Exploring access to and satisfaction with health services

Topics in Spinal Cord Injury Rehabilitation

Volumn 12, Issue 3, 2007, Pages 56-65

  Godleski, Matthew ^a   Jha, Amitabh ^a,b,c   Coll, Joseph ^a,b  

^a UNIVERSITY OF COLORADO SCHOOL OF MEDICINE   (United States)

^b CRAIG HOSPITAL   (United States)

^c DENVER HEALTH MEDICAL CENTER   (United States)

Author keywords

Demography; Health care surveys; Health services accessibility; Longitudinal studies; Patient satisfaction; Socioeconomic factors; Spinal cord injuries

Indexed keywords

ARTICLE; DATA BASE; HEALTH CARE ACCESS; HEALTH CARE QUALITY; HEALTH INSURANCE; HEALTH SERVICE; HUMAN; MEDICAL INSTRUMENTATION; PATIENT SATISFACTION; RISK FACTOR; SPINAL CORD INJURY;

EID: 33846087774     PISSN: 10820744     EISSN: None     Source Type: Journal    
DOI: 10.1310/sci1203-56     Document Type: Article

References (40)

1. DeJong G, Batavia AI. Toward a health services research capacity in spinal cord injury. Paraplegia. 1991;29:373-389.
2. Wagner EH, Austin RT, Von Korff M. Organizing care for patients with chronic illness. Milbank Q. 1996;74:511-544.
3. Redelmeier DA, Tan SH, Booth GL. The treatment of unrelated disorders in patients with chronic medical diseases. N Engl J Med. 1998;338:1516-1520.
4. Hahn SR, Kroenke K, Spitzer RL, et al. The difficult patient: prevalence, psychopathology, and functional impairment. J Gen Intern Med. 1996;11:1-8.
5. Lasker RD, Marquis MS. The intensity of physicians' work in patient visits-implications for the coding of patient evaluation and management services. N Engl J Med. 1999;341: 337-341.
6. Cushman LA, Dijkers MP. Depressed mood in spinal cord injured patients: staff perceptions and patient realities. Arch Phys Med Rehabil. 1990;71:191-196.
7. Chan L, Doctor JN, MacLehose RF, et al. Do Medicare patients with disabilities receive preventive services? A population-based study. Arch Phys Med Rehabil. 1999;80:642-646.
8. Jha A, Patrick DL, MacLehose RF, Doctor JN, Chan L. Dissatisfaction with medical services among Medicare beneficiaries with disabilities. Arch Phys Med Rehabil. 2002;83:1335-1341.
9. McKinley WO, Jackson AB, Cardenas DD, DeVivo MJ. Long-term medical complications after traumatic spinal cord injury: a regional model systems analysis. Arch Phys Med Rehabil. 1999;80:1402-1410.
10. DeVivo MJ, Krause JS, Lammertse DP. Recent trends in mortality and causes of death among persons with spinal cord injury. Arch Phys Med Rehabil. 1999;80:1411-1419.
11. Groah SL, Menter RR. Long-term cardiac ischemia leading to coronary artery bypass grafting in a tetraplegic patient. Arch Phys Med Rehabil. 1998;79:1129-1132.
12. Bauman WA, Spungen AM. Carbohydrate and lipid metabolism in chronic spinal cord injury. J Spinal Cord Med. 2001;24:266-277.
13. Samsa GP, Landsman PB, Hamilton B. Inpatient hospital utilization among veterans with traumatic spinal cord injury. Arch Phys Med Rehabil. 1996;77:1037-1043.
14. Krause JS, Broderick L. A 25-year longitudinal study of the natural course of aging after spinal cord injury. Spinal Cord. 2005;43:349-356.
15. Cardenas DD, Hoffman JM, Kirshblum S, McKinley W. Etiology and incidence of rehospitalization after traumatic spinal cord injury: a multicenter analysis. Arch Phys Med Rehabil. 2004;85:1757-1763.
16. Donabedian A. The quality of care. How can it be assessed? JAMA. 1988;260:1743-1748.
17. Chassin MR, Galvin RW. The urgent need to improve health care quality. Institute of Medicine National Roundtable on Health Care Quality. JAMA. 1998;280:1000-1005.
18. Cleary PD, Edgman-Levitan S. Health care quality. Incorporating consumer perspectives. JAMA. 1997;278:1608-1612.
19. Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25-36.
20. Harris-Kojetin LD, Fowler FJ Jr, Brown JA, Schnaier JA, Sweeny SF. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Consumer Assessment of Health Plans Study. Med Care. 1999;37: MS10-21.
21. Charlifue S. A collaborative longitudinal study of aging with spinal cord injury: overview of the background and methodology. Top Spinal Cord Inj Rehabil. 2006;12(3):1-14.
22. Adler GS. A profile of the Medicare Current Beneficiary Survey. Health Care Financ Rev. 1994;15:153-163.
23. Crofton C, Lubalin JS, Darby C. Consumer Assessment of Health Plans Study (CAHPS) [Foreword]. Med Care. 1999;37:MS1-9.
24. National CAHPS Benchmarking Database. 2O05 CAHPS Health Plan Survey Chartbook: What Consumers Say About Their Health Plans and Medical Care. Rockville, MD: Agency for Healthcare Research and Quality; October 2005. Available at: https://www. cahps.ahrq.gov/content/NCBD/Chartbook/2005_Chartbook. pdf. Accessed July 30, 2006.
25. Donnelly C, McColl MA, Charlifue S, et al. Utilization, access and satisfaction with primary care among people with spinal cord injuries: a comparison of three countries. Spinal Cord. May 30, 2006. [Epub ahead of print]
26. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. ed. Washington, DC, National Academy Press: 2001.
27. Praska JL, Kripalani S, Seright AL, Jacobson TA. Identifying and assisting low-literacy patients with medication use: a survey of community pharmacies. Ann Pharmacother. 2005;39: 1441-1445.
28. Estrada C, Martin-Hryniewicz M, Peek BT, Collins C, Byrd JC. Literacy and numeracy skills and anticoagulation control. Am J Med Sci. 2004;328:88-93.
29. Rosenow III EC. Patients' understanding of and compliance with medications: the sixth vital sign? Mayo Clin Proc. 2005;80:983-987.
30. Marcus EN. The silent epidemic-the health effects of illiteracy. N Engl J Med. 2006;355: 339-341.
31. Blustein J. Drug coverage and drug purchases by Medicare beneficiaries with hypertension. Health Aff (Millwood). 2000;19:219-230.
32. Artz MB, Hadsall RS, Schondelmeyer SW. Impact of generosity level of outpatient prescription drug coverage on prescription drug events and expenditure among older persons. Am J Public Health. 2002;92:1257-1263.
33. Hunt PC, Boninger ML, Cooper RA, Zafonte RD, Fitzgerald SG, Schmeler MR. Demographic and socioeconomic factors associated with disparity in wheelchair customizability among people with traumatic spinal cord injury. Arch Phys Med Rehabil. 2004;85:1859-1864.
34. Pulzke JD, Richards JS, Hicken BL, DeVivo MJ. Predictors of life satisfaction: a spinal cord injury cohort study. Arch Phys Med Rehabil. 2002;83:555-561.
35. Krause JS, Broderick L. Outcomes after spinal cord injury: comparisons as a function of gender and race and ethnicity. Arch Phys Med Rehabil. 2004;85:355-362.
36. Whiteneck G, Meade MA, Dijkers M, Tate DG, Bushnik T, Forchheimer MB. Environmental factors and their role in participation and life satisfaction after spinal cord injury. Arch Phys Med Rehabil. 2004;85:1793-1803.
37. Tooth LR, Ottenbacher KJ, Smith PM, Illig SB, Linn RT, Granger CV. Satisfaction with medical rehabilitation after spinal cord injury. Spine. 2004;29:211-219.
38. Bingham SC, Beatty PW. Rates of access to assistive equipment and medical rehabilitation services among people with disabilities. Disabil Rehabil. 2003;25:487-490.
39. O'Day BL, Corcoran PJ. Assistive technology: problems and policy alternatives. Arch Phys Med Rehabil. 1994;75:1165-1169.
40. Barry DW, Melhado TV, Chacko KM, Lee RS, Steiner JF, Kutner JS. Patient and physician perceptions of timely access to care. J Gen Intern Med. 2006;21:130-133.