Managing information flows for quality improvement of projects

Measuring Business Excellence

Volumn 11, Issue 3, 2007, Pages 30-40

  Zeng, Sai Xing X ^a   Lou, G X ^a   Tam, Vivian W Y ^b  

^a SHANGHAI JIAO TONG UNIVERSITY   (China)

^b GRIFFITH UNIVERSITY   (Australia)

Author keywords

Construction industry; Information exchange; ISO 9000 series; Project management; Quality management

Indexed keywords

EID: 34548157186     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040710820737     Document Type: Article

References (25)

1. Albino, V., Pontrandlfo, P. and Scozzi, B. (2002), "Analysis of information flows to enhance the coordination of production processes", International Journal of Production Economics, Vol. 75 Nos 1/2, pp. 7-19.
2. Arditi, D. and Gunaydin, H.M. (1998), "Factors that affect process quality in the life cycle of building projects", Journal of Construction Engineering and Management, ASCE, Vol. 124 No. 3, pp. 194-203.
3. Austin, S.A., Baldwin, A.N. and Newton, A.J. (1994), "Improved building design programming by manipulating the flow of design information", Construction Management and Economics, Vol. 12 No. 5, pp. 445-55.
4. Baldwin, A.N., Austin, S.A., Hassan, T.M. and Thorpe, A. (1999), "Modeling information flow during the conceptual and schematic stages of building design", Construction Management and Economics, Vol. 17, pp. 155-67.
5. Barua, A. and Ravindran, S. (1996), "Reengineering information sharing behaviour in organizations", Journal of Information Technology, Vol. 11 No. 3, pp. 261-72.
6. Beckett, R. and Murray, P. (2000), "Learning by auditing: A knowledge creating approach", The TQM Magazine, Vol. 12 No. 2, pp. 125-36.
7. Checkland, P.B. and Holwell, S. (1998), Information, Systems and Information Systems, John Wiley & Son, Chichester.
8. Chini, A.R. and Valdez, H.E. (2003), "ISO 9000 and the US construction industry", Journal of Management in Engineering, ASCE, Vol. 19 No. 2, pp. 78-82.
9. Cipriano, F. (1995), "The impact of information systems on quality performance: An empirical study", International Journal of Operations & Production Management, Vol. 15 No. 6, pp. 69-83.
10. Fok, L.Y., Fok, W.M. and Hartman, S.J. (2001), "Exploring the relationship between quality management and information systems development", Information & Management, Vol. 38 No. 6, pp. 335-71.
11. International Standards Organization (ISO) (2004), "The ISO survey of ISO 9001:2000 and ISO 14001 certificates 2003", available at: www.iso.ch/iso/en/iso9000-14000.
12. Jaggar, D., Ross, A., Love, P.E.D. and Smith, J. (2001), "Overcoming information opacity in construction: A commentary", Logistics Information Management, Vol. 14 Nos 5/6, pp. 413-20.
13. Jehiel, P. (1999), "Information aggregation and communication in organization", Management Science, Vol. 45 No. 5, pp. 659-69.
14. Lari, A. (2002), "An integrated information system for quality management", Business Process Management Journal, Vol. 8 No. 2, pp. 169-82.
15. Loosemore, M. (1998), "The influence of communication structure upon management efficiency", Construction Management and Economics, Vol. 18 No. 6, pp. 661-71.
16. Ma, Z.L., Li, H., Shen, Q.P., Yang, J. and Using, X.M.L. (2004), "To support information exchange in construction projects", Automation in Construction, Vol. 13 No. 5, pp. 629-37.
17. Ndekugri, I. and McCaffer, R. (1988), "Management information flow in construction companies", Construction Management and Economics, Vol. 6 No. 4, pp. 273-94.
18. Pietroforte, R. (1997), "Communication and governance in the building process", Construction Management and Economics, Vol. 15 No. 1, pp. 71-82.
19. Stephen, C.W., Heng, L., Tim, P.L., John, W.Z., Daniel, C.L. and Miroslaw, S. (2004), "Enabling information sharing between e-commerce systems for construction material procurement", Automation in Construction, Vol. 13 No. 2, pp. 261-76.
20. Tam, C.M., Deng, Z.M., Zeng, S.X. and Ho, C.S. (2000), "Performance assessment scoring system for public housing construction for quality improvement in Hong Kong", International Journal of Quality & Reliability Management, Vol. 17 Nos 4/5, pp. 467-78.
21. Tan, B., Lin, C. and Hung, H.C. (2003), "An ISO 9001:2000 quality information system in e=commerce environment", Industrial Management & Data Systems, Vol. 103 No. 9, pp. 666-76.
22. Terziovski, M., Power, D. and Sohal, A.S. (2003), "The longitudinal effects of the ISO 9000 certification process on business performance", European Journal of Operational Research, Vol. 146 No. 3, pp. 580-95.
23. Theodoros, E. and Phillip, C. (2005), "Barriers to information management", European Management Journal, Vol. 23 No. 3, pp. 293-9.
24. Yeung, A.C.L., Lee, T.S. and Chan, L.Y. (2003), "Senior management perspectives and ISO 9000 effectiveness: An empirical research", International Journal of Production Research, Vol. 41 No. 3, pp. 545-69.
25. Zeng, S.X., Tam, C.M., Wang, H.C. and Deng, Z.M. (2002), "Quality certification scheme in the construction industry of China", Architectural Science Review, Vol. 45 No. 2, pp. 83-9.