Managing healthcare technology in quality management framework

International Journal of Technology Management

Volumn 40, Issue 1-3, 2007, Pages 45-68

  Dey, Prasanta Kumar ^a   Hariharan, Seetharaman ^b   Ho, William ^a,b  

^a ASTON UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF THE WEST INDIES   (Trinidad and Tobago)

Author keywords

Healthcare services; LFA; Logical framework analysis; Quality management; Technology management

Indexed keywords

INFORMATION MANAGEMENT; PROBLEM SOLVING; PROJECT MANAGEMENT; QUALITY MANAGEMENT; TECHNOLOGY TRANSFER;

HEALTHCARE SERVICES; LOGICAL FRAMEWORK ANALYSIS (LFA); TECHNOLOGY MANAGEMENT;

HEALTH CARE;

EID: 34548787878     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/ijtm.2007.013526     Document Type: Article

References (56)

1. Akroyd, D. (1995a) 'The Logical Framework Approach and the post-evaluation of health sector projects by the, African Development Bank', Project Appraisal, Vol. 10, No. 4, pp.210-222.
2. Akroyd, D. (1995b) 'Steps toward the adoption of Logical Framework Approach in the African Development Bank: some illustrations for agricultural sector projects', Project Appraisal, Vol. 10, No. 1, pp. 19-30.
3. Akroyd, D. (1999) 'Logical framework approach to project planning, socio-economic analysis and to monitoring and evaluation services: a smallholder rice project', Impact Assessment and Project Appraisal, Vol. 17, No. 1, pp.54-66.
4. America's Best Hospitals (1990) US News and World Report, 30 April, pp.51-85.
5. Anderson, B. and Loland, H.S. (2001) 'A study of the use and effect of quality improvement tools', International Journal of Technology Management, Vol. 22, Nos. 1/2/3, pp.212-232.
6. Argeetey, E. (1998) 'Consultative processes in community development in Northern Ghana', Community Development Journal, Vol. 33, No. 4, pp.301-333.
7. Australian Government (2004) 'AusGUIDElines: The Logical Framework Approach 3', Available at: http://www.ausaid.gov.au/. Accessed on February 2004.
8. Banerjea, K. (2004) 'Process reengineering of accident and emergency services in the Queen Elizabeth Hospital, Barbados', Unpublished DM Thesis, University of the West Indies, Barbados.
9. Berwick, D.M. (1998) 'Developing and testing changes in the delivery of care', Annals of Internal Medicine, Vol. 128, pp.651-666.
10. Bitencourt, C.C. (2003) 'Resource-based theory and strategic management: the link with organizational learning', International Journal of Innovation and Learning, Vol. 1, No. 2, pp. 166-176.
11. Boer, H. and Gertsen, F. (2003) 'From continuous improvement to continuous innovation: a (retro)(per)spective', International Journal of Technology Management, Vol. 26, No. 8, pp.805-827.
12. Bornstein, L. (2003) 'Management standard and development practices in South African aid chain', Public Administration and Development, Vol. 23, No. 5, pp.393-404.
13. Brook, R.H. and McGlynn, E.A. (1996) 'Measuring quality of care', New England Journal of Medicine, Vol. 335, pp.966-999.
14. Chen, H.K., Chen, H.Y., Wu, H.H. and Lin, W.T. (2004) 'TQM implementation in a healthcare and pharmaceutical logistics organization: the case of zuellig Pharma in Taiwan', Total Quality Management, Vol. 15, Nos. 9-10, pp.1171-1178.
15. Copeland, G.P., Jones, D. and Walters, M. (1991) 'POSSUM: a scoring system for surgical audit', British Journal of Surgery, Vol. 78, pp.355-360.
16. Cordingley, D. (1995) 'Incorporating the Logical Framework into the Management of technical co-operation projects', Project Appraisal, Vol. 10, No. 2, pp.103-112.
17. Coughlan, P., Harbison, A., Dromgoole, T. and Duff, D. (2001) 'Continuous improvement through collaborative action learning', International Journal of Technology Management, Vol. 22, No. 4, pp.285-302.
