Workplace and employment characteristics of Citizens' Advice Bureau (CAB) clients

Employee Relations

Volumn 29, Issue 3, 2007, Pages 262-279

  Abbott, Brian ^a  

^a KINGSTON UNIVERSITY   (United Kingdom)

Author keywords

Charities; Employee behaviour; Employee relations; Industrial relations

Indexed keywords

EID: 34247329807     PISSN: 01425455     EISSN: None     Source Type: Journal    
DOI: 10.1108/01425450710741748     Document Type: Article

References (59)

1. Abbott, B. (1998), "The new shop stewards - the Citizens' Advice Bureaux?", Employee Relations, Vol. 20 No. 6, pp. 610-27.
2. Abbott, B. (2004), "Worker representation through the Citizens' Advice Bureaux", in Healy, G., Heery, E., Taylor, P. and Brown, W. (Eds), The Future of Worker Representation, Palgrave Macmillan, Basingstoke, pp. 245-63.
3. Abbott, B. (2006), "Determining the significance of the Citizens' Advice Bureau as an industrial relations actor", Employee Relations, Vol. 28 No. 5, pp. 435-48.
4. Advisory, Conciliation and Arbitration Service (2001), Annual Report, 2000-01, ACAS, London.
5. Bacon, N. (1999), "Union derecognition and the new human relations: a steel industry case study", Work, Employment and Society, Vol. 13 No. 1, pp. 1-17.
6. Begum, N. (2004), "Employment by occupation and industry", Labour Market Trends, Vol. 112 No. 6, pp. 227-34.
7. Bellemare, G. (2000), "End users: actors in the industrial relations system?", British Journal of Industrial Relations, Vol. 38 No. 3, pp. 383-405.
8. Blyton, P. and Turnbull, P. (2004), The Dynamics of Employee Relations, Palgrave Macmillan, Basingstoke.
9. Brook, K. (2002), Trade Union Membership: An Analysis of Data from the Autumn 2001 Labour Force Survey, DTI, London, pp. 343-53.
10. Butler, P. (2005), "Non-union employee representation: explaining the efficacy of the voice process", Employee Relations, Vol. 27 No. 3, pp. 272-88.
11. Cully, M., Woodland, S., O'Reilly, A. and Dix, G. (1999), Britain at Work, Routledge, London.
12. Department for Education and Skills (2002), Developing Workforce Skills: Piloting a New Approach, HM Treasury, London, April.
13. Dickens, L. and Hall, M. (2003), "Labour law and industrial relations: a new settlement?", in Edwards, P. (Ed.), Industrial Relations Theory and Practice, Blackwell, Oxford, pp. 124-56.
14. Dickson, T., McLachlan, H.V., Prior, P. and Swales, K. (1988), "Big blue and the unions: IBM, individualism and trade union strategy", Work, Employment and Society, Vol. 2 No. 4, pp. 506-20.
15. DTI (2001), Resolution: Improving Dispute Resolution in Britain, Department of Trade and Industry, London.
16. DTI (2002a), Findings from the 1998 Survey of Employment Tribunal Applications (Survey of Applicants and Employers), Employment Relations Research Series 13, Department of Trade and Industry, London.
17. DTI (2002b), Moving Forward: The Report of the Employment Tribunal System Taskforce, Department of Trade and Industry, London.
18. Dundon, T., Wilkinson, A., Marchington, M. and Ackers, A. (2005), "The management of voice in non-union organizations: managers' perspectives", Employee Relations, Vol. 27 No. 3, pp. 307-19.
19. Earnshaw, J., Goodman, J., Harrison, R. and Marchington, M. (1998), "Industrial tribunals, workplace disciplinary procedures and employment practice", Employment Relations Research, Series 2, DTI, London.
20. Employment Gazette (1994), The 1992 Survey of Industrial Tribunal Applications, Employment Department, London, pp. 21-8.
21. Faichnie, C. (2000), Easier Said than Done, Enforcing Rights at Work, Greater Manchester Low Pay Unit, Manchester.
22. Freeman, R.B. (1995), "The future of unions in decentralized collective bargaining systems: US and UK unionism in an era of crisis", British Journal of Industrial Relations, Vol. 33 No. 4, pp. 519-36.
23. Freeman, R.B. and Rogers, J. (1999), What Workers Want, ILR Press/Cornell University Press, Ithaca, NY.
24. Gallie, D. (1996), Changing Forms of Employment: Organisations, Skills and Gender, Routledge, London.
25. Gollan, P. (2002), "So what's the news? Management strategies towards non-union employee representation at News International", Industrial Relations Journal, Vol. 33 No. 4, pp. 316-31.
26. Guest, D. and Conway, N. (1999), "Peering into the black hole: the downside of the new employment relations in the UK", British Journal of Industrial Relations, Vol. 37 No. 3, pp. 367-89.
27. Goodridge, C. (1994), "In work - out of pocket", Occasional Paper 5, National Association of Citizens' Advice Bureaux, London.
