Using diffusion theory to determine the digital divide in e-services: Two UK local-area perspectives

Electronic Government

Volumn 4, Issue 3, 2007, Pages 345-359

  Choudrie, Jyoti ^a   Brinkman, Willem Paul ^b   Pathania, Ravinder ^b  

^a UNIVERSITY OF HERTFORDSHIRE   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Diffusion; Digital divide; E government; E services; Ethnic minorities

Indexed keywords

EID: 34548029129     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2007.014167     Document Type: Article

References (34)

1. BBC (2003) 'BBC News: digital divide hits black families', http://news.bbc.co.uk/1/hi/education/3193512.stm (accessed 1 September 2005).
2. Becker, S.A. (2005) 'E-government usability for older adults', Communications of the ACM, Vol. 48, No. 2, pp. 102-104.
3. Beynon-Davies, P. (2004) 'Constructing electronic government: the case of the UK inland revenue', International Journal of Information Management, Vol. 25, pp.3-20.
4. Beynon-Davies, P. and Williams, M. (2003) 'Evaluating electronic local government in the UK', Journal of Information Technology, Vol. 18, pp.137-140.
5. Brants, K. and Frissen, V. (2003) 'Inclusion and exclusion in the information society', http://lse.ac.uk/collections/EMTIL/reports/ brants_2003_emtel.pdf (accessed 27 July 2005).
6. Census (2001) National Statistics, http://neighbourhood.statistics.gov.uk/dissemination/AreaProfile2 (viewed 7 November 2005).
7. Choudrie, J. and Papazafeiropoulou, A. (2006) 'Lessons learnt from the broadband diffusion in South Korea and the UK: implications for future government intervention in technology diffusion', Electronic Government, an International Journal, Vol. 3, No. 4, pp.373-385.
8. Choudrie, J., Papazafeiropoulou, A. and Lee, H. (2003) 'Applying stakeholder theory to analyse the diffusion of broadband in South Korea: the importance of the government's role', Proceedings of the 11th European Conference on Information Systems (ECIS 2003), 19-21 June, Naples, Italy.
9. Crown (2004) 'Modern councils, modern services - access for all', Office of the Deputy Prime Minister, HMSO, http://www.odpm.gov.uk/stellent/ groups/odpm_localgov/documents/page/odpm_locgov_605195.hcsp.
10. Dwivedi, Y.K., Papazafeiropoulou, A., Gharavi, H. and Khoumbati, K. (2006) 'Examining the socio-economic determinants of adoption of the "Government Gateway" initiative in the UK', Electronic Government, an International Journal, Vol. 3, No. 4, pp.404-419.
11. Dwivedi, Y.K. and Weerakkody, V. (2007) 'Examining the factors affecting the adoption of broadband in the Kingdom of Saudi Arabia', Electronic Government, an International Journal, Vol. 4, No. 1, pp.43-58.
12. Fulcher, J. and Scott, J. (2003) Sociology, 2nd ed., Italy: Oxford University Press.
13. Gilbert, D., Balestrini, P. and Littleboy, D. (2004) 'Barriers and benefits in the adoption of e-government', The International Journal of Public Sector Management, Vol. 17, No. 4, pp.286-301.
14. Heeks, R. (2004) 'eGovernment for development: basic definitions page', http://www.sed.manchester.ac.uk/idpm/publications/wp/igov/igov_wp15.htm (viewed 10 October 2004).
15. Hendry, J.D. (2000) 'Social inclusion and the information poor', Library Review, Vol. 49, No. 7, pp.331-336.
16. Hicken, M. (2004) 'To each according to his needs: public libraries and socially excluded people', Health Information and Libraries Journal, Vol. 21, No. 2, pp.45-53.
17. Institute for Public Policy Research (2002) 'Time to re-boot e-democracy to end the "digital divide" warns IPPR', Institute for Public Policy Research, http://www.ippr.org.uk/pressreleases/ archive.asp?id=611&fID=59 (accessed 27 March 2005).
18. Jones, D.S. and Crowe, B. (2001) 'Transformation not automation - the e-government challenge', Demos, UK.
19. King, J., Gurbaxani, V., Kraemer, K., McFarlan, F., Raman, F. and Yap, F.W. (1994) 'Institutional factors in information technology innovation', Information Systems Research, Vol. 5, pp.139-169.
20. Kolsaker, A. and Lee-Kelley, L. (2006) 'Citizen-centric e-government: a critique of the UK Model', Electronic Government, an International Journal, Vol. 3, No. 2, pp.127-138.
21. Land, F., Sorrentino, M., Andersen, K.V., Cushman, M., Damdoran, L. and Reid, M. (2005) 'E-government: the citizen and equity', Research Panel in European Conference on Information Systems.
22. Lyytinen, K. and Damsgaard, J. (2001) 'What's wrong with the diffusion of innovation theory: the case of a complex and networked technology', Proceedings of the International Federation for Information Processing (IFIP), Banff, Alberta, Canada.
23. Mason, S.M. and Hacker, K.L. (2003) 'Applying communication theory to digital divide research', IT and Society, Vol. 1, No. 5, pp.40-55.
24. NARM (2002) 'Market forecast report: portrait of online users', http://www.narm.com/research/briefs/02JanResBrfs.pdf (viewed 21 October 2005).
25. National Statistics (2002) 'Internet access: households and individuals', http://www.statistics.gov.uk/ (viewed 15 October 2005).
26. OECD (2004) 'Broadband access in OECD countries per 100 inhabitants', OECD, Paris, December 2003.
27. ONS (2001) 'Classification of ethnic groups', http://www.statistics.gov.uk/about/Classifications/ ns_ethnic_classification.asp (accessed 14 April 2005).
28. ONS (2005) Classification of Ethnic Groups, http://www.statistics.gov.uk/about/Classifications/ ns_ethnic_classification.asp (Accessed 14 April 2005).
29. Papazafeiropoulou, A., Pouloudi, A. and Currie, W. (2001) 'Applying the stakeholder concept to electronic commerce: extending previous research to guide government policy makers', Proceedings of Hawaii International Conference on Systems Sciences (HICSS-34), Maui, Hawaii, 3-6 January.
30. Parvez, Z. (2006) 'Examining e-democracy through a double structuration loop', Electronic Government, an International Journal, Vol. 3. No. 3. pp.329-346.
31. Rogers, E.M. (2003) Diffusion of Innovations, 5th ed., New York: Free Press.
32. Teicher, J., Hughes, O. and Dow, N. (2002) 'E-Government: a new route to public sector quality', Managing Service Quality, Vol. 12, No. 6, pp.384-393.
33. Warschauer, W. (2004) Technology and Social Inclusion - Rethinking the Digital Divide, USA: MIT Press.
34. Weerakkody, V., Choudrie, J. and Currie, W. (2004) 'Realising e-government at the local level in the UK: local and national challenges'. Proceedings from Americas Conference of Information Systems.