Electronic service delivery in a multi-channel public sector: An assessment of the government of Canada

International Journal of Information Technology and Management

Volumn 6, Issue 2-4, 2007, Pages 148-169

  Roy, Jeffrey ^a  

^a DALHOUSIE UNIVERSITY   (Canada)

Author keywords

Collaboration; Delivery; Electronic; Governance; Government; Integration; Interoperability; Management; Politics; Service

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; INFORMATION MANAGEMENT; ONLINE SYSTEMS; PUBLIC UTILITIES; SOCIETIES AND INSTITUTIONS;

GOVERNMENT APPARATUS; PUBLIC SECTOR; SERVICE TRANSFORMATION; TRANSFORMATION INITIATIVE;

CUSTOMER SATISFACTION;

EID: 34547244010     PISSN: 14614111     EISSN: None     Source Type: Journal    
DOI: 10.1504/ijitm.2007.013998     Document Type: Article

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