Facilitation of risk communication during the anthrax attacks of 2001: The organizational backstory

American Journal of Public Health

Volumn 97, Issue 9, 2007, Pages 1578-1583

  Chess, Caron ^a,b   Clarke, Lee ^a  

^a RUTGERS UNIVERSITY   (United States)

^b RUTGERS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ANTIBIOTIC AGENT;

ANTHRAX; ANTIBIOTIC PROPHYLAXIS; COMMUNICATION PROTOCOL; HEALTH CARE ORGANIZATION; HEALTH CARE SYSTEM; HUMAN; INFECTION RISK; INTERVIEW; REVIEW; ARTICLE; ATTITUDE TO HEALTH; BACILLUS ANTHRACIS; BIOLOGICAL WARFARE; FEAR; HEALTH SERVICES RESEARCH; INTERDISCIPLINARY COMMUNICATION; INTERPERSONAL COMMUNICATION; MICROBIOLOGY; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATHOGENICITY; POSTAL MAIL; PSYCHOLOGICAL ASPECT; PUBLIC HEALTH SERVICE; PUBLIC RELATIONS; RISK ASSESSMENT; TRUST; UNITED STATES; WRITING;

ANTHRAX; BACILLUS ANTHRACIS; BIOTERRORISM; COMMUNICATION; CORRESPONDENCE; DECISION MAKING, ORGANIZATIONAL; FEAR; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS; INTERDISCIPLINARY COMMUNICATION; INTERINSTITUTIONAL RELATIONS; INTERVIEWS; NEW JERSEY; ORGANIZATIONAL CASE STUDIES; ORGANIZATIONAL INNOVATION; POSTAL SERVICE; PUBLIC HEALTH ADMINISTRATION; RISK ASSESSMENT; TRUST; UNITED STATES;

EID: 34548516382     PISSN: 00900036     EISSN: 15410048     Source Type: Journal    
DOI: 10.2105/AJPH.2006.099267     Document Type: Review

References (36)

