A Person-Centered Workplace: The Foundation for Person-Centered Caregiving in Long-Term Care

Journal of the American Medical Directors Association

Volumn 8, Issue 1, 2007, Pages 46-54

  Tellis Nayak, V ^a  

^a My InnerView: Management Intelligence for Healthcare   (United States)

Author keywords

Culture change; management; person centered care; satisfaction surveys; work environment

Indexed keywords

ARTICLE; CAREGIVER; CONTROLLED STUDY; CORRELATION ANALYSIS; FAMILY; HEALTH CARE FACILITY; HEALTH CARE QUALITY; HEALTH SURVEY; HUMAN; HUMAN RELATION; JOB SATISFACTION; LONG TERM CARE; MANAGER; NURSING STAFF; PATIENT CARE; PREDICTION; QUALITY OF LIFE; RISK ASSESSMENT; WELLBEING; WORK ENVIRONMENT; WORKPLACE;

EID: 33845944474     PISSN: 15258610     EISSN: 15389375     Source Type: Journal    
DOI: 10.1016/j.jamda.2006.09.009     Document Type: Article

References (27)

1. In: Weiner A., and Ronch J. (Eds). Culture change in long-term care (2003), Hawthorne Social Work Practice Press, New York
2. Evers W., Tomic W., and Brouwers A. Aggressive behaviour and burnout among staff of homes for the elderly. Int J Ment Health Nurs 11 (2002) 2-9
3. Morgan D.G., Semchuk K.M., Stewart N.J., and D'Arcy C. Job strain among staff of rural nursing homes. A comparison of nurses, aides and activity workers. J Nurs Adm 32 3 (2002) 52-61 (2002)
4. Bowers B.J., Lauring C., and Jacobson N. How nurses manage time and work in long-term care. J Adv Nurs 33 4 (2001) 484-491
5. Ingersoll G.L., Olsan T., Drew-Cates J., DeVinney B.C., and Davies J. (2002). Nurses' job satisfaction, organizational commitment and career intent. J Nurs Adm 32 5 (2002) 250-263
6. Riggs C.J., and Rantz M.J. A model of staff support to improve retention in long-term care. Nurs Adm Q 25 (2001) 43-54
7. Tilly J., Black K., and Ormond B. State experiences with minimum nursing staff ratios for nursing facilities: findings from the research to date and a case study proposal (2003), The Urban Institute and US Department of Health and Human Services, Washington, DC Publication HHS-100-97-0010
8. Castle N.G. Administrator turnover and quality of care in nursing homes. Gerontologist 41 (2001) 757-767
9. Castle N.G., and Engberg J. Staff turnover and quality of care in nursing homes. Med Care 43 6 (2005) 616-626
10. Yeatts D.E., Cready C., Ray B., DeWitt A., and Queen C. Self-managed work teams in nursing homes: Implementing and empowering nurse aide teams. Gerontologist 44 (2004) 256-261
11. Barry T., Brannon D., and Mor V. Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes. Gerontologist 45 (2005) 309-317
12. Sikorska-Simmons E. Predictors of organizational commitment among staff in assisted living. Gerontologist 45 (2005) 196-205
13. Eaton SC. What a difference management makes: Nursing staff turnover variation within a single labor market. Chapter 5 in Abt Associates Report to Congress: appropriateness of minimum staff ratios in nursing homes: Phase II final report. Available at: http://www.cms.gov/medicaid/reports/rp1201home.asp. Accessed February 15, 2006.
14. O'Connor E.S. The politics of management thought: A case study of the Harvard Business School and the Human Relations School. Acad Manage Rev 24 (1999) 117-131
15. McGregor D. The human side of enterprise (1960), McGraw-Hill Book Company, New York
16. American Health Care Association, Health Services Research and Evaluation. OSCAR data reports: Operational characteristics (2006), AHCA, Washington, DC
17. Quality Partners of Rhode Island. Nursing home resident satisfaction: An overview of public reporting (2003), Rhode Island Department of Health, Providence (RI)
18. Quality Management. Report on satisfaction of families and staff (2001), Beverly Enterprises, Fort Smith (AR)
19. Crabtree, S. Engagement keeps the doctor away. Gallup Management Journal. Available at: www.gallