Emotional intelligence in leaders: an antidote for cynicism towards change?

Strategic Change

Volumn 13, Issue 2, 2004, Pages 61-71

  Ferres, Natalie ^a   Connell, Julia ^b  

^a UNIVERSITY OF WESTERN SYDNEY   (Australia)

^b UNIVERSITY OF NEWCASTLE   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33847066832     PISSN: None     EISSN: 10991697     Source Type: Journal    
DOI: 10.1002/jsc.665     Document Type: Article

References (46)

1. Abraham R. 2000. Organizational cynicism: bases and consequences. Genetic, Social, and General Psychology Monographs 126(3): 269–292.
2. Albrecht SL, Sevastos PP. 1999. New measures of trust in senior management. Paper presented at the Australian Psychological Society Industrial and Organizational Psychology Conference, Brisbane, 26–27 June.
3. Argyris C. 1993. Knowledge for Action: A Guide to Overcoming Barriers to Organizational Change. Jossey-Bass: San Francisco.
4. Barling J, Slater F, Kelloway K. 2000. Transformational leadership and emotional intelligence: an exploratory study. Leadership and Organization Development Journal 21: 157–161.
5. Bass B. 2002. Cognitive, social, and emotional intelligence of transformational leaders. In Multiple Intelligences and Leadership, Riggio RE, Murphy SE, Pirozzolo FJ (eds). Lawrence-Erlbaum: Mahwah, NJ; 105–118.
6. Beaver G. 2003. Strategic change: the problems in getting it right. The Journal of Strategic Change 12(8): 405–407.
7. Carney M. 2000. The human side of organizational change: evolution, adaptation and emotional intelligence, a formula for success. Unpublished doctoral dissertation.
8. Casey D. 1993. Managing Learning in Organizations. Open University Press: Philadelphia.
9. Ciarrochi J, Chan A, Caputi P. 2000. A critical evaluation of the emotional intelligence construct. Personality and Individual Differences 28: 539–561.
10. Connell J. 1998. Soft skills: the neglected factor in workplace participation? Journal of Labour and Industry 9(1): 69–89.
11. Cooper R, Sawaf A. 1997. Executive EQ: Emotional Intelligence in Leadership and Organizations. Berkeley Publishing Group: New York.
12. Costa PT, McCrae RR. 1985. Revised NEO Personality Inventory (NEO-PI). Psychological Assessment Resources: Odessa, FL.
13. Davis M, Lansbury RD (eds). 1996. Managing Together: Consultation and Participation in the Workplace. Longman: Melbourne.
14. Dean JW, Brandes P, Dhwardkar R. 1998. Organizational cynicism. Academy of Management Review 23: 341–352.
15. Decker B. 1988. The Art of Communicating: Achieving Interpersonal Impact in Business. Crisp: Los Altos, CA.
16. Gardner H. 1983. Frames of Mind: The Theory of Multiple Intelligences. Basic Books: New York.
17. Gardner L, Stough C. 2002. Examining the relationship between leadership and emotional intelligence in senior level managers. Leadership and Organization Development Journal 23(2): 68–78.
18. George JM. 2000. Emotions and leadership: the role of emotional intelligence. Human Relations 53(8): 1027–1055.
19. Goleman D. 1995. Emotional Intelligence. Bantam Books: New York.
20. Goleman D. 1998. Working with Emotional Intelligence. Bantam Books: New York.
21. Johnson S. 1999. Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life. Vermilion: London.
22. Jordan P, Ashkanasy N, Haertel C. 2002. Workgroup emotional intelligence: scale development and relationship to team process effectiveness and goal focus. Human Resource Management Review 12(2): 195–214.
23. Karpin D. 1995. Industry Task Force on Leadership and Management Skills. Enterprising nation: renewing Australia's managers to meet the challenges of the Asia-Pacific century. Report of the Industry Task Force on Leadership and Management Skills, Australian Government Public Service, Canberra.
24. Kramer R. 1996. Divergent realities and convergent disappointments in the hierarchic relation: trust and the intuitive auditor at work. In Trust in Organizations: Frontiers of Theories and Research, Kramer RM, Tyler TR (eds). Sage: London.
25. Lam L, Kirby SL. 2002. Is emotional intelligence an advantage? An exploration of the impact of emotional and general intelligence on individual performance. Journal of Social Psychology 142(1): 133–143.
26. Mayer JD, Salovey P. 1993. The intelligence of emotional intelligence. Intelligence 17: 433–442.
27. Mayer JD, Salovey P. 1995. Emotional intelligence and the construction and regulation of feelings. Applied and Preventative Psychology 4: 197–208.
28. Mayer JD, Salovey P. 1997. What is emotional intelligence? In Emotional Development and Emotional Intelligence: Implications for Educators, Salovey P, Sluyter D (eds). Basic Books: New York; 3–31.
29. Mayer JD, Perkins DM, Caruso DR. 2001. Emotional intelligence and giftedness. Roeper Review 23(3): 131–137.
30. Mayer RE. 1992. Thinking, Problem Solving, Cognition. W.H. Freeman: New York.
31. McClelland DC. 1998. Identifying competencies with behavioural-event interviews. Psychological Science 9(5): 331–340.
32. Meyer JP, Stanley DL, Topolnytsky L. 1998. Employee cynicism and skepticism: reconceptualization and measurement of two bases for resistance to organizational change. Unpublished manuscript.
33. Moitra D. 1998. Managing change for software process improvement initiatives: a practical experience-based approach. Software Process, Improvement and Practice 4: 199–207.
34. Palmer B, Walls M, Burgess Z, Stough C. 2001. Emotional intelligence and effective leadership. Leadership and Organization Development Journal 22(1): 5–10.
35. Rahim A. 2002. The measurement of emotional intelligence: preliminary findings from six countries. Paper presented at the Ninth International Conference on Advances in Management, Boston. Centre of Advanced Studies in Management, Bowling Green, KY.
36. Reichers AE, Wanous JP, Austin JT. 1997. Understanding and managing cynicism about organizational change. Academy of Management Executive 11: 48–59.
37. Roberts RD, Zeidner M, Matthews G. 2001. Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions. Emotion 1: 196–231.
38. Salovey P, Mayer JD. 1990. Emotional intelligence. Imagination, Cognition and Personality 9: 185–211.
39. Schmidt D. 1997. Organizational change and the role of emotional intelligence. Paper presented at the annual meeting of the Academy of Management, Boston.
40. Sosik JJ, Megerian LE. 1999. Understanding leader emotional intelligence and performance: the role of self–other agreement on transformational leadership perceptions. Group and Organization Management 24(3): 367–390.
41. Thorndike EL. 1920. Intelligence and its use. Harper's Magazine 140: 227–235.
42. Wagner RK, Sternberg RJ. 1986. Tacit knowledge and intelligence in the everyday world. In Practical Intelligence: Nature and Origins of Competence in the Everyday World, Strenberg RJ, Wagner RK (eds). Cambridge University Press: London.
43. Wanous JP, Reichers AE, Austin JT. 1994. Organizational cynicism: an initial study. Academy of Management Best Papers Proceedings 15: 269–273.
44. Wanous JP, Reichers AE, Austin JT. 2000. Cynicism about organizational change: measurement, antecedents, and correlates. Group and Organization Management 25(2): 132–153.
45. Wasielewski P. 1985. The emotional basis of charisma. Symbolic Interaction 8(2): 207–222.
46. Weinberger LA. 2002. Emotional intelligence: its connection to HRD theory and practice. Human Resource Development Review 1(2): 215–243.