Curing the menu blues in touch-tone voice interfaces

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2001, Pages 131-132

  Suhm, Bernhard ^a   Freeman, Barbara ^a   Getty, David ^a  

^a BBN TECHNOLOGIES   (United States)

Author keywords

Multimodal user interfaces; Speech user interfaces; Telephone voice user interfaces; Touch tone menus

Indexed keywords

COMMERCIAL CUSTOMERS; MENU DESIGN; MULTIMODAL USER INTERFACE; SPEECH USER INTERFACES; TOUCH-TONE MENUS; USABILITY PROBLEMS; VOICE INTERFACES; VOICE USER INTERFACE;

DESIGN;

HUMAN ENGINEERING;

EID: 33947204224     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/634067.634147     Document Type: Conference Paper

References (5)

1. Balentine, B. and Morgan, D.P., "How to Build a Speech Recognition Application", Enterprise Integration Group, San Ramon, CA, 1999.
2. Fay, D. "User Acceptance of Automatic Speech Recognition in Telephone Services, " in: International Conference on Spoken Language Systems ICSLP, 1994, Yokohama, Japan, pp. 1303 - 1306.
3. Miller, G.A., "The Magical Number Seven, Plus Or Minus Two: Some Limits on Our Capacity For Processing Information", Psychological Science, 1956, Vol. 63, pp. 81-97.
4. Roberts, T.L. and Engelbeclc, G. "The Effects of Device Technology on the Usability of Advanced Telephone Functions, " in: International Conference on Human Factors in Computing Systems CHI, 1989, pp. 331-338.
5. Tatcbell, G.R. "Problems with the Existing Telephony Customer Interface: The Pending Eclipse of Touch-Tone and Dial-Tone, " in: International Conference on Human Factors in Computing Systems CHI, 1996, Vancouver, BC, pp. 242-243.