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Volumn 5, Issue 3, 2005, Pages 289-293

Consumption and service interactions

Author keywords

[No Author keywords available]

Indexed keywords


EID: 34247672864     PISSN: 14695405     EISSN: 17412900     Source Type: Journal    
DOI: 10.1177/1469540505056791     Document Type: Editorial
Times cited : (3)

References (19)
  • 3
    • 0002647476 scopus 로고
    • The Sociology of Consumption
    • D. Miller ed, London: Routledge
    • Campbell, C. (1995) 'The Sociology of Consumption', in D. Miller (ed. ) Acknowledging Consumption, pp. 96-126. London: Routledge.
    • (1995) Acknowledging Consumption , pp. 96-126
    • Campbell, C.1
  • 4
    • 11244339917 scopus 로고    scopus 로고
    • Measuring Service Quality -A Review and Critique of Research Using SERVQUAL
    • Coulthard, L. (2004) 'Measuring Service Quality -A Review and Critique of Research Using SERVQUAL', International Journal of Marketing Research 46(4): 479-97.
    • (2004) International Journal of Marketing Research , vol.46 , Issue.4 , pp. 479-497
    • Coulthard, L.1
  • 7
    • 0004261338 scopus 로고
    • Berkeley: University of California Press
    • Hochschild, A. (1983) The Managed Heart. Berkeley: University of California Press.
    • (1983) The Managed Heart
    • Hochschild, A.1
  • 9
    • 2942659646 scopus 로고    scopus 로고
    • When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty
    • Korczynski, M. and Ott, U. F. (2004) 'When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty', Journal of Management Studies 41(4): 575-99.
    • (2004) Journal of Management Studies , vol.41 , Issue.4 , pp. 575-599
    • Korczynski, M.1    Ott, U.F.2
  • 11
    • 0141655929 scopus 로고    scopus 로고
    • Introduction
    • D. Miller ed, London: Routledge
    • Miller, D. (2001) 'Introduction', in D. Miller (ed. ) Consumption, vol. 3, pp. 1-6. London: Routledge.
    • (2001) Consumption , vol.3 , pp. 1-6
    • Miller, D.1
  • 12
    • 0007036141 scopus 로고    scopus 로고
    • The Importance of Being Aesthetic
    • A. Sturdy, I. Grugulis and H. Willmott eds, Basingstoke: Macmillan/Palgrave
    • Nickson, D. , Warhurst, C. , Witz, A. and Cullen, A. (2001) 'The Importance of Being Aesthetic', in A. Sturdy, I. Grugulis and H. Willmott (eds) Customer Service, pp. 170-90. Basingstoke: Macmillan/Palgrave,.
    • (2001) Customer Service , pp. 170-190
    • Nickson, D.1    Warhurst, C.2    Witz, A.3    Cullen, A.4
  • 13
    • 0001312089 scopus 로고
    • SERVQUAL: A Multi-item Scale for Measuring Customer Perception of Service Quality
    • Parasuraman, A. , Zeithaml, V. and Berry, L. (1988) 'SERVQUAL: A Multi-item Scale for Measuring Customer Perception of Service Quality', Journal of Retailing 64(1): 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 14
    • 28244447710 scopus 로고    scopus 로고
    • Branded Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail
    • Pettinger, L. (2004) 'Branded Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail', Consumption, Markets and Culture 7(2): 165-84.
    • (2004) Consumption, Markets and Culture , vol.7 , Issue.2 , pp. 165-184
    • Pettinger, L.1
  • 17
    • 61049182021 scopus 로고    scopus 로고
    • Unpacking the Holiday Presence: A Comparative Ethnography of Two Gift Stores
    • D. Miller ed, London: Routledge
    • Sherry, J. and McGrath, M. (2001) 'Unpacking the Holiday Presence: A Comparative Ethnography of Two Gift Stores', in D. Miller (ed. ) Consumption, vol. 3, pp. 136-76. London: Routledge.
    • (2001) Consumption , vol.3 , pp. 136-176
    • Sherry, J.1    McGrath, M.2
  • 18
    • 80054445425 scopus 로고    scopus 로고
    • Smith, A. (1776[1910]) The Wealth of Nations. London: J. M. Dent.
    • Smith, A. (1776[1910]) The Wealth of Nations. London: J. M. Dent.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.