Basics of quality improvement in health care

Mayo Clinic Proceedings

Volumn 82, Issue 6, 2007, Pages 735-739

  Varkey, Prathibha ^a   Reller, M Katherine ^b   Resar, Roger K ^c  

^a MAYO CLINIC   (United States)

^b Public Services   (United States)

^c Division of Pulmonary and Critical Care   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; PATIENT CARE; PATIENT SAFETY; REVIEW; TOTAL QUALITY MANAGEMENT;

EID: 34249951276     PISSN: 00256196     EISSN: None     Source Type: Journal    
DOI: 10.4065/82.6.735     Document Type: Review

References (33)

1. Committee on Quality Health Care in America, Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press; 2001.
2. Kohn LT, Corrigan, JM, Donaldson MS, eds. To Err is Human: Building a Safer Health System. Washington, DC: National Academy Press; 2000.
3. National Committee for Quality Assurance. The State of Heahh Care Quality: 2004. Available at www.ncqa.org/communications/SOMC/SOHC2004.pdf. Accessed April 26, 2007.
4. Shine KI. Health care quality and how to achieve it. Acad Med. 2002;77:91-99.
5. Hibbard JH, Stockard J, Tusler M. Does publicizing hospital performance stimulate quality improvement efforts? Health Aff (Millwood). 2003;22:84-94.
6. Agency for Healthcare Research and Quality, US Department of Health and Human Services. Your guide to choosing quality healthcare: a quick look at quality. Available at: www.ahrq.gov/consumer/qnt/qntqlook.htm. Accessed April 26, 2007.
7. Shewhart WA. Economic Control of Quality of Manufactured Product. New York, NY: D. Van Nostrand Co; 1931.
8. Deming EW. Out of Crisis. Cambridge, Mass: MIT Center for Advanced Engineering Study Publishing; 1982.
9. Donabedian A. The quality of care: how can it be assessed? 1988. Arch Pathol Lab Med. 1997;121:1145-1150.
10. The Leapfrog Group. The Leapfrog Group fact sheet. Available at: www.leapfroggroup.org/about_us/leapfrog-factsheet. Accessed April 26, 2007.
11. Berwick DM. Continuous improvement as an ideal in health care. N Engl J Med. 1989;320:53-56.
12. Berwick DM. Developing and testing changes in delivery of care. Ann Intern Med. 1998;128:651-656.
13. Langley GJ, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide. San Francisco, Calif: Jossey-Bass; 1996.
14. Varkey P, Cunningham J, Bisping S. Medication reconciliation in the outpatient setting. Jt Comm J Qual Patient Saf. 2007;33:286-292.
15. Chassin MR. Is health care ready for Six Sigma quality? Milbank Q. 1998;76:565-591.
16. Pexton C, Young D. Reducing surgical site infections through Six Sigma and change management. Patient Safety Qual Healthc [e-Newsletter]. 2004. Available at: www.psqh.com/julsep04/pextonyoung.html. Accessed April 26, 2007.
17. Young D. Pittsburgh hospitals band together to reduce medication errors. Am J Health Syst Pharm. 2002;59:1014,1016,1026.
18. Endsley S, Magill MK, Godfrey MM. Creating a lean practice. Fam Pract Manag. 2006;13:34-38.
19. McCarthy M. Can car manufacturing techniques reform health care? Lancet. 2006;367:290-291.
20. Park Nicollet: National Leader in Applying "Lean Production" to Healthcare [press release]. St Louis Park, Minn: Park Nicollett; March 23, 2005. Available at: www.parknicollet.com/Media/PDFs/leanProductionPR.pdf. Accessed April 26, 2007.
21. Venn-Treloar J. Nuchal translucency - screening without consent. BMJ. 1998;316:1027.
22. Casarett D, Karlawish JH, Sugarman J. Determining when quality improvement initiatives should be considered research: proposed criteria and potential implications. JAMA. 2000;283:2275-2280.
23. Cassell J, Young A. Why we should not seek individual informed consent for participation in health services research. J Med Ethics. 2002;28:313-317.
24. Choo V. Thin line between research and audit. Lancet. 1998;352:337-338.
25. Lynn J. When does quality improvement count as research? human subject protection and theories of knowledge. Qual Saf Health Care. 2004;13:67-70.
26. Lo B, Groman M. Oversight of quality improvement: focusing on benefits and risks. Arch Intern Med. 2003;163:1481-1486.
27. Bellin E, Dubler NN. The quality improvement-research divide and the need for external oversight. Am J Public Health. 2001;91:1512-1517.
28. Shojania KG, Grimshaw JM. Evidence-based quality improvement: the state of the science. Health Aff (Millwood). 2005;24:138-150.
29. Speroff T, O'Connor GT. Study designs for PDSA quality improvement research. Qual Manag Health Care. 2004;13:17-32.
30. Rosenthal, MB, Frank, RG, Li Z, Epstein AM. Early experience with pay-for-performance: from concept to practice. JAMA. 2005;294:1788-1793.
31. Joint Commission Online. Available at: www.jointcommission.org/. Accessed April 26, 2007.
32. American Board of Internal Medicine. Available at: www.abim.org/moc/ sempbpi-shtm. Accessed April 26, 2007.
33. Accreditation Council for Graduate Medical Education Outcome Project. Available at: www.acgme.org/outcome/comp/compFull.asp#3. Accessed April 26, 2007.