Expectations-based evaluation of SME advice and consultancy: An example of business link services

Journal of Small Business and Enterprise Development

Volumn 14, Issue 3, 2007, Pages 435-457

  Bennett, R J ^a  

^a UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

Customer satisfaction; Management consultancy; Public sector organizations; Service levels; Small to medium sized enterprises; United Kingdom

Indexed keywords

EID: 34547912495     PISSN: 14626004     EISSN: None     Source Type: Journal    
DOI: 10.1108/14626000710773538     Document Type: Article

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