18. Dey, P.K., Hariharan, S., Kumar, A.Y. and Moseley, H.S.L. (2004) 'Performance measurement of intensive care services in hospital: the case of Barbados', International Journal of Service Technology Management, Vol. 5, Nos. 5/6, pp.579-595.
19. DFID (1997) Guidelines on Humanitarian Assistance, published in May 1997 includes guidance on preparing log frames, and is available at: http://62.189.42.51/DFIDstage/faqs/files/ guidelines_on_humanitarian_assistance_v5.0a.doc.
20. DFID (2005) Chapter on Logical Frameworks in their Tools for Development Series, Available at: http://62.189.42.51/DFIDstage/FOI/tools/ chapter_05_frame.htm.
21. Donabedian, A. (1988) 'The quality of care - How can it be assessed?' Journal of American Medical Association, Vol. 260, pp. 1743-1748.
22. Drejer, A., Bannett, D. and Sohal, A. (2002) 'Impacts and relationships between three evolving disciplines', International Journal of Technology Management, Vol. 23, Nos. 1/2/3, pp.2-20.
23. Dziura, M.J. (2001) 'Innovation: sources and strategies', International Journal of Technology Management, Vol. 21, Nos. 5/6, pp.612-627.
24. Evan, J.R. and Lindsay, W.M. (2002) The Management and Control of Quality, 5th edition, USA: Thompson Learning.
25. Feeney, A. and Zairi, M. (1996) 'TQM in Healthcare', Journal of General Management, Vol. 22, pp.35-47.
26. Fernandes, C.M.B, and Christenson, J.M. (1995) 'Use of continuous quality improvement to facilitate patient flow through the triage and fast-track areas of an emergency department', Journal of Emergency Medicine, Vol. 13, pp.847-855.
27. Fernandes, C.M.B, and Christenson, J.M. (1996) 'Continuous quality improvement reduces length of stay for fast-track patients in an emergency department', Academic Emergency Medicine, Vol. 3, pp.258-263.
28. Genus, A. and Kaplani, M. (2002) 'Managing operations with people and technology'. International Journal of Technology Management, Vol. 23, Nos. 1/2/3, pp.189-200.
29. Glance, L.G., Osler, T.M. and Dick, A. (2002) 'Rating the quality of intensive care units: Is it a function of the intensive care scoring system?' Critical Care Medicine, Vol. 30, pp.1976-1982.
30. Green, J., Wintfield, N., Krasner, M. and Wells, C (1997) 'In search of America's Best Hospitals - the promise and reality of quality assessment', Journal of American Medical Association, Vol. 277, pp.1152-1155.
31. Hariharan, S., Dey, P.K., Moseley, H.S.L., Kumar, A.Y. and Gora, J. (2004) 'A new tool for measurement of process-based performance of multispecialty tertiary care hospitals', International Journal of Health Care Quality Assurance, Vol. 17, No. 6, pp.302-312.
32. Hariharan, S., Dey, P.K., Moseley, H.S.L. and Kumar, A.Y. (2005) 'Analytic hierarchy process as a tool for the performance measurement on intensive care services in hospital', Critical Care Medicine, Vol. 20, No. 2, pp.117-124.
33. Hariharan, S., Moseley, H.S.L. and Kumar, A.Y. (2002) 'Outcome evaluation in a surgical intensive care unit in Barbados', Anaesthesia, Vol. 57, pp.434-441.
34. Health Care Project Tamil Nadu, India (2004) Volume III, Women in Development - ANNEX IV: Logical Framework, Available at: http://www.um.dk/danida/. Accessed on February 2004.
35. Herstatt, C and Christopher, L. (2004) 'Management of 'technology push' development projects', International Journal of Technology Management, Vol. 27, Nos. 2/3, pp.155-175.
36. Hoek, R.I.V. (2002) 'Using information technology to leverage transport and logistics service operations in the supply chain: an empirical assessment of the interrelation between technology and operations management', International Journal of Technology Management, Vol. 23, Nos. 1/2/3, pp.207-222.
37. Knaus, W.A., Wagner, D.P., Draper, E.A., Zimmerman, J.E., Bergner, M. and Bastos, P.G. (1991) 'The APACHE III prognostic system. Risk prediction of hospital mortality for critically ill hospitalized adults', Chest, Vol. 100, pp.1619-1636.
