Emotional labour in action: Navigating multiple involvements in the beauty salon

Sociology

Volumn 41, Issue 4, 2007, Pages 645-662

  Toerien, Merran ^a   Kitzinger, Celia ^a  

^a UNIVERSITY OF YORK   (United Kingdom)

Author keywords

Beauty therapy; Conversation analysis; Emotional labour; Feminist sociology

Indexed keywords

EID: 34147161705     PISSN: 00380385     EISSN: None     Source Type: Journal    
DOI: 10.1177/0038038507078918     Document Type: Review

References (45)

1. Black, P. (2004) The Beauty Industry: Gender, Culture, Pleasure London: Routledge.
2. Bolton, S.C. and C. Boyd (2003) ' Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart ', Work, Employment and Society 17 (2). 289 - 308.
3. Calhoun, C.C. (1992) 'Emotional Work', in E.B. Cole and S. Coultrap-McQuin (eds) Explorations in Feminist Ethics: Theory and Practice, pp. 117 - 22. Indianapolis: Indiana University Press.
4. Clayman, S.E. and J. Heritage (2002) ' Questioning Presidents: Journalistic Deference and Adversarialness in the Press Conferences of Eisenhower and Reagan', Journal of Communication 52 (4). 749 - 75.
5. Drew, P. (1990) 'Strategies in the Contest Between Lawyers and Witnesses in Court Examinations', in J.N. Levi and A. Graffam Walker (eds) Language in the Judicial Process, pp. 39 - 64. New York: Plenum Press.
6. Drew, P. and J. Heritage (1992) ' Analyzing Talk at Work: An Introduction ', in P. Drew and J. Heritage (eds) Talk at Work: Interaction in Institutional Settings, pp. 3 - 65. Cambridge: Cambridge University Press.
7. Erickson, F. (1992) 'They Know all the Lines: Rhythmic Organization and Contextualization in a Conversational Listing Routine', in P. Auer and A. di Luzio (eds) The Contextualization of Language, pp. 365 - 97. Amsterdam: John Benjamins.
8. Fineman, S. (1996) 'Emotion and Organizing', in S.R. Clegg, C. Hardy and W.R. Nord (eds) Handbook of Organization Studies, pp. 543 - 64. London: Sage.
9. Frith, H. and C. Kitzinger (1998) '" Emotion Work" as a Participant Resource: A Feminist Analysis of Young Women's Talk-in-interaction ', Sociology 32 (2). 299 - 320.
10. Gimlin, D. (1996) ' Pamela's Place: Power and Negotiation in the Hair Salon', Gender & Society 10 (5). 505 - 26.
11. Goodwin, C. and M.H. Goodwin (1992) 'Context, Activity and Participation', in P. Auer and A. di Luzio (eds) The Contextualization of Language, pp. 77 - 99. Amsterdam: John Benjamins.
12. Heath, C. (1984) ' Participation in the Medical Consultation: The Co-ordination of Verbal and Nonverbal Behaviour between the Doctor and Patient', Sociology of Health & Illness 6 (3). 311 - 38.
13. Heath, C. and J. Hindmarsh (2002) ' Analysing Interaction: Video, Ethnography and Situated Conduct ', in T. May (ed.) Qualitative Research in Practice, pp. 99 - 121. London: Sage.
14. Heritage, J. (1997) 'Conversation Analysis and Institutional Talk', in D. Silverman (ed.) Qualitative Research: Theory, Method and Practice, pp. 161 - 82. London: Sage.
15. Heritage, J. and J.M. Atkinson (1984) 'Introduction', in J.M. Atkinson and J. Heritage (eds) Structures of Social Action: Studies in Conversation Analysis, pp. ix - xvi. Cambridge: Cambridge University Press.
16. Heritage, J. and D.W. Maynard (eds) (2006) Communication in Medical Care: Interaction between Primary Care Physicians and Patients. Cambridge: Cambridge University Press.
17. Hochschild, A. (1983) The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.
18. James, N. (1989) ' Emotional Labour: Skill and Work in the Social Regulation of Feelings', Sociological Review 37: 15 - 47.
19. Kitzinger, C. (2000) ' Doing Feminist Conversation Analysis', Feminism & Psychology 10 (2). 163 - 93.
20. Kitzinger, C. and E. Peel (2005) ' The De-Gaying and Re-Gaying of AIDS: Contested Homophobias in Lesbian and Gay Awareness Training ', Discourse & Society 16 (2). 173 - 97.
