Workload and Patient Safety Among Critical Care Nurses

Critical Care Nursing Clinics of North America

Volumn 19, Issue 2, 2007, Pages 121-129

  Carayon, Pascale ^a   Alvarado, Carla J ^a  

^a University of Wisconsin Madison   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BIOMECHANICS; BURNOUT; COGNITION; EMOTION; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICE; HUMAN; INTENSIVE CARE; INTENSIVE CARE UNIT; JOB SATISFACTION; MENTAL HEALTH; NURSE ATTITUDE; NURSING RESEARCH; NURSING STAFF; OCCUPATIONAL HEALTH; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT; PSYCHOLOGICAL ASPECT; QUALITY OF LIFE; REVIEW; RISK ASSESSMENT; RISK FACTOR; SAFETY; STATISTICS; SYSTEM ANALYSIS; TIME; WORKLOAD;

ATTITUDE OF HEALTH PERSONNEL; BURNOUT, PROFESSIONAL; COGNITION; CRITICAL CARE; EMOTIONS; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; INTENSIVE CARE UNITS; JOB SATISFACTION; LIFTING; MENTAL HEALTH; NURSE'S ROLE; NURSING RESEARCH; NURSING STAFF, HOSPITAL; OCCUPATIONAL HEALTH; PERSONNEL TURNOVER; QUALITY OF LIFE; RISK ASSESSMENT; RISK FACTORS; SAFETY MANAGEMENT; SYSTEMS ANALYSIS; TIME FACTORS; WORKLOAD;

EID: 34248598662     PISSN: 08995885     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ccell.2007.02.001     Document Type: Review

References (56)

