Planned telephone support for disadvantaged parents in North Wales: Perceptions of service users

Child and Family Social Work

Volumn 12, Issue 4, 2007, Pages 316-325

  Madoc Jones, Iolo ^a   Warren, Emily ^a   Ashdown Lambert, Joan ^a   Williams, Elaine ^a   Parry, Odette ^a  

^a GLYNDWR UNIVERSITY   (United Kingdom)

Author keywords

Disadvantage; Evaluation; Parents and children; Qualitative; Telephone support

Indexed keywords

EID: 34848869767     PISSN: 13567500     EISSN: 13652206     Source Type: Journal    
DOI: 10.1111/j.1365-2206.2006.00471.x     Document Type: Article

References (50)

1. Barman, B.C. (1980) Therapeutic management of chronic callers to a suicide prevention centre. Journal of Community Psychology, 8, 45 48.
2. Barnett-Queen, T. (2001) Attitudes and opinions regarding the use of the Internet for continuing education among social workers. Journal of Technology in Human Services, 18, 145 169.
3. Boddy, J., Smith, M. Simon, A. (2004) An Evaluation of Parentline Plus. Home Office, London. Available at: http://www.homeoffice.gov.uk/rds/pdfs04/ rdsolr3304.pdf (accessed 14 November 2006).
4. Bottorff, J.L., Johnson, J.L., Moffatt, B., Fofonoff, D., Budz, B. Groening, M. (2004) Synchronizing clinician engagement and client motivation in telephone counseling. Qualitative Health Research, 14, 462 477.
5. Bunting, B. (2003) Parent advice line Belfast, Annual Report. Available at: http://www.pachelp.org/rep2002.pdf (accessed 14 November 2006).
6. Cox, K. Wilson, E. (2003) Follow-up for people with cancer: nurse-led services and telephone interventions. Journal of Advanced Nursing, 43, 51 61.
7. Davies, P.K.G. (1982) The functioning of British counselling hotlines: a pilot study. British Journal of Guidance and Counselling, 10, 195 199.
8. English, D.J., Brandford, C.C. Coghlan, L. (2000) Data-based organizational change: the use of administrative data to improve child welfare programs and policy. Child Welfare, 79, 499 515.
9. Family Policy Alliance (2004) Submission by Family Policy Alliance to the Commission on Families and Wellbeing of Children. Family Welfare Association, London. Available at: http://www.parentlineplus.org.uk/uploads/tx_policyreports/ Submission-commission-wellbeing-families-200904_01.doc (accessed 14 November 2006).
10. Farmer, J.C. Williams, D.A. (1997) Decision-making by health purchasing organisations in Scotland: the role and influence of evidence from the research literature. Journal of Information Science, 23, 59 72.
11. Feng, L. Gillespie, A. (1994) Teleworking, work organisation and the workplace. In : Management of Information and Communications Technologies: Emerging Patterns of Control (ed. R. Mansell). Association for Information Management, London.
12. Fingfield-Connett, D. (2005) Telephone social support or nursing presence? Analysis of a nursing intervention. Qualitative Health Research, 15, 19 29.
13. Franks, M. Medforth, R. (2005) Young helpline callers and difference: exploring gender, ethnicity and sexuality in helpline access and provision. Child and Family Social Work, 10, 77 85.
14. Gershon, P. (2004) Releasing Resources to the Front Line: Independent Review of Public Efficiency. Her Majesty's Stationery Office, London.
15. Ghate, D. Hazel, N. (2002) Parenting in Poor Environments: Stress, Support and Coping. Jessica Kingsley Publishers, London.
16. Glastonbury, B. (1985) Computers in Social Work. British Association of Social Workers (BASW), Practical Social Work, London.
17. Goelitz, A. (2003) When accessibility is an issue. Smith College Studies in Social Work, 73, 385 394.
18. Hartford, K. (2005) Telenursing and patients' recovery from bypass surgery. Issues and innovations. Nursing Practice, 50, 459 468.
19. Haste (2004) Joined-up texting - the role of mobile phones in young people's lives, Nestle Social Research Programme Report. Available at: http://www.mori.com/polls/2004/nestlesrp3.shtml (accessed 14 November 2006).
20. Hee-Seung, K. Jeong-Ah, O. (2003) Issues and innovations in nursing practice. Adherence to diabetes control recommendations: impact of nurse telephone calls. Journal of Advanced Nursing, 44, 256 261.
21. Heiser, M. Piette, J. (2005) 'I help you, and you help me': facilitated telephone peer support among patients with diabetes. Diabetes Educator, 31, 869 879.
22. Hodgins, D.C., Currie, S., El-Guebaly, N. Peden, N. (2004) Brief motivational treatment for problem gambling: a 24-month follow up. Psychology of Addictive Behaviour, 18, 293 296.
23. Hornblow, A.R. (1986) Does telephone counselling have preventive value? Australian and New Zealand Journal of Psychiatry, 20, 23 28.