21. Korczynski, M. (2003) ' Communities of Coping: Collective Emotional Labour in Service Work', Organization 10 (1). 55 - 79.
22. Land, V. and C. Kitzinger (2005) ' Speaking as a Lesbian: Correcting the Heterosexist Presumption', Research on Language and Social Interaction 38 (4). 371 - 416.
23. LeBaron, C.D. and S.E. Jones (2002) ' Closing up Closings: Showing the Relevance of the Social and Material Surround to the Completion of Interaction', Journal of Communication 52 (3). 542 - 65.
24. McHoul, A. and M. Rapley (2000) 'Still on Holidays Hank? - "Doing Business" by "Having a Chat" ', M/C: A Journal of Media and Culture 3 (4). URL (consulted August 2006). http://journal.media-culture.org.au/ 0008/holidays.php
25. Mirchandani, K. (2003) ' Challenging Racial Silences in Studies of Emotion Work: Contributions from Anti-racist Feminist Theory', Organization Studies 24 (5). 721 - 42.
26. Pomerantz, A. (1984) 'Agreeing and Disagreeing with Assessments: Some Features of Preferred/Dispreferred Turn Shapes', in. J.M. Atkinson and J. Heritage (eds) Structures of Social Action: Studies in Conversation Analysis, pp. 57 - 101. Cambridge: Cambridge University Press.
27. Sacks, H. (1995) Lectures on Conversation. Oxford: Blackwell.
28. Sacks, H., E.A. Schegloff and G. Jefferson (1974) ' A Simplest Systematics of Turn-Taking for Conversation', Language 50 (4). 696 - 735.
29. Sanders, T. (2004) ' Controllable Laughter: Managing Sex Work Through Humour', Sociology 38 (2). 273 - 91.
30. Schegloff, E.A. (1968) ' Sequencing in Conversational Openings ', American Anthropologist 70: 1075 - 95.
31. Schegloff, E.A. (1987) ' Analyzing Single Episodes of Interaction: An Exercise in Conversation Analysis ', Social Psychology Quarterly 50 (2). 101 - 14.
32. Schegloff, E.A. (1996) ' Issues of Relevance for Discourse Analysis: Contingency in Action, Interaction and Co-Participant Context ', in E.H. Hovy and D.R. Scott (eds) Computational and Conversational Discourse: Burning Issues - An Interdisciplinary Account, pp. 3 - 38. Heidelberg: Springer Verlag.
33. Sharma, U. and P. Black (2001) ' Look Good, Feel Better: Beauty Therapy as Emotional Labour ', Sociology 35 (4). 913 - 31.
34. Shaw, R. and C. Kitzinger (2007) 'Memory in Interaction: An Analysis of Repeat Calls to a Home Birth Helpline', Research on Language and Social Interaction 40 (1). 117 - 44.
35. Silverman, D. (1997) Discourses of Counselling: HIV Counselling as Social Interaction. London: Sage.
36. Speer, S.A. (2005) Gender Talk: Feminism, Discourse and Conversation Analysis. London: Routledge.
37. Speer, S.A. and R. Green (2007) 'On Passing: The Interactional Organization of Appearance Attributions in the Psychiatric Assessment of Transsexual Patients', in V. Clarke and E. Peel (eds) Out in Psychology: Lesbian, Gay, Bisexual, Trans and Queer Perspectives, pp. 335 - 68. Chichester: Wiley.
38. Steinberg, R.J. and D.M. Figart (1999) ' Emotional Labor Since The Managed Heart', The Annals of the American Academy 561: 8 - 26.
39. Stivers, T. and J. Sidnell (2005) 'Introduction: Multimodal Interaction', Semiotica 156 (1 / 4). 1 - 20.
40. Stokoe, E.H. and A. Weatherall (2002) ' Guest Editorial: Gender, Language, Conversation Analysis and Feminism ', Discourse & Society 13: 707 - 13.
41. Tancred, P. (1995) ' Women's Work: A Challenge to the Sociology of Work', Gender, Work and Organization 2 (1). 11 - 20.
42. ten Have, P. (1999) Doing Conversation Analysis: A Practical Guide. London: Sage.
43. Toerien, M. and C. Kitzinger (2007) ' Emotional Labour in the Beauty Salon: Turn Design of Task-Directed Talk ', Feminism & Psychology 17 (2). 162 - 72.
44. Whalen, J., D.H. Zimmerman and M.R. Whalen (1988) ' When Words Fail: A Single Case Analysis', Social Problems 35 (4). 335 - 62.
45. Wingard, L. (forthcoming) 'An Interactional Analysis of Emotion Work in Naturally Occurring Family Interaction'.