1. Carayon P., and Gurses A. Nursing workload and patient safety in intensive care units: a human factors engineering evaluation of the literature. Intensive Crit Care Nurs 21 (2005) 284-301
2. Oates P.R., and Oates R.K. Stress and work relationships in the neonatal intensive care unit: are they worse than in the wards. J Paediatr Child Health 32 (1996) 57-59
3. Malacrida R., Bomio D., Matathia R., et al. Computer-aided self-observation psychological stressors in an ICU. Int J Clin Monit Comput 8 (1991) 201-205
4. Clifford C. Patients, relatives and nurses in a technological environment. Intensive Care Nurs 2 (1986) 67-72
5. Crickmore R. A review of stress in the intensive care unit. Intensive Care Nurs 3 (1987) 19-27
6. Oates R.K., and Oates P. Stress and mental health in neonatal intensive care units. Arch Dis Child 72 (1995) F107-F110
7. Beckmann U., Baldwin I., Durie M., et al. Problems associated with nursing staff shortage: an analysis of the first 3600 incident reports submitted to the Australian Incident Monitoring Study (AIMS-ICU). Anaesth Intensive Care 26 (1998) 396-400
8. Miranda D.R., De Rijk A., and Schaufeli W. Simplified therapeutic intervention scoring system: the TISS-28 items-results from a multicenter study. Crit Care Med 24 1 (1996) 64-73
9. Miranda D.R. Quantitating caregiver work load in the ICU: the therapeutic intervention scoring system. Respir Care 44 1 (1999) 70-72
10. Miranda D.R. Nine equivalents of nursing manpower use score (NEMS). Intensive Care Med 23 7 (1997) 760-765
11. Miranda R., Nap R., De Rijk A., et al. Nursing activities score. Crit Care Med 31 2 (2003) 374-382
12. Yamase H. Development of a comprehensive scoring system to measure multifaceted nursing workloads in ICU. Nurs Health Sci 5 4 (2003) 299-308
13. Spence K., Tarnow-Mordi W., Duncan G., et al. Measuring nursing workload in neonatal intensive care. J Nurs Manag 14 3 (2006) 227-234
14. Ebright P.R., Patterson E.S., Chalko B.A., et al. Understanding the complexity of registered nurse work in acute care settings. J Nurs Adm 33 12 (2003) 630-638
15. Engels J.A., van der Gulden J.W.J., Senden T.F., et al. Work related risk factors for musculoskeletal complaints in the nursing profesion: results of a questionnaire survey. Occup Environ Med 53 9 (1996) 636-641
16. Helmlinger C. A growing physical workload threatens nurses' health. Am J Nurs 97 4 (1997) 64-66
17. Brilli R.J., Spevetz A., Branson R.D., et al. Critical care delivery in the intensive care unit: defining clinical roles and the best practice model. Crit Care Med 29 10 (2001) 2007-2019
18. Trinkoff A.M., Storr C.L., and Lipscomb J.A. Physically demanding work and inadequate sleep, pain medication use, and absenteeism in registered nurses. J Occup Environ Med 43 4 (2001) 355-363
19. Erlen J.A., and Sereika S.M. Critical care nurses, ethical decision-making and stress. J Adv Nurs 26 (1997) 953-961
20. Potter P., Wolf L., Boxerman S., et al. Understanding the cognitive work of nursing in the acute care environment. J Nurs Adm 35 7-8 (2005) 327-335
21. Chisholm C.D., Dornfeld A.M., Nelson D.R., et al. Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Ann Emerg Med 38 2 (2001) 146-151
22. Cook R.I., and Woods D.D. Operating at the sharp end: the complexity of human error. In: Bogner M.S. (Ed). Human error in medicine (1994), Lawrence Erlbaum, Hillsdale (NJ) 255-310
23. De Rijk A.E., Le Blanc P.M., Schaufeli W.B., et al. Active coping and need for control as moderators of the job demand-control model: effects on burnout. Journal of Occupational and Organizational Psychology 71 (1998) 1-18
24. Aragon D. Evaluation of nursing work effort and perceptions about blood glucose testing in tight glycemic control. Am J Crit Care 15 i4 (2006) 370-378
25. Gross A.G. End-of-life care obstacles and facilitators in the critical care units of a community hospital. Journal of Hospice and Palliative Nursing 8 2 (2006) 92-102
26. Gurses A. Performance obstacles and facilitators, workload, quality of working life, and quality and safety of care among intensive care nurses (2005), Department of Industrial and Systems Engineering, University of Wisconsin-Madison, Madison (WI)
27. Hupcey J.E. Looking out for the patient and ourselves-the process of family integration into the ICU. J Clin Nurs 8 (1999) 253-262
28. May D.D., and Grubbs L.M. The extent, nature, and precipitating factors of nurse assault among three groups of registered nurses in a regional medical center. J Emerg Nurs 28 (2002) 11-17