24. Hudson, A.M., Matthews, J.M., Gavidia-Payne, S.T., Cameron, C.A., Mildon, R.L., Radler, G.A. et al. (2003) Evaluation of an intervention system for parents of children with intellectual disability and challenging behaviour. Journal of Intellectual Disabilities, 47, 238 249.
25. Humphrey-Beeb, L. (2004) TIPS: telephone intervention-problem solving for persons with schizophrenia. Issues in Mental Health Nursing, 25, 317 329.
26. Hunt, P. (1993) Relateline: an evaluation of a telephone helpline counselling service for marital problems. British Journal of Guidance and Counselling, 21, 277 289.
27. Kuusela, V. (1998) Telephone coverage and accessibility by telephone in Finland. In : International Perspectives on Nonresponse: Proceedings of the Sixth International Workshop on Household Survey Nonresponse (ed. S. Lakaksonen). Statistics, Helsinki Finland.
28. Lester, D. Brockopp, G.W. (1970) Chronic callers to a suicide prevention center. Community Mental Health Journal, 6, 246 250.
29. Liff, S. Shepherd, A. (2004) An Evolving Gender Digital Divide? OII Issue Brief No. 2. Oxford Internet Institute, Oxford.
30. Moore, M.L. Krowchuk, H. (1997) Parent line: nurse telephone intervention for parents and caregivers of children from birth through age 5. Journal of the Society for Paediatric Nursing, 2 & 4, 179 184.
31. Munroe, J., Nicholl, J., O'Cathain, A. Knowles, E. (2000) Impact of NHS direct on demand for immediate care: observational study. British Medical Journal, 32, 150 153.
32. Office for National Statistics (2005) Society: Consumer Durables. Office for National Statistics, Newport. Available at: http://www.statistics.gov.uk/ cci/nugget_print.asp?ID=868 (accessed 14 November 2006).
33. ParentlinePlus (2003) Because instructions aren't included. Available at: http://www.parentlineplus.org.uk/templates/projects/projectDetail.cfm/73 (accessed 14 November 2006).
34. Pencheon, D. (1998) Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. British Medical Journal, 16, 215 217.
35. Prior, G. Carter, K. (2004) Connexions Direct: Obtaining User Views Pilot Evaluation Study. Research Report RR509. Department for Education and Skills, London.
36. Rethink (2005) Do Helplines Help? National Institute for Mental Health in England, London. Available at: http://www.rethink.org/research/pdfs/helplines- summary-report.pdf (accessed 14 November 2006).
37. Ritchie, J., Stewart, M., Elleton, M., Thompson, D., Meade, D. Viscount, P.W. (2000) Parents' perceptions of the impact of a telephone support group intervention. Journal of Family Nursing, 1, 25 45.
38. Roberts, J., Browne, G.B., Streiner, D., Gafni, A., Pallister, R. Hoxby, H. (1995) Problem-solving counselling or phone-call support for outpatients with chronic illness: effective for whom? Canadian Journal of Nursing Research, 27, 111 137.
39. Rutter, D. (1987) Communicating by Telephone. Pergamon Press, Oxford.
40. Samarel, N., Tulman, L. Fawcett, J. (2002) Effects of two types of social support and education on adaptation to early stage breast cancer. Research in Nursing Health, 25, 459 470.
41. Sanders, P. (1996) An Incomplete Guide to Using Counselling Skills on the Telephone. PCCS Books, Manchester.
42. Sapey, B. (1997) Social work tomorrow: towards a critical understanding of computers in social work. British Journal of Social Work, 27, 803 814.
43. Smith, T.W. (1990) Phone home? An analysis of household telephone ownership. International Journal of Public Opinion Research, 2, 369 390.
44. Thome, M. Alder, B. (1999) A telephone intervention to reduce fatigue and symptom distress in mothers with difficult infants in the community. Journal of Advanced Nursing, 29, 128 137.
45. Towle, A. Godolphin, W. (1999) Framework for teaching and learning informed shared decision making. British Medical Journal, 319, 766 771.
46. Tuck, R. (2003) Mobile Telephony in Wales. Welsh Consumer Council, Cardiff. Available at: http://www.wales-consumer.org.uk/_policyareas/ informationtechnology/publications.htm (accessed 14 November 2006).
47. Wahlberg, A., Carin-Cedersund, A. Elisabet-Wredling, R. (2002) Telephone nurses' experience of problems with telephone advice in Sweden. Journal of Clinical Nursing, 12, 37 45.
48. Walfish, S. (1983) Crisis telephone counsellors' views of clinical interaction situations. Community Mental Health Journal, 19, 219 226.
49. Walsh, S.M. Schmidt, L.A. (2003) Telephone support for caregivers of hospice patients. Cancer Nursing, 26, 358 363.
50. Wasson, J., Gaudette, C., Whaley, F., Sauvigne, A., Baribeau, P. Welch, H.G. (1992) Telephone care as a substitute for routine clinic follow-up. Journal of the American Medical Association, 267, 1788 1793.