Predicting software escalations with maximum ROI

Proceedings - IEEE International Conference on Data Mining, ICDM

Volumn , Issue , 2005, Pages 717-720

  Ling, Charles X ^a   Sheng, Li ^a   Bruckhaus, Tilmann ^b   Madhavji, Nazim H ^a  

^a UNIVERSITY OF WESTERN ONTARIO   (Canada)

^b SUN MICROSYSTEMS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE SELECTION AND EVALUATION; COST BENEFIT ANALYSIS; DATABASE SYSTEMS; LEARNING SYSTEMS; PROBLEM SOLVING; REQUIREMENTS ENGINEERING;

COST SENSITIVE LEARNING APPROACHES; RETURN ON INVESTMENT; SOFTWARE PRODUCTS;

SOFTWARE ENGINEERING;

EID: 34548577455     PISSN: 15504786     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICDM.2005.120     Document Type: Conference Paper

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