-
1
-
-
85169773519
-
-
This paper is based on the European Commission's three year research project, entitled 'Breaking Barriers to e-Government: Overcoming Obstacles to Improving European Public Services, It began in January 2005 and is supported by a grant from the European Commission,s MODINIS study for the eGovernment Unit of the DG Information Society and Media (see, The authors are indebted to all members of the multinational project team, its expert advisors, the European Commission and participants in the project's online survey and case studies for their valuable contributions to the project that we have drawn on. In particular, we acknowledge the vital contribution of our partners at: The Centre de Recherches Informatique et Droit (CRID, University of Namur, Belgium Tilburg Institute for Law, Technology and Society TILT, University of Tilburg, Netherlands; Department of Administrative Law, University of Murcia, Spain and Gov 3 Ltd, a UK-based e-government Consultanc
-
This paper is based on the European Commission's three year research project, entitled 'Breaking Barriers to e-Government: Overcoming Obstacles to Improving European Public Services'. It began in January 2005 and is supported by a grant from the European Commission,s MODINIS study for the eGovernment Unit of the DG Information Society and Media (see http://www.egovbarriers.org). The authors are indebted to all members of the multinational project team, its expert advisors, the European Commission and participants in the project's online survey and case studies for their valuable contributions to the project that we have drawn on. In particular, we acknowledge the vital contribution of our partners at: The Centre de Recherches Informatique et Droit (CRID), University of Namur, Belgium Tilburg Institute for Law, Technology and Society (TILT), University of Tilburg, Netherlands; Department of Administrative Law, University of Murcia, Spain and Gov 3 Ltd, a UK-based e-government Consultancy. The authors are particularly grateful to Professor Helen Margetts and Malcolm Peltu for their comments on early drafts of this manuscript. Nevertheless, we take sole responsibility for the interpretation of the research as presented in this paper.
-
-
-
-
2
-
-
85169773886
-
-
See, for example, the report by the Canadian Government last updated in, available at
-
See, for example, the report by the Canadian Government last updated in 2004, Government Online: Serving Canadians in a Digital World, available at: http://www.ged-gol.gc.ca/pub/servcan/serv-can07_e.asp
-
(2004)
Government Online: Serving Canadians in a Digital World
-
-
-
3
-
-
85169772688
-
-
the New Zealand 2006 updated e-government strategy, Enabling Transformation: A Strategy for e-GovernmeHt, available at: http://www.e.govt.nz/about-egovt/strategy
-
the New Zealand 2006 updated e-government strategy, Enabling Transformation: A Strategy for e-GovernmeHt, available at: http://www.e.govt.nz/about-egovt/strategy
-
-
-
-
4
-
-
85169768872
-
-
and the United States 2003 e-government strategy, available at: http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf.
-
and the United States 2003 e-government strategy, available at: http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf.
-
-
-
-
5
-
-
85169767193
-
-
See, for example, European Commission, The Role of eGovernment for Europe,s Future, COM(2003) 567, European Commission, Brussels, 2003, available at: http://europa.eu.int/information_society/eeurope/2005/doc/ all_about/egov_communication_en.pdf.
-
See, for example, European Commission, The Role of eGovernment for Europe,s Future, COM(2003) 567, European Commission, Brussels, 2003, available at: http://europa.eu.int/information_society/eeurope/2005/doc/ all_about/egov_communication_en.pdf.
-
-
-
-
6
-
-
34548114020
-
-
See, for example, European Commission, European Commission, Brussels, available at
-
See, for example, European Commission, Communication on eEurope 2005: An Information Society for All, European Commission, Brussels, 2002, available at: http://europa.eu.int/information_society/eeurope/2005/ all_about/action_plan/index_en.htm.
-
(2002)
Communication on eEurope 2005: An Information Society for All
-
-
-
7
-
-
85169776281
-
-
See, for example, Cap Gemini and TNO, Does e-Government Pay Off?: Final Report of the European Commission,s EUREXEMP Research Project, November 2004, available at: http://europa.eu.int/idabc/servlets/ Doc?id=19133.[0]
-
See, for example, Cap Gemini and TNO, Does e-Government Pay Off?: Final Report of the European Commission,s EUREXEMP Research Project, November 2004, available at: http://europa.eu.int/idabc/servlets/ Doc?id=19133.[0]
-
-
-
-
8
-
-
85169772131
-
-
Cap Gemini, Online Availability of Public Services: How is Europe Progressing? Web based Survey on Electronic Public Services - Report of the Sixth Measurement, 2006, available at: http://ec.europa.eu/idabc/servlets/Doc?id=25150.