38. Kurokawa, S., Pelc, K.I. and Fujisue, K. (2005) 'Strategic management of technology in Japanese firms: literature review', International Journal of Technology Management, Vol. 30, Nos. 3/4, pp.223-247.
39. Lange Ros, E. and Boer, H. (2001) 'Theory and practice of continuous improvement in shop-floor teams', International Journal of Technology Management, Vol. 22, No. 4, pp.244-358.
40. Logical framework for TB control (2004) Task Force on the Communicable Disease Control in the Baltic Sea Region, Available at: http://www.baltichealth.org. Accessed on February 2004.
41. Lurie, J.D., Merrens, E.J., Lee, J. and Splaine, M.E. (2002) 'An approach to hospital quality improvement', Medical Clinics of North America, Vol. 86, pp.825-845.
42. Marik, P.E. and Varon, J. (1999) 'Severity scoring and outcome assessment: computerized predictive models and scoring systems', Critical Care Clinics, Vol. 15, pp.633-646.
43. McCarthy, I.P. (2003) 'Technology management - a complex adaptive systems approach', International Journal of Technology Management, Vol. 25, No. 8, pp.728-745.
44. Palmer, R.H. (1997) 'Process-based measures of quality: the need for detailed clinical data in large health care databases', Annals of Internal Medicine, Vol. 127, pp.733-738.
45. Popovich, M.J. (2002) 'If most intensive care units are graduating with honors, is it genuine quality or grade inflation?' Critical Care Medicine, Vol. 30, pp.2145-2146.
46. Ramesh, J., Walrond, E.R. and Hariharan, S. (2005) 'Evaluation of the reasons for the delays and cancellations of surgeries in a developing country', International Journal of Clinical Practice, Vol. 59, No. 6, pp.716-720.
47. Re, R.N. and Krousel-Wood, M.A. (1991) 'How to use continuous quality improvement theory and statistical quality control tools in a multidisciplinary clinic', QRB Quality Review Bulletin, Vol. 16, pp.391-397.
48. Roll Back malaria logical framework (2004) Available at: http://www.doh.gov.za. Accessed on February 2004.
49. Schuring, R.W., Harbers, C., Kruiswijk, M., Rajinders, S. and Boer, H. (2003) 'The problem of using hierarchy for implementing organizational innovation', International Journal of Technology Management, Vol. 26, No. 8, pp.903-917.
50. Slovensky, D.J. (1996) 'Quality assessment and improvement', in M. Abdelhak, S. Grostick, M.A. Hanken and E. Jacobs, E. (Eds). Health Information: Management of a Strategic Resource, Philadelphia: WB Saunders Company, pp.320-357.
51. Smith, P. (2000) 'A comment on the limitation of the logical framework method, in reply to Gaper, and to Bell', Public Administration and Development, Vol. 20, No. 5, pp.439-441.
52. Snelson, E. (1992) 'Quality assurance implications of federal peer review laws: the Health Care Quality Improvement Act and the National Practitioner Data Bank', Journal of Quality Assurance and Utilization Review, Vol. 7, pp.2-11.
53. Soderland, J. (2005) 'What project management really is about: alternative perspectives on the role and practice of project management', International Journal of Technology Management, Vol. 32, Nos. 3/4, pp.371-387.
54. Spring, M. and Sweeting, R.C. (2002) 'Empowering customers: portals, supply networks and assemblers', International Journal of Technology Management, Vol. 23, Nos. 1/2/3, pp. 113-128.
55. Van Matre, J.G. (1992) 'The D*A*T approach to total quality management', Journal of American Health Information Management Association, Vol. 63, pp.38-44.
56. Wong, D.T., Barrow, P.M., Gomez, M. and McGuire, G.P. (1996) 'A comparison of the Acute Physiology and Chronic Health Evaluation (APACHE II) score and the Trauma-Injury Severity Score (TRISS) for outcome assessment in intensive care unit trauma patients', Critical Care Medicine, Vol. 24, pp. 1642-1648.