Changing the New Product Development Process: Reengineering or Continuous Quality Improvement?

Measuring Business Excellence

Volumn 5, Issue 4, 2001, Pages 32-38

  Dooley, Kevin ^a   Johnson, Dirk ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b BALL AEROSPACE AND TECHNOLOGIES CORP   (United States)

Author keywords

Continuous improvement; Innovation; New product development; Quality

Indexed keywords

EID: 34548738063     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000006517     Document Type: Article

References (31)

1. Ancona, D.G. (1990), “Outward bound: strategies for team survival in an organization”, Academy of Management Journal, Vol. 33, pp. 334-65.
2. Anderson, J., Rungtusanatham, M. and Schroeder, R. (1994), “A theory of quality management underlying the Deming management method”, Academy Of Management Review, Vol. 19 No. 3, pp. 472-509.
3. Andrews, D.C. and Stalick, S.K. (1994), Business Reengineering: The Survival Guide, Prentice Hall, NJ.
4. Black, J. (1988), “Boeing’s quality strategy: a continuous evolution”, Productivity and Quality Through Science and Technology, Greenwood Press, Westport, CT.
5. Camp, R.C. (1995), Business Process Benchmarking: Finding and Implementing Best Practices, ASQC Press, Milwaukee, WI.
6. Carr, D.K. and Johansson, H.J. (1995), Best Practices in Reengineering: What Works and What Doesn’t in the Reengineering Process, Mcgraw-Hill, New York, NY.
7. Choi, T. (1995), “Conceptualizing continuous improvement: implications for organizational change”, Omega: International Journal Of Management Science, Vol. 23, pp. 607-24.
8. Davenport, T.H. (1993), Process Innovation: Reengineering Work through Information Technology, Harvard Business School Press, Boston, MA.
9. Davenport, T.H., Jarvenpaa, S.L. and Beers, M.C. (1996), “Improving knowledge work processes”, Sloan Management Review, Vol. 37, pp. 53-65.
10. Deming, W. (1986), Out of the Crisis, MIT Press, Cambridge, MA.
11. Denison, D., Hart, S. and Kahn, J. (1996), “From chimneys to cross-functional teams: developing and validating a diagnostic model”, Academy of Management Journal, Vol. 39 No. 4, pp. 1005-23.
12. Dertouzos, M., Lester, R. and Solow, R. (1989), Made in America: Regaining the Productive Edge, MIT Press, Cambridge, MA.
13. Dougherty, D. (1990), “Understanding new markets for new products”, Strategic Management Journal, Vol. 11, pp. 59-78.
14. Eisenhardt, K. (1989), “Building theories from case study research”, Academy of Management Review, Vol. 14 No. 4, pp. 532-50.
15. Eureka, W.E. (1987), Introduction to QFD: Collection of Presentations and Case Studies, American Supplier Institute, Detroit, MI.
16. Hammer, M. and Champy, J. (1993), Reengineering the Corporation, HarperCollins, New York, NY.
17. Hershock, R.J., Cowman, C.D. and Peters, D. (1991), “From experience: action teams that work”, Journal of Product Innovation Management, Vol. 11, pp. 95-104.
18. Hout, T.M. and Carter, J.C. (1995), “Getting it done: new roles for senior executives”, Harvard Business Review, Vol. 73, pp. 133-46.
19. Kano, N. (1993), “A perspective on quality activities in American firms”, California Management Review, Vol. 35, pp. 12-31.
20. Katz, D. and Kahn, R.L. (1978), The Social Psychology of Organizations, John Wiley & Sons, New York, NY.
21. Kotter, J.P. (1995), “Leading change: why transformation efforts fail”, Harvard Business Review, Vol. 73, pp. 59-67.
22. Miller, D. and Friesen, P. (1982), “Structural change and performance: quantum versus piecemeal-incremental approaches”, Academy Management Journal, Vol. 25, pp. 867-89.
23. O'Connor, P. (1994), “Implementing a stage-gate process: a multi-company perspective”, Journal of Product Innovation Management, Vol. 11, pp. 183-200.
24. Raelin, J.A. (1989), The Clash of Culture: Managers Managing Professionals, Harvard Business School Press, Boston, MA.
25. Rohleder, T.R. and Silver, E.A. (1997), “A tutorial on business process improvement”, Journal of Operations Management, Vol. 15 No. 2, pp. 139-54.
26. Stoddard, D.B. (1991), “Information technology and design/manufacturing integration”, doctoral thesis, Harvard Business School, Harvard University, Boston, MA.
27. Stoddard, D.B. and Javenpaa, S.L. (1995), “Business process redesign: tactics for managing radical change”, Journal of Management Information Systems, Vol. 12, pp. 81-107.
28. Van De Ven, A.H. and Poole, M.S. (1995), “Explaining development and change in organizations”, Academy of Management Review, Vol. 20 No. 3, pp. 510-40.
29. Wheelright, S. and Clark, K. (1992), Revolutionizing Product Development, Quantum Leaps in Speed, Efficiency, and Quality, Free Press, New York, NY.
30. Wheelright, S. and Clark, K. (1995), Leading Product Development, Free Press, New York, NY.
31. Yin, R.K. (1994), Case Study Research: Design and Methods, Sage, Newbury Park, NJ.