The futute of the web

MIT Sloan Management Review

Volumn 48, Issue 3, 2007, Pages

  Mangelsdorf, Martha E ^e   Laseter, Timothy M ^a   Rabinovich, Elliot ^b   Boyer, Kenneth K ^c   Rungtusanatham, M Johnny ^d  

^a UNIVERSITY OF VIRGINIA   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

^c MICHIGAN STATE UNIVERSITY   (United States)

^d UNIVERSITY OF MINNESOTA   (United States)

^e NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34247469413     PISSN: 15329194     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (14)

1. U.S. Census Bureau, "Quarterly Retail E-Commerce Sales 1st Quarter 2006" (Washington, D.C.: Government Printing Office, May 18, 2006);
2. and U.S. Census Bureau, "Quarterly Retail E-Commerce Sales 3rd Quarter 2006" (Washington, D.C.: Government Printing Office, November 17, 2006).
3. U.S. Census Bureau, "Statistical Abstract of the United States: 2007" (Washington, D.C.: Government Printing Office, 2006): 656.
4. M.Wagner, "The Well-Traveled Package: Returns: The Many Roads to There and Back," October 2004, www.InternetRetailer.com.
5. D.A. Mollenkopf, E. Rabinovich, T.M. Laseter and K.K. Boyer, "Managing Internet Product Returns: A Focus on Effective Service Operations," Decision Sciences 38, no. 2, in press.
6. T.M. Laseter and E. Rabinovich, "Wagging the Long Tail: Evidence from Online Returns," working paper, Darden Graduate School of Business, University of Virginia, Charlottesville, Virginia, 2006.
7. E. Brynjolfsson, Y. Hu and M.D. Smith, "From Niches to Riches: Anatomy of the Long Tail," MIT Sloan Management Review 47, no. 4 (summer 2006): 67-71.
8. T.M. Laseter, P.W. Houston, J.L. Wright and J.Y. Park, "Amazon Your Industry: Extracting Value from the Value Chain," strategy+business 18 (2000): 94-105.
9. K.K. Boyer, M.T. Frohlich and G.T.M. Huit, "Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile Into Customers' Homes" (New York: AMACOM, 2004).
10. E. Rabinovich, "Why Do Internet Sellers Incorporate Logistics Service Providers in Their Supply Chains? The Role of Transaction Costs and Network Strength," California Management Review, in press.
11. M. Rungtusanatham, E. Rabinovich and T.M. Laseter, "Internet Retailer Margins and Physical Distribution Service: Customer Expectations, Customer Experiences and Supplier Performance" (presentation at the 2006 Decision Sciences Institute Annual Meeting, San Antonio, Texas, November 18-21, 2006).
12. J.P. Bailey and E. Rabinovich, "Internet Book Retailing and Supply Chain Management: An Analytic Study of Inventory Location Speculation and Postponement," Transportation Research Part E: Logistics and Transportation Review 41, no. 3 (2005): http://papers.ssrn.com/sol3/papers.cfm?abstract_id= 948801]: 159-177.
13. A. Raman, N. DeHoratius and Z.Ton, "Execution:The Missing Link in Retail Operations," California Management Review 43, no. 3 (spring 2001): 136-152.
14. T.M. Laseter, E. Rabinovich and A. Huang, "The Hidden Costs of Clicks," strategy+business 42 (2006): 26-30.