Choosing to learn and learning to choose: Strategies for client co-production and knowledge development

California Management Review

Volumn 49, Issue 3, 2007, Pages

  Skjølsvik, Tale ^a   Løwendahl, Bente R ^a   Kvålshaugen, Ragnhild ^a   Fosstenløkken, Siw M ^b  

^a BI NORWEGIAN BUSINESS SCHOOL   (Norway)

^b WORK RESEARCH INSTITUTE   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34250706865     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166397     Document Type: Review

References (37)

1. Lance A. Bettencourt, Amy L. Ostrom, Stephen W. Brown, and Robert I. Roundtree, "Client Co-Production in Knowledge-Intensive Business Services," California Management Review, 44/4 (Summer 2002): 100-128.
2. D.H. Maister, "Balancing the Professional Service Firm," Sloan Management Review, 24/1 (Fall 1982): 15-30.
3. Since this paper is partly an extension of earlier work by Bettencourt et al. [op. cit.], we have chosen to continue to focus on the category of KIBS firms. Some of the other literature we are building on, however, pertains to the narrower category of professional business services. Our assumption is that insights from this literature can also help inform studies of other types of KIBS firms.
4. The quote is taken from Burson-Marsteller's homepage: 〈www.bursonmarsteller.com/pages/about/vision〉.
5. See, for example, M. Alvesson, Knowledge Work and Knowledge-Intensive Firms (Oxford: Oxford University Press, 2004);
6. S. Newell, M. Robertson, H. Scarbrough, and J. Swan, Managing Knowledge Work (New York, NY: Palgrave, 2002);
7. I. Nonaka and N. Konno. "The Concept of 'Ba': Building a Foundation for Knowledge Creation," California Management Review, 40/3 (Spring 1998): 40-54.
8. J.G. March, "Exploration and Exploitation in Organizational Learning," Organization Science, 2 (1991): 71-87.
9. See A.B. Hargadon, "Firms As Knowledge Brokers: Lessons in Pursuing Continuous Innovation," California Management Review, 40/3 (Spring 1998): 209-227;
10. M. Sarvary, "Knowledge Management and Competition in the Consulting Industry," California Management Review, 41/2 (Winter 1999): 95-107.
11. Please see McKinsey & Company's web site, 〈www.mckinsey. com〉.
12. M. Hansen, N. Nohria, and T. Thierney, "What's Your Strategy for Managing Knowledge?" Harvard Business Review, 77/2 (March/April 1999): 106-116.
13. See, for example, M. Alvesson, "Organizations as Rhetoric: Knowledge-Intensive Firms and the Struggle with Ambiguity," Journal of Management Studies, 30/6 (November 1993): 997-1015;
14. Alvesson (2004), op. cit.;
15. S.M. Fosstenlokken, "Enhancing Intangible Resources in Professional Service Firms: A Comparative Study of How Competence Development Takes Place in Four Firms," unpublished doctoral dissertation, BI Norwegian School of Management, Oslo, in progress.
16. Sarvary, op. cit.
17. B.R. Løwendahl, "Global Strategies for Professional Service Firms," unpublished Ph.D. dissertation. University of Pennsylvania, 1992.
18. See, for example, B.R. Løwendahl, O. Revang, and S.M. Fosstenlokken, "Knowledge and Value Creation in Professional Service Firms: A Framework for Analysis," Human Relations, 54/7 (2001): 911-931;
19. S. M. Fosstenlokken, B.R. Løwendahl, and O. Revang, "Knowledge Development through Client Interaction: A Comparative Study," Organization Studies, 24/6 (2003): 859-879.
20. J. Piaget, The Mechanisms of Perception (London: Routledge & Kegan Paul, 1969).
21. Bettencourt et al., op. cit.
22. B. Lott and A. Lott, "Group Cohesiveness and Interpersonal Attraction: A Review of Relationships with Antecedent and Consequent Variables, " Psychological Bulletin, 4 (1965): 259-309;
23. M. Rokeach, The Nature of Human Values (New York, NY: The Free Press, 1973).
24. J. Whitney and R. Smith, "Effects of Group Cohesiveness on Attitude Polarization and the Acquisition of Knowledge in a Strategic Planning Context," Journal of Marketing Research, 20/2 (May 1983): 167-176.
25. K.A. Bantel and S.E. Jackson, "Top Management and Innovations in Banking: Does the Composition of the Top Team Make a Difference," Strategic Management Journal, 10 (Summer 1989): 107-124.
26. M. Lawson, "In Praise of Slack: Time Is the Essence," Academy of Management Executive, 15/3 (August 2001): 125-135;
27. J.G. March, "Exploration and Exploitation in Organizational Learning," Organizational Science, 2/1 (February 1991): 71-87;
28. I. Nonaka and H. Takeuchi, The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation (New York, NY: Oxford University Press, 1995);
29. P. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (New York, NY: Currency Doubleday, 1994).
30. T.M. Amabile, C.N. Hadley, and S.J. Kramer, "Creativity Under the Gun," Harvard Business Review, 80/8 (August 2002): 52-61.
31. Ibid.
32. M.E. Porter, The Competitive Advantage of Nations (New York, NY: Free Press, 1990).
33. Bettencourt et al., op. cit.
34. T. Skjølsvik, Ph.D. dissertation, in progress.
35. S. Fosstenlokken and B.R. Lowendahl, "Making Learning Processes Billable: The Ideal World of the Professional Service Firm?" paper presented at Strategic Management Society conference in Baltimore, USA, Fall 2003.
36. Skjølsvik, op. cit.
37. Fosstenløkken, op. cit.