29. Frankenhaeuser M., and Gardell B. Underload and overload in working life. A multidisciplinary approach. J Human Stress 2 (1976) 35-46
30. Scott L.D., Rogers A.E., Hwang W.-T., et al. Effects of critical care nurses' work hours on vigilance and patients' safety. Am J Crit Care 15 1 (2006) 30-37
31. Schaufeli W.B., Keijsers G.J., and Miranda D.R. Burnout, technology use, and ICU-performance. In: Sauter S.L., and Murphy L.R. (Eds). Organizational risk factors for job stress (1995), APA Books, Washington, DC 259-271
32. Caplan R.D., Cobb S., French J.R.P., et al. Job demands and worker health (1975), US Government Printing Office, Washington, DC
33. Geliebter A., Gluck M.E., Tanowitz M., et al. Work-shift period and weight change. Nutrition 16 (2000) 27-29
34. Berwick D., Calkins D., McCannon C., et al. The 100 000 lives campaign setting a goal and a deadline for improving health care quality. J Am Med Assoc 295 3 (2006) 324-327
35. Cohen M.M., O'Brien-Pallas L.L., Copplestone C., et al. Nursing workload associated with adverse events in the postanesthesia care unit. Anesthesiology 91 (1999) 1882-1890
36. Carayon P., and Smith M.J. Work organization and ergonomics. Appl Ergon 31 (2000) 649-662
37. Smith M.J., and Carayon-Sainfort P. A balance theory of job design for stress reduction. Int J Ind Ergon 4 (1989) 67-79
38. Carayon P., Alvarado C.J., and Hundt A.S. Work system design in healthcare. In: Carayon P. (Ed). Handbook of human factors and ergonomics in healthcare and patient safety (2007), Lawrence Erlbaum Associates, Mahwah (NJ) 61-78
39. LeBlanc P.M., Jonge J., De Rijk A.E., et al. Well-being of intensive care nurses (WEBIC): a job analytic approach. J Adv Nurs 36 3 (2001) 460-470
40. Evans S.A., and Carlson R. Nurse-physician collaboration: solving the nursing shortage crisis. J Am Coll Cardiol 20 7 (1992) 1669-1673
41. Laschinger H.K.S., and Finegan J. Empowering nurses for work engagement and health in hospital settings. J Nurs Adm 35 10 (2005) 439-449
42. Kanter R.M. Men and women of the corporation (1977), Basic Books, New York
43. Carayon P., Smith M.J., and Haims M.C. Work organization, job stress, and work -related musculoskeletal disorders. Hum Factors 41 4 (1999) 644-663
44. Tummers G.E.R., Van Merode G.G., and Landeweerd J.A. The diversity of work differences, similarities, and relationships concerning characteristics of the organization, the work and psychological reactions in intensive care and non-intensive care nursing. Int J Nurs Stud 39 (2002) 841-855
45. Bakker A.B., Le Blanc P., and Schaufeli W.B. Burnout contagion among intensive care nurses. J Adv Nurs 51 3 (2005) 276-287
46. Fochsen G., Josephson M., Hagberg M., et al. Predictors of leaving nurse care: a longitudinal study among Swedish nursing personnel. Occup Environ Med 63 (2006) 198-201
47. Nelson A., Matz M., Chen F., et al. Development and evaluation of a multifaceted ergonomics program to prevent injuries associated with patient handling tasks. Int J Nurs Stud 43 6 (2006) 717-733
48. Bracco D., Favre J.-B., Bissonnette B., et al. Human errors in a multidisciplinary intensive care unit: a 1-year prospective study. Intensive Care Med 27 1 (2000) 137-145
49. Rothschild J.M., Landrigan C.P., Cronin J.W., et al. The critical care safety study: the incidence and nature of adverse events and serious medical errors in intensive care. Crit Care Med 33 (2005) 1694-1700
50. Cullen D.J., Sweitzer B.J., Bates D.W., et al. Preventable adverse drug events in hospitalized patients: a comparative study of intensive care and general care units. Crit Care Med 25 8 (1997) 1289-1297
51. Giraud T., Dhainaut J.F., Vaxelaire J.F., et al. Iatrogenic complications in adult intensive care units: a prospective two-center study. Crit Care Med 21 1 (1993) 40-51
52. Tissot E., Cornette C., Demoly P., et al. Medication errors at the administration stage in an intensive care unit. Intensive Care Med 25 (1999) 353-359
53. Carayon P., Hundt A.S., Karsh B.T., et al. Work system design for patient safety: the SEIPS model. Qual Saf Health Care 15 Suppl I (2006) i50-i58
54. Organization of Work - Measurement Toos for Research and Practice. Available at: www.cdc.gov/niosh/topics/workorg/tools/search.html. Accessed April 2, 2007.
55. Hurrell Jr. J.J., and McLaney M.A. Exposure to job stress-a new psychometric instrument. Scand J Work Environ Health 14 Suppl 1 (1988) 27-28
56. Sluiter J.K., Bos A.P., Tol D., et al. Is staff well-being and communication enhanced by multidisciplinary work shift evaluations?. Intensive Care Med 31 10 (2005) 1409-1414