Building the civilized workplace

McKinsey Quarterly

Volumn , Issue 2, 2007, Pages 31-39

  Sutton, Robert ^a,b  

^a STANFORD UNIVERSITY   (United States)

^b UNIVERSITY OF POTSDAM   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34249329624     PISSN: 00475394     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

1. Loraleigh Keashly and Karen Jagatic, The Nature, Extent, and Impact of Emotional Abuse in the Workplace: Results of a Statewide Survey, Academy of Management conference, Toronto, August 8, 2000.
2. Laura Sofield and Susan W. Salmond, "Workplace violence: A focus on verbal abuse and intent to leave the organization," Orthopaedic Nursing, July-August 1003, Volume 11, Number 4, pp. 174-83.
3. From an interview with Harvey Hornstein, author of Brutal Bosses and Their Prey, New York: Riverhead Press, 1996.
4. Bennett J. Tepper, "Consequences of abusive supervision," Academy of Management Journal, June 2000, Volume 43, Number 2, pp. 178-90.
5. Andrew G. Miner, Theresa M. Glomb, and Charles Hulin, "Experience sampling mood and its correlates at work: Diary studies in work psychology," Journal of Occupational and Organizational Psychology, June 2.005, Volume 78, Number 2, pp. 171-93.
6. Robert J. Sutton, "Not worth the trouble," in "Breakthrough ideas for 2004: The HBR list," Harvard Business Review, February 1004, Volume 82, Number 2, pp. 19-20.
7. Edward Wong, "A stinging office memo boomerangs; chief executive is criticized after upbraiding workers by e-mail," New York Times, April 5, 1001.
8. "Barclays: Anything but stodgy," BusinessWeek, April 10, 2006.
9. Shirleen Holt, "Giving the goodies: Many employers see advantages in maintaining workplace perks," Seattle Times, March 23, 2003.
10. Allan Cohen, James Watkinson, and Jenny Boone, "Southwest Airlines CEO grounded in real world," SearchCIO.com, March 28, 2005.
11. Karl Weick, The Social Psychology of Organizing, New York: McGraw-Hill, 1979.
12. Elaine Hatfield, John T. Cacioppo, and Richard L. Rapson, Emotional Contagion, Cambridge, England: Cambridge University Press, 1994.
13. Benedict Carey, "Fear in the workplace: The bullying boss," New York Times, June 22, 2004.