-
Cap Gemini, Online Availability of Public Services: How is Europe Progressing? Web based Survey on Electronic Public Services - Report of the Sixth Measurement, 2006, available at: http://ec.europa.eu/idabc/servlets/Doc?id=25150.
-
-
-
-
10
-
-
33745608430
-
e-Government in Britain - a decade on
-
See, for example
-
See, for example, H. Margetts, 'e-Government in Britain - a decade on', Parliamentary Affairs, 59, 2, 2006, pp. 250-65
-
(2006)
Parliamentary Affairs
, vol.59
, Issue.2
, pp. 250-265
-
-
Margetts, H.1
-
11
-
-
85169774418
-
-
and the UK Audit Office,s Government on the Web project website, available at: http://www.governmentontheweb.org.
-
and the UK Audit Office,s Government on the Web project website, available at: http://www.governmentontheweb.org.
-
-
-
-
12
-
-
12944278225
-
-
See, for example, OECD, OECD, Paris, available at
-
See, for example, OECD, The e-Government Imperative, OECD, Paris, 2003, available at: http://webdomino1.oecd.org/COMNET/PUM/ egovproweb.nsf/viewHtml/index/$FILE/publications.htm.
-
(2003)
The e-Government Imperative
-
-
-
13
-
-
85169771739
-
-
Australian Government Information Management Office, eGovernment Benefits Study, Australian Government Information Management Office, Canberra, 2003, available at: http://www.agimo.gov.au/publications/2003/ 03/e-govt_benefits_study; OECD, op. cit.
-
Australian Government Information Management Office, eGovernment Benefits Study, Australian Government Information Management Office, Canberra, 2003, available at: http://www.agimo.gov.au/publications/2003/ 03/e-govt_benefits_study; OECD, op. cit.
-
-
-
-
14
-
-
0003719468
-
-
See, for example, Blackwell, Oxford
-
See, for example, M. Castells, The Rise of the Network Society, Blackwell, Oxford, 1996
-
(1996)
The Rise of the Network Society
-
-
Castells, M.1
-
16
-
-
0003978912
-
-
See, for example, Oxford University Press, Oxford
-
See, for example, W. H. Dutton, Society on the Line, Oxford University Press, Oxford, 1999
-
(1999)
Society on the Line
-
-
Dutton, W.H.1
-
17
-
-
85169773767
-
-
W. H. Dutton, 'The Internet and Social Transformation', in W. H. Dutton, B. Kahin, R. O,Callaghan and A. W. Wyckoff (eds), Transforming Enterprise, MIT Press, Cambridge, MA, 2005, pp. 375-98.
-
W. H. Dutton, 'The Internet and Social Transformation', in W. H. Dutton, B. Kahin, R. O,Callaghan and A. W. Wyckoff (eds), Transforming Enterprise, MIT Press, Cambridge, MA, 2005, pp. 375-98.
-
-
-
-
19
-
-
85169775188
-
-
in W. H. Dutton (ed.), Information and Communication Technologies - Visions and Realities, Oxford University Press, Oxford, 1996, pp. 197-214.
-
in W. H. Dutton (ed.), Information and Communication Technologies - Visions and Realities, Oxford University Press, Oxford, 1996, pp. 197-214.
-
-
-
-
20
-
-
85169773482
-
-
Detailed information on this project is available at its website: http://www.egovbarriers.org. Research results are also published in R. Eynon (ed.), Breaking Barriers to eGovernment: Overcoming Obstacles to Improving European Public Services, Deliverable 1b, European Commission, Brussels, 2006, available at: http://www.egovbarriers.org/ ?view=project_outputs.
-
Detailed information on this project is available at its website: http://www.egovbarriers.org. Research results are also published in R. Eynon (ed.), Breaking Barriers to eGovernment: Overcoming Obstacles to Improving European Public Services, Deliverable 1b, European Commission, Brussels, 2006, available at: http://www.egovbarriers.org/ ?view=project_outputs.
-
-
-
-
21
-
-
85169777091
-
The Conflicts of eGovernance
-
See, for example, 9 March, Barcelona, Spain, available at
-
See, for example, M. Castells, The Conflicts of eGovernance, Conference presentation at the Fostering Innovation in eGovernment Workshop, 9 March 2007, Barcelona, Spain, available at: http://www.egovbarriers.org/downloads/Mar09Workshop/ 5th_workshop_report_final.pdf.
-
(2007)
Conference presentation at the Fostering Innovation in eGovernment Workshop
-
-
Castells, M.1
-
22
-
-
34548109100
-
-
See, for example, Oxford Internet Institute, Oxford, available at
-
See, for example, W. H. Dutton and M. Peltu, Reconfiguring Government - Public Engagements: Enhancing the Communicative Power of Citizens. Forum Discussion Paper No 9, Oxford Internet Institute, Oxford, 2007, available at: http://www.oii.ox.ac.uk/research/publications.cfm.
-
(2007)
Reconfiguring Government - Public Engagements: Enhancing the Communicative Power of Citizens. Forum Discussion Paper No 9
-
-
Dutton, W.H.1
Peltu, M.2
-
23
-
-
85169767961
-
-
Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, Official Journal of the European Communities, L 201, 31 July 2002, pp. 37-47, available at: http://europa.eu.int/eur-lex/pri/en/oj/dat/2002/l_201/ l_20120020731en00370047.pdf.
-
Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, Official Journal of the European Communities, L 201, 31 July 2002, pp. 37-47, available at: http://europa.eu.int/eur-lex/pri/en/oj/dat/2002/l_201/ l_20120020731en00370047.pdf.
-
-
-
-
24
-
-
0346785130
-
Directive 1999/93/EC of 13 December 1999 on a Community framework for electronic signatures
-
19 January, available at
-
Directive 1999/93/EC of 13 December 1999 on a Community framework for electronic signatures, Official Journal of the European Communities L 13, 19 January 2000, pp. 12-20, available at: http://europa.eu.int/information_society/eeurope/i2010/docs/ single_info_space/com_electronic_signatures_report_en.pdf.
-
(2000)
Official Journal of the European Communities
, vol.L 13
, pp. 12-20
-
-
-
26
-
-
85169767845
-
-
Full details of the survey are provided in the report, available at
-
Full details of the survey are provided in the report Online Survey of Barriers to eGovernment, available at: http://www.egovbarriers.org/?view=project_outputs.
-
Online Survey of Barriers to eGovernment
-
-
-
27
-
-
85169768575
-
-
See the Breaking Barriers to eGovernment Case Study Report, available at: http://www.egovbarriers.org/?view=project_outputs.
-
See the Breaking Barriers to eGovernment Case Study Report, available at: http://www.egovbarriers.org/?view=project_outputs.
-
-
-
-
29
-
-
85169773058
-
-
See these e-government country reports at the eUSER project,s website, available at: http://www.euser-eu.org/SearchSpecial.asp?IDFocus0= 3&CountryID=MenuID=109.
-
See these e-government country reports at the eUSER project,s website, available at: http://www.euser-eu.org/SearchSpecial.asp?IDFocus0= 3&CountryID=MenuID=109.
-
-
-
-
31
-
-
85169768513
-
-
in R. Traunmüller and K. Lenk (eds), Electronic Government: First International Conference, EGOV 2002, Aix-en-Provence, France, 2-6 September 2002. Proceedings, Springer, Berlin, 2002, available at: http://www.springerlink.com/content/njlkebtkl4kp/.
-
in R. Traunmüller and K. Lenk (eds), Electronic Government: First International Conference, EGOV 2002, Aix-en-Provence, France, 2-6 September 2002. Proceedings, Springer, Berlin, 2002, available at: http://www.springerlink.com/content/njlkebtkl4kp/.
-
-
-
-
32
-
-
85169772923
-
-
See the Breaking Barriers to eGovernment Case Study Report
-
See the Breaking Barriers to eGovernment Case Study Report, op. cit.
-
op. cit
-
-
-
33
-
-
85169771234
-
-
See, for example
-
See, for example, Doostang (http://www.doostang.com)
-
-
-
Doostang1
-
34
-
-
85169769585
-
-
Jobster.com (http://www.jobster.com)
-
Jobster.com
-
-
-
35
-
-
85169776620
-
-
LinkedIn (http://www.linkedin.com)
-
LinkedIn
-
-
-
36
-
-
85169769268
-
-
and Zubka (http://www.zubka.com).
-
-
-
Zubka1
-
37
-
-
0141617275
-
Cultural Barriers to eGovernment, academic article accompanying the National Audit Office report
-
See, for example, TSO, London
-
See, for example, H. Margetts and P. Dunleavy, Cultural Barriers to eGovernment, academic article accompanying the National Audit Office report Better Public Services through eGovernment, TSO, London, 2002
-
(2002)
Better Public Services through eGovernment
-
-
Margetts, H.1
Dunleavy, P.2
-
38
-
-
14844306704
-
The impact of organizational culture and reshaping capabilities on change implementation success: The mediating role of readiness for change
-
R. A. Jones, N. L. Jimmieson and A. Griffiths, 'The impact of organizational culture and reshaping capabilities on change implementation success: The mediating role of readiness for change', Journal of Management Studies, 42, 2, 2005, pp. 361-86.
-
(2005)
Journal of Management Studies
, vol.42
, Issue.2
, pp. 361-386
-
-
Jones, R.A.1
Jimmieson, N.L.2
Griffiths, A.3
-
39
-
-
85169774011
-
-
See, for example, EIPA, European Institute of Public Administration, Maastricht, Netherlands, available at
-
See, for example, EIPA, Organisational Changes, Skills and the Role of Leadership, European Institute of Public Administration, Maastricht, Netherlands, 2005, available at: http://ec.europa.eu/idabc/ en/document/4527/254.
-
(2005)
Organisational Changes, Skills and the Role of Leadership
-
-
-
40
-
-
34548114008
-
-
Mexico City, 5 November, OECD, Paris, available at
-
E. Lau, Challenges for e-Government Development. Report on 5th Global Forum on Reinventing Government, Mexico City, 5 November, OECD, Paris, 2003, available at: http://unpan1.un.org/intradoc/groups/public/ documents/un/unpan012241.pdf
-
(2003)
Challenges for e-Government Development. Report on 5th Global Forum on Reinventing Government
-
-
Lau, E.1
-
41
-
-
12844251628
-
-
United Nations, United Nations, New York, available at
-
United Nations, World Public Sector Report: E-Government at the Crossroads, United Nations, New York, 2003, available at: http://unpan1.un.org/intradoc/groups/public/documents/un/unpan012733.pdf.
-
(2003)
World Public Sector Report: E-Government at the Crossroads
-
-
-
43
-
-
84996146764
-
The coordination of e-government in historical context
-
J. Organ, 'The coordination of e-government in historical context', Public Policy and Administration, 18, 2, 2003, pp. 21-36
-
(2003)
Public Policy and Administration
, vol.18
, Issue.2
, pp. 21-36
-
-
Organ, J.1
-
44
-
-
84921601113
-
-
Oxford University Press, Oxford
-
P. Dunleavy, H. Margetts, S. Bastow and J. Tinkler, Digital Era Governance: IT Corporations, the State and e-Government, Oxford University Press, Oxford, 2006.
-
(2006)
Digital Era Governance: IT Corporations, the State and e-Government
-
-
Dunleavy, P.1
Margetts, H.2
Bastow, S.3
Tinkler, J.4
-
45
-
-
33745635201
-
Trust in the Internet: The Social Dynamics of an Experience Echnology
-
See, for example, No. 3, Oxford Internet Institute, Oxford, available at
-
See, for example, W. H. Dutton and A. Shepherd, Trust in the Internet: The Social Dynamics of an Experience Echnology. Research Report No. 3, Oxford Internet Institute, Oxford, 2003, available at: http://www.oii.ox.ac.uk/research/publications.cfm.
-
(2003)
Research Report
-
-
Dutton, W.H.1
Shepherd, A.2
-
46
-
-
85169775831
-
-
OECD, Paris
-
G. A. Guerra, D. J. Zizzo, W. H. Dutton and M. Peltu, Economics of Trust: Trust and the Information Economy, DSTI/ICCP/IE/REG (2002)2, OECD, Paris, 2003.
-
(2002)
Economics of Trust: Trust and the Information Economy, DSTI/ICCP/IE/REG
, pp. 2
-
-
Guerra, G.A.1
Zizzo, D.J.2
Dutton, W.H.3
Peltu, M.4
-
47
-
-
85169768194
-
-
See, for example, the study by the European Commission, Brussels, available at
-
See, for example, the study by the European Commission, Multi-channel Delivery of eGovernment Services, European Commission, Enterprise Directorate-General, Brussels, 2004, available at: http://ec.europa.eu/ idabc/servlets/Doc?id=16867.