28. Harcourt, M., Wood, G. and Harcourt, S. (2004), "Do unions affect employer compliance with the law? New Zealand evidence for age discrimination", British Journal of Industrial Relations, Vol. 42 No. 3, pp. 527-41.
29. Hartley, J.F. (1992), "Joining a trade union", in Hartley, J.F. and Stephenson, G.M. (Eds), Employment Relations, Blackwell, Oxford, pp. 163-83.
30. Heery, E. (2000), "Trade unions and the management of reward", in White, G. and Drucker, J. (Eds), Reward Management: A Critical Text, Routledge, London, pp. 54-83.
31. Hepple, B. (1987), Industrial Tribunals, Justice, London.
32. Hicks, S. and Palmer, T. (2004), "Trade union membership: estimates from the Autumn 2003 labour force survey", Labour Market Trends, Vol. 112 No. 3, pp. 99-101.
33. Hyman, R. (1975), Industrial Relations: A Marxist Introduction, Macmillan, Basingstoke.
34. Kelly, J. (1998), Rethinking Industrial Relations, Mobilisation, Collectivism and Long Waves, Routledge, London.
35. Kersley, B., Alpin, C., Forth, J., Bryson, A., Bewley, H., Dix, G. and Oxenbridge, S. (2006), Inside the Workplace: Findings from the 2004 Employment Relations Survey, Routledge, London.
36. Kessler, S. and Bayliss, F. (1995), Contemporary British Industrial Relations, Macmillan, Basingstoke.
37. Knight, K.G. and Latreille, P.L. (2000), "Discipline, dismissals and complaints to employment tribunals", British Journal of Industrial Relations, Vol. 38 No. 4, pp. 533-55.
38. McOrmond, T. (2004), "Changes in working trends over the past decade", Labour Market Trends, Vol. 112 No. 1, pp. 25-35.
39. Meager, N., Tyers, C., Perryman, S., Rick, J. and Willison, R. (2002), Awareness, Knowledge and Exercise of Individual Employment Rights, Employment Relations Research, Series 15, Department of Trade and Industry, London.
40. NACAB (1999a), Annual Report, 1998-99, National Association of Citizens' Advice Bureaux, London.
41. NACAB (1999b), Trends and Statistics in Citizens' Advice Bureaux, 1997-98, National Association of Citizens' Advice Bureaux, London.
42. NACAB (2003), Annual Report, 2002-03, National Association of Citizens' Advice Bureaux, London.
43. NACAB (2004), Annual Report, 2003-04, National Association of Citizens' Advice Bureaux, London.
44. NACAB (2005), NACAB Annual Report, 2004-05, National Association of Citizens' Advice Bureaux, London.
45. Nichol, C. and Bird, D. (1999), "Patterns of pay: results of the 1999 new earnings survey", Labour Market Trends, Vol. 107 No. 12, pp. 641-52.
46. Osterman, P., Kochan, T.A., Locke, R. and Piore, M.J. (2001), Working in America, a Blueprint for the New Labour Movement, The MIT Press, Cambridge, MA.
47. Rainnie, A. (1989), Industrial Relations in Small Firms: Small Isn't Beautiful, Routledge, London.
48. Sisson, K. (1993), "In search of HRM", British Journal of Industrial Relations, Vol. 31 No. 2, pp. 201-10.
49. Sneade, A. (2001), "Trade union membership 1999-2000: an analysis of data from the certification officer and the labour force survey", Labour Market Trends, Vol. 109 No. 9, pp. 433-56.
50. Terry, M. (1999), "Systems of collective employee representation in non-union firms in the UK", Industrial Relations Journal, Vol. 30 No. 1, pp. 16-30.
51. Towers, B. (1997), The Representation Gap, Change and Reform in the British American Workplace, Oxford University Press, Oxford.
52. Twomey, B. (2001), "Labour market participation of ethnic groups", Labour Market Trends, Vol. 109, pp. 29-41.
53. Upchurch, M., Danford, A. and Richardson, M. (2002), "Research note: profiles of union workplace representatives: evidence from three unions in south-west England", Industrial Relations Journal, Vol. 33 No. 2, pp. 127-40.
54. Waddington, J. and Kerr, A. (1999), "Trying to stem the flow: union membership turnover in the public sector", Industrial Relations Journal, Vol. 30 No. 33, pp. 184-96.
55. Waddington, J. and Whitston, C. (1997), "Why do people join unions in a period of membership decline?", British Journal of Industrial Relations, Vol. 35 No. 4, pp. 515-46.
56. Williams, S. (1997), "The nature of some recent trade union modernisation policies in the UK", British Journal of Industrial Relations, Vol. 34 No. 4, pp. 495-514.
57. Abbott, B. (1993), "Small firms and trade unions in services in the 1990s", Industrial Relations Journal, Vol. 24 No. 4, pp. 308-17.
58. Clark, J. and Winchester, D. (1994), "Management and trade unions", in Sisson, K. (Ed.), Personnel Management: A Comprehensive Guide to Theory and Practice in Britain, Blackwell, Oxford, pp. 694-723.
59. Sisson, K. (1994), "Personnel management: paradigms, practice and prospects", in Sisson, K. (Ed.), Personnel Management: A Comprehensive Guide to Theory and Practice in Britain, Blackwell, Oxford, pp. 3-52.