Using information technology to improve customer service

Journal of Quality Assurance in Hospitality and Tourism

Volumn 5, Issue 1, 2005, Pages 3-26

  Piccoli, Gabriele ^a   Anglada, Luis D ^b   Watson, Richard T ^c  

^a and Design   (United States)

^b EXPEDIA GROUP   (United States)

^c UNIVERSITY OF GEORGIA   (United States)

Author keywords

Customer service life cycle; It driven change; It enabled customer service

Indexed keywords

EID: 33846914076     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v05n01_02     Document Type: Article

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