Problems with the Existing Telephony Customer Interface: The Pending Eclipse of Touch-Tone and Dial-Tone

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 1996, Pages 242-243

  Tatchell, Gregory R ^a  

^a Stentor Resource Center Inc ^*  (Canada)

Author keywords

Intelligent Agents; Personal Agents; Phone based interfaces; Voice Recognition

Indexed keywords

INTELLIGENT AGENTS; SALES; SPEECH RECOGNITION; TELEPHONE SETS; INTELLIGENT NETWORKS; PERSONAL COMMUNICATION SYSTEMS; TELECOMMUNICATION SERVICES; TELEPHONE SYSTEMS; TOUCH TONE TELEPHONE SYSTEMS;

CUSTOMER INTERFACES; EASE-OF-USE; LEARN+; PERSONAL AGENT; PHONE-BASED; PHONE-BASED INTERFACE; TELEPHONE INDUSTRY; TELEPHONY INTERFACES;

GRAPHICAL USER INTERFACES;

INTELLIGENT AGENTS; PERSONAL AGENTS; PHONE BASED INTERFACES; TELEPHONY CUSTOMER INTERFACES;

EID: 0029708402     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/257089.257302     Document Type: Conference Paper

References (2)

1. Tyson, John. TELESIS, Issue Number 97. Bell Northern Research Ltd., December 1993.
2. AT&T Technical Journal, Intelligent Agents, AT&T, March/April 1995, P.81.