Using the balanced scorecard to facilitate strategic management at an academic information service

Libri

Volumn 50, Issue 3, 2000, Pages 202-209

  Pienaar, Heila ^a   Penzhorn, Cecilia ^a  

^a UNIVERSITY OF PRETORIA   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33748081987     PISSN: 00242667     EISSN: None     Source Type: Journal    
DOI: 10.1515/LIBR.2000.202     Document Type: Article

References (11)

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6. Kaplan, R.S. and D. P. Norton. 1992. The balanced scorecard: measures that drive performance. Harvard Business Review January-February: 71-79.
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9. Pienaar, H., et al. 1999. Organisational transformation at an academic information service. Library Management 20(5): 266-72.
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