Improving user compliance of electronic procurement systems: An examination of the importance of internal customer service quality

International Journal of Value Chain Management

Volumn 1, Issue 1, 2006, Pages 94-104

  Croom, Simon ^a   Johnston, Robert ^b  

^a UNIVERSITY OF SAN DIEGO   (United States)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

E business; E procurement; Internal service; Purchasing; Service quality; Systems compliance

Indexed keywords

EID: 34447628464     PISSN: 17415357     EISSN: 17415365     Source Type: Journal    
DOI: 10.1504/IJVCM.2006.009025     Document Type: Article

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