The role of consumer satisfaction in ensuring quality long-term care: Opportunities and challenges

Journal of Aging and Social Policy

Volumn 19, Issue 2, 2007, Pages 43-61

  Harris Kojetin, Lauren D ^a   Stone, Robyn I ^a  

^a Institute for the Future of Aging Services   (United States)

Author keywords

Choice; Consumer information; Consumer satisfaction; Decision making; Long term care; Medicaid; Medicare; Quality; Quality improvement

Indexed keywords

DECISION MAKING; HEALTH CARE; INFORMATION; RESIDENTIAL SATISFACTION;

ARTICLE; CONSUMER; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; LONG TERM CARE; ORGANIZATION AND MANAGEMENT; PSYCHOLOGICAL ASPECT; UNITED STATES;

CONSUMER SATISFACTION; DATA COLLECTION; HUMANS; LONG-TERM CARE; PUBLIC SECTOR; QUALITY OF HEALTH CARE; UNITED STATES;

EID: 34147120216     PISSN: 08959420     EISSN: 15450821     Source Type: Journal    
DOI: 10.1300/J031v19n02_03     Document Type: Article

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