How hospitals choose a quality management system: Relevant criteria in large Spanish hospitals

Total Quality Management and Business Excellence

Volumn 18, Issue 6, 2007, Pages 613-630

  Sangüesa, Marta ^a   Mateo, Ricardo ^a   Ilzarbe, Laura ^a  

^a UNIVERSITY OF NAVARRA   (Spain)

Author keywords

Accreditation; EFQM; Excellence models; Health care; ISO 9000; Joint commission; Quality evaluation; Quality management system

Indexed keywords

EID: 34548639988     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701349401     Document Type: Article

References (14)

1. AENOR (2003) Certification and Normalisation Health Sector 2002, Informes AENOR.
2. Bohigas, L. I. & Heaton, C. (2000) Methods for external evaluation of health care institutions, International Journal of Quality in Health Care, 12(3), pp. 231-238.
3. Donahue, K. T. & Van Ostenberg, P. (2000) Joint Commission international accreditation: relationship to four models of evaluation, International Journal of Quality in Health Care, 12(3), pp. 243-246.
4. EFQM Excellence Model (2003).
5. Heaton, C. (2000) External peer review in Europe: an overview from the ExPeRT Project, International Journal of Quality in Health Care, 12(3), pp. 177-182.
6. Hospital Standards (2004) Joint Commission on Accreditation of Healthcare Organizations.
7. Jackson, S. (1999) Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the NHS, International Journal of Health Care Quality Assurance, 12(6), pp. 244-253.
8. Joint Commission International (2005) Official web page of the Joint Commission International of 22/03/05: http://www.jcrinc.com/international.asp? durki=7787&site=109&return=8068
9. Nabitz, U. et al. (2000) The EFQM. excellence model: European and Dutch experiences with the EFQM approach in health, care, International Journal of Quality in Health Care, 12(3), pp. 191-201.
10. Kunst, P. & Lemmink, J. (2000) Quality management and business performance in hospitals: a search for success parameters, Total Quality Management, 11(8), pp. 1123-1133.
11. Moeller, J. (2001) The EFQM. excellence model. German experiences with the EFQM. approach in health care, International Journal of Quality in Health Care, 13(1), pp. 45-49.
12. National Catalogue of Hospitals of Spain edited by the Ministry of Health, and Consume.
13. Quality Management Systems, Requirements (ISO 9001:2000).
14. Shaw, C. D. (2000) External quality mechanisms for Health care: summary of The ExPeRT project on visitatie, accreditation, EFQM, and ISO assessment in European Union countries, International Journal of Quality in Health Care, 12(3), pp. 169-175.