Quality and empowerment programs: Dual paths to customer satisfaction?

Managing Service Quality: An International Journal

Volumn 8, Issue 2, 1998, Pages 133-141

  Gary Moore, L ^a   Hopkins, Willie E ^b   Hopkins, Shirley A ^c  

^a NATIONAL SEMICONDUCTOR CORPORATION   (United States)

^b Department of Environmental and Radiological Health Sciences   (United States)

^c UNIVERSITY OF DENVER   (United States)

Author keywords

Empowerment; Organizational behaviour; Productivity; Quality programmes

Indexed keywords

EID: 84993081930     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810206963     Document Type: Article

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