1. Bresnitz EA, DiFerdinando GT. Lessons from the anthrax attacks of 2001: the New Jersey experience. Clin Occup Environ Med. 2003;2:227-252.
2. Mebane F, Temin S, Parvanta CF. Communicating anthrax in 2001: a comparison of CDC information and print media accounts. J Health Commun. 2003;8:50-82.
3. Robinson SJ, Newstetter WC. Uncertain science and certain deadlines: CDC responses to the media during the anthrax attacks of 2001. J Health Commun. 2003;8:17-34.
4. Tengelsen L, Hudson R, Barnes S, Hahn C. Coordinated response to reports of possible anthrax contamination, Idaho, 2001. Emerg Infect Dis. 2002;8:1093-1095.
5. Working Group on "Governance Dilemmas" in Bioterrorism. Leading during bioattacks and epidemics with the Public's Trust and Help. Biosecur Bioterror. 2004;2:25-40.
6. Vanderford ML. Communication lessons learned in the emergency operations center during CDC's anthrax response: a commentary. J Health Commun. 2003;8:11-12.
7. Riederer-Trainor CWT, Snook WD, Hoff GL, Griffin R, Archer R. When bioterrorism strikes: communication issues for the local health department. Health Promot Pract. 2005;6:424-429.
8. Tierney KJ, Lindell MK, Perry RW, eds. Facing the Unexpected: Disaster Preparedness and Response in the United States. Washington, DC: National Academies Press; 2001.
9. Clarke L. Acceptable Risk? Making Decisions in a Toxic Environment. Berkeley: University of California Press; 1989.
10. Leavitt JW. Public resistance or cooperation? Historical experiences with smallpox. Biosecur Bioterror. 2003;1:185-192.
11. Chess C. Organizational theory and the stages of risk communication. Risk Anal. 2001;21:179-188.
12. Chess C, Calia J, O'Neill K. Communication triage: an anthrax case study. Biosecur Bioterror. 2004;2:106-111.
13. Dewan PK, Fry AM, Laserson K, et al. Inhalational anthrax outbreak among postal workers. Emerg Infect Dis. 2001;8:1066-1072.
14. Jernigan DB, Raghunathan PL, Bell BP, et al. Investigation of bioterrorism-related anthrax, United States, 2001: epidemiologic findings. Emerg Infect Dis. 2002;8:1019-1028.
15. Halbfinger DM. A nation challenged: notebooks; nervous in New Jersey. New York Times. October 26, 2001:B10.
16. Blendon RJ, Benson JM, Desroches CM, Weldon KJ. Using opinion surveys to track the public's response to a bioterrorist attack. J Health Commun. 2003;8:83-92.
17. Bioterrorism: Public Health Response to Anthrax Incidents of 2001. Washington, DC: US Government Accountability Office; 2003. Report GAO-04-2004.
18. Fischhoff B, Gonzalez RM, Small DA, Lerner JS. Evaluating the success of terror risk communications. Biosecur Bioterror. 2003;1:255-258.
19. Blanchard JC, Haywood Y, Stein B, Tanielian TL, Stoto M, Lurie N. In their own words. Am J Public Health. 2005;95:489-495.
20. Better Guidance Is Needed to Ensure an Appropriate Response to Anthrax Contamination. Washington, DC: US Government Accountability Office; 2004. Report GAO-04-239.
21. Butler JC, Cohen ML, Friedman CR, Scripp RM, Watz CG. Collaboration between public health and law enforcement: new paradigms and partnerships for bioterrorism planning and response. Emerg Infect Dis. 2002;8:1152-1156.
22. Waugh WL, Sylves RT. Organizing the War on Terrorism. Public Adm Rev. 2002;62(suppl):145-153.
23. Richards EP. Collaboration between public health and law enforcement: the constitutional challenge. Emerg Infect Dis. 2002;8:1157-1159.
24. National Research Council. Reopening Public Facilities After a Biological Attack: A Decision-Making Framework. Washington, DC: National Academies Press; 2005.
25. Altman LK, Kolata G. A nation challenged: anthrax missteps offer guide to fight next bioterror battle. New York Times. January 6, 2002:A1.
26. Wise K. The Oxford Incident: organizational culture's role in an anthrax crisis. Public Relations Rev. 2003;29:461-472.
27. Casani J, Matuszak DL, Benjamin GC. Under siege. Biosecur Bioterror. 2003;1:43-45.
28. Traeger MS, Rosenstein NE, Malecki JM, et al. First case of bioterrorism-related inhalational anthrax in the United States, Palm Beach County, Florida, 2001. Emerg Infect Dis. 2002;8:1029-1034.
29. Better Guidance Is Needed to Improve Communication Should Anthrax Contamination Occur in the Future. Washington, DC: US Government Accountability Office; April 2003. Report GAO-03-316.
30. Glass TA, Schoch-Spana M. Bioterrorism and the people: how to vaccinate a city against panic. Clin Infect Dis. 2002;34:217-223.
31. Clarke L, Chess C, Holmes R, O'Neill KM. Speaking with one voice: risk communication lessons from the US anthrax attacks. J Contingencies Crisis Manage. 2006;14:160-169.
32. Janis IL, Mann L. Decision Making: A Psychological Analysis of Conflict, Choice, and Commitment. New York, NY: Free Press; 1977.
33. Kean TH, Hamilton LH. The 9/11 Commission Report. New York, NY: W. W. Norton; 2004.
34. Tierney K. Disaster beliefs and institutional interests: recycling disaster myths in the aftermath of 9-11. Res Soc Problems Public Policy. 2003;11:33-51.
35. Mileti DS, Sorensen JH. Determinants of organizational effectiveness in responding to low probability catastrophic events. Columbia J World Bus. 1987;22:13-22.
36. Hughes JM, Gerberding JL. Anthrax bioterrorism: lessons learned and future directions. Emerg Infect Dis. 2002;8:1013-1014.