메뉴 건너뛰기




Volumn , Issue , 2013, Pages 23-36

Identifying the dimensions of the experience construct: Development of the model

Author keywords

Axiology; Experience; Model development; Satisfaction; Service quality; Value

Indexed keywords


EID: 34548480354     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1300/J162v04n03_03     Document Type: Chapter
Times cited : (21)

References (15)
  • 1
    • 0036187023 scopus 로고    scopus 로고
    • In pursuit of obnoxiously devoted customers. Business horizons
    • Bell, Chip R. (2002) in pursuit of obnoxiously devoted customers. Business Horizons, March/April 45 (2), 13.
    • (2002) March/April , vol.45 , Issue.2 , pp. 13
    • Bell, C.R.1
  • 2
    • 0040675526 scopus 로고    scopus 로고
    • Managing the total customer experience
    • Berry, Leonard L. & Haeckel, Stephan H. (2002) Managing the Total Customer Experience. MIT Sloan Management Review, 43 (3), 85–89.
    • (2002) MIT Sloan Management Review , vol.43 , Issue.3 , pp. 85-89
    • Berry, L.L.1    Haeckel, S.H.2
  • 3
    • 0002381637 scopus 로고
    • Measuring service quality: Areexamination and extension
    • (2003) 21 February 2003
    • Cronin, J. Joseph, Jr. &Taylor, Steven A. (1992) Measuring service quality: Areexamination and extension. Journal of Marketing, 56 (3), 55–68 www.Dictionary.com (2003) 21 February 2003.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 4
    • 0002583517 scopus 로고
    • The nature of customer value: An axiology of services in the consumption experience
    • Jacob Jacoby and Jerry C. Olson(Eds). Lexington Books. Lexington, MA
    • Holbrook, Morris B. (1994) The nature of customer value: An axiology of services in the consumption experience, in Service Quality: How Consumers View Stores and Merchandise, Jacob Jacoby and Jerry C. Olson (Eds). Lexington Books. Lexington, MA. Pp. 21–71.
    • (1994) Service Quality: How Consumers View Stores and Merchandise , pp. 21-71
    • Holbrook, M.B.1
  • 5
    • 0034239020 scopus 로고    scopus 로고
    • Describing and measuring emotional response to shopping experience
    • Machleit, Karen A., Eroglu, Sevgin A. (2000) Describing and measuring emotional response to shopping experience. Journal of Business Research, 49 (2), 101–111.
    • (2000) Journal of Business Research , vol.49 , Issue.2 , pp. 101-111
    • Machleit, K.A.1    Eroglu, S.A.2
  • 6
    • 0002741793 scopus 로고    scopus 로고
    • Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment
    • Mathwick, Charla, Malhotra, Naresh & Rigdon, Edward. (2001) Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing, 77 (1), 3–56.
    • (2001) Journal of Retailing , vol.77 , Issue.1 , pp. 3-56
    • Mathwick, C.1    Malhotra, N.2    Rigdon, E.3
  • 11
    • 0003934786 scopus 로고
    • (1980) Random House. New York
    • Toffler, Alvin. (1970) Future Shock. (1980) Random House. New York.
    • (1970) Future Shock
    • Toffler, A.1
  • 13
    • 0033484757 scopus 로고    scopus 로고
    • Customer response to intangible and tangible service factors
    • Wakefield, Kirk L., Blodgett, Jeffrey G. (1999) Customer response to intangible and tangible service factors. Psychology and Marketing, 16 (1) 51–68.
    • (1999) Psychology and Marketing , vol.16 , Issue.1 , pp. 51-68
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 14
    • 0032608587 scopus 로고    scopus 로고
    • Customer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm
    • Wirtz, Jochen & Bateson, John E.G. (1999) Customer satisfaction with services: Integrating the environment perspective in services marketing into the traditional disconfirmation paradigm. Journal of Business Research, 44 (1) 55–66.
    • (1999) Journal of Business Research , vol.44 , Issue.1 , pp. 55-66
    • Wirtz, J.1    Bateson, J.E.G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.