E-government in Britain - A decade on

Parliamentary Affairs

Volumn 59, Issue 2, 2006, Pages 250-265

  Margetts, Helen ^a  

^a NONE

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EID: 33745608430     PISSN: 00312290     EISSN: 14602482     Source Type: Journal    
DOI: 10.1093/pa/gsl003     Document Type: Review

References (51)

1. eGovernment Unit, Transformational Government, eGovernment Unit, 2003.
2. C. Hood, The Tools of Government, Macmillan, 1983;
3. C. Hood and H. Margetts, The Tools of Government in the Digital Age, Palgrave, 2006.
4. G. Lamb, Computers in the Public Service, Allen and Unwin, 1973;
5. H. Margetts, Information Technology Britain in Government: Britain and America, Routledge, 1999.
6. P. Dunleavy and H. Margetts, Government on the Web 2, The Stationary Office HC 764 Session 2001-2002, 2002.
7. P. Dunleavy and H. Margetts, Government on the Web, Ibid., p. 3.
8. Organisation for Economic Co-operation and Development (OECD), OECD Information Technology Outlook, OECD, 2004, p. 219.
9. OECD Information Technology Outlook, Ibid., p. 219.
10. Margetts, OECD Information Technology Outlook, op. cit., Chapter 2.
11. Kable, Market Profile: Civil Service IS 1994/5, Kable, 1994, p. 16;
12. Kable, Market Profile: Civil Service IS 1995/6, Kable, 1995, p. 46.
13. Civil Service Department (CSD), Longer Term Review of Administrative Computing in Central Government, HMSO, 1978, p. 50.
14. H. Margetts and P. Dunleavy, Cultural Barriers to E-Government, National Audit Office, 2002 (HC 704-III),
15. in conjunction with the Value for Money report Better Public Services Through E-Government (HC 704), available at www.governmentontheweb.org.
16. Better Public Services Through E-Government (HC 704), Ibid., pp. 7-8.
17. Margetts, Better Public Services Through E-Government (HC 704), loc. cit.
18. Margetts, Better Public Services Through E-Government (HC 704), Ibid.
19. See P. Dunleavy, H. Margetts, S. Bastow and J. Tinkler, IT Corporations, the State and e-Government: Organizing Information Technology for Public Policy in Seven Countries, Oxford University Press, 2006.
20. P. Dunleavy, H. Margetts, S. Bastow and J. Tinkler, IT Corporations, the State and e-Government: Organizing Information Technology for Public Policy in Seven Countries, 2006, Ibid.
21. HM Treasury, PFI: Meeting the Investment Challenge, HMSO, 2003.
22. P. Dunleavy, H. Margetts, S. Bastow and J. Tinkler, 'New Public Management Is Dead - Long Live Digital-Era Governance', Journal of Public Administration Research and Theory, 2005, pp. 00-00.
23. See H. Margetts and Willcocks 'Information Technology in Public Services: Disaster Faster?', Public Money and Management, 1993, pp. 49-56, for a summary of some notorious IT project failures prior to the 1990s.
24. Comment made by Richard Alien MP at IPPR seminar, Westminister House, London, March 2004.
25. For a list of 15 recent UK disasters see J. Organ, 'The Coordination of e-Government in Historical Context', Public Policy and Administration, 2003, p. 32.
26. Dunleavy et al., Public Policy and Administration, loc. cit., n. 15.
27. Accenture, Leadership in Customer Service: New Expectations, New Experiences, The Government Executive Series, 2005.
28. For example, D. West, Digital Government: Technology and Public Sector Performance, Princeton University Press, 2005;
29. C.C. Demchak, C. Friis and T.M. La Porte, 'Webbing Governance: National Differences in Constructing the Public Face' in G.D. Garson (ed.), Handbook of Public Information Systems, Marcel Dekker Publishers, 2000;
30. I. Graafland-Essers and E. Ettedgui, Benchmarking EGovernment in Europe and the US.
31. United Nations Department of Economic and Social Affairs (UNDESA), UN Global E-government Readiness Report 2005: From E-government to E-inclusion, Division for Public Administration and Development Management UNPAN/2005/14, 2005.
32. United Nations, World Public Sector Report 2003: EGovernment at the Crossroads, Department of Economics and Social Affairs, United Nations, 2003.
33. Accenture, World Public Sector Report 2003: EGovernment at the Crossroads, loc. cit.
34. Taylor Nelson Sofres, Government Online: An International Perspective, Taylor Nelson Sofres, 2003.
35. For example, T.M. La Porte, C.C. Demchak and C. Friis, 'Webbing Governance: Global Trends Across National Level Public Agencies', Communications of the ACM, 2001, pp. 63-67.
36. For example, Cap Gemini, Online Availability of Public Services: How is Europe Progressing? Web-based survey on electronic public services, Report of the fifth measurement, European Commission Directorate General for Information Society and Media, October 2004.
37. Accenture, eGovernment Leadership: Realizing the Vision, The Government Executive Series, 2002;
38. Accenture, eGovernment Leadership: Engaging the Customer, The Government Executive Series, 2003;
39. Accenture, eGovernment Leadership; High Performance, Maximum Value, The Government Executive Series, 2004;
40. Accenture, Leadership in Customer Service: New Expectations, New Experiences, The Government Executive Series, 2005.
41. West, Leadership in Customer Service: New Expectations, New Experiences, loc. cit.
42. Dunleavy and Margetts, Leadership in Customer Service: New Expectations, New Experiences, op. cit, p. 3.
43. V. Petricek, T. Esher, I. Cox and H. Margetts, The Web Structure of E-Government - Developing a Methodology for Quantitative Evaluation, paper submitted to the World Wide Web conference, Edinburgh, 2006, available at www.governmentontheweb.org.
44. V. Petricek, T. Esher, I. Cox and H. Margetts, The Web Structure of E-Government - Developing a Methodology for Quantitative Evaluation, 2006, www.governmentontheweb.org., Ibid.
45. See A. Caldas, 'On the Web Structure and Digital Knowledge Bases' for an application of web metrics to the academic community, 2004.
46. Taylor Nelson Sofres, On the Web Structure and Digital Knowledge Bases, loc. cit.;
47. D. Dalziel, Government Online: A Multi-Country Study of Egovernment Usage, World Association of Research Professionals, 2004.
48. F. Reis, 'e-Government 2004: Internet Based Interaction with European Businesses and Citizens', Eurostat Statistics in Focus Series, 35, 2005, pp. 1-18.
49. Hood, Eurostat Statistics in Focus Series, loc. cit.;
50. Hood and Margetts, Eurostat Statistics in Focus Series, loc. cit.
51. As is made clear in W.H. Dutton, C. di Gennaro and A. Millwood, The Internet in Britain: The Oxford Internet Survey (OxIS), Hargrave, 2005, and the article by di Gennaro and Dutton in this volume.