-
(2004)
Multi-channel Delivery of eGovernment Services, European Commission, Enterprise Directorate-General
-
-
-
48
-
-
17844407189
-
Accessing e-government: Challenges for citizens and organizations
-
A. Dugdale, A. Daly, F. Papandrea and M. Maley, 'Accessing e-government: challenges for citizens and organizations', International Review of Administrative Sciences, 71, 1, 2005, pp. 109-18
-
(2005)
International Review of Administrative Sciences
, vol.71
, Issue.1
, pp. 109-118
-
-
Dugdale, A.1
Daly, A.2
Papandrea, F.3
Maley, M.4
-
50
-
-
70450107006
-
-
See, for example, Oxford Internet Institute, Oxford, available at
-
See, for example, W. H. Dutton, C. di Gennaro and A. M. Hargrave, The Internet in Britain: The Oxford Internet Survey (OxIS), Oxford Internet Institute, Oxford, 2005, available at: Www.oii.ox.ac.uk/ research/project.cfm?id=8.
-
(2005)
The Internet in Britain: The Oxford Internet Survey (OxIS)
-
-
Dutton, W.H.1
di Gennaro, C.2
Hargrave, A.M.3
-
51
-
-
34248055912
-
Equity and accessibility in e-Government: A policy perspective
-
D. M. West, 'Equity and accessibility in e-Government: A policy perspective', Journal of e- Government, 1, 2, 2004, pp. 31-43.
-
(2004)
Journal of e- Government
, vol.1
, Issue.2
, pp. 31-43
-
-
West, D.M.1
-
52
-
-
85169772670
-
-
Also see, for example, European Information Directorate General, Your Voice on eGovernment 2010, Online Public Consultation October-December 2005, V1.0, European Commission, Information Directorate General, Brussels, January 2006, available at: http://europa.eu.int/idabc/ servlets/Doc?id=24086.
-
Also see, for example, European Information Directorate General, Your Voice on eGovernment 2010, Online Public Consultation October-December 2005, V1.0, European Commission, Information Directorate General, Brussels, January 2006, available at: http://europa.eu.int/idabc/ servlets/Doc?id=24086.
-
-
-
-
53
-
-
85169772130
-
-
See the report Online Survey of Barriers to eGovernment, op. cit.
-
See the report Online Survey of Barriers to eGovernment, op. cit.
-
-
-
-
54
-
-
3342970347
-
Barriers and benefits in the adoption of e-government
-
See, for example
-
See, for example, P. Balestrini, D. Gilbert and D. Littleboy, 'Barriers and benefits in the adoption of e-government', International Journal of Public Sector Management, 17, 4, 2004, pp. 286-301
-
(2004)
International Journal of Public Sector Management
, vol.17
, Issue.4
, pp. 286-301
-
-
Balestrini, P.1
Gilbert, D.2
Littleboy, D.3
-
55
-
-
25444525684
-
Barriers to e-government integration
-
W. Lam, 'Barriers to e-government integration', Journal of Enterprise Information Management, 18, 5, 2005, pp. 511-30
-
(2005)
Journal of Enterprise Information Management
, vol.18
, Issue.5
, pp. 511-530
-
-
Lam, W.1
-
56
-
-
12344317788
-
Advancing e-government at the grassroots: Tortoise or hare?
-
D. F. Norris and M. J. Moon, 'Advancing e-government at the grassroots: tortoise or hare?', Public Administration Review, 65, 1, 2005, pp. 64-75.
-
(2005)
Public Administration Review
, vol.65
, Issue.1
, pp. 64-75
-
-
Norris, D.F.1
Moon, M.J.2
-
57
-
-
85169771734
-
2 of the Online Survey of Barriers to eGovernment
-
To examine a copy of the questionnaire, see
-
To examine a copy of the questionnaire, see Appendix 2 of the Online Survey of Barriers to eGovernment, op. cit.
-
Public Administration Review
-
-
Appendix1
-
59
-
-
28444471087
-
-
See, for example, UNESCO Publications for the WSIS, Paris
-
See, for example, W. H. Dutton, Social Transformation in the Information Society, UNESCO Publications for the WSIS, Paris, 2004.
-
(2004)
Social Transformation in the Information Society
-
-
Dutton, W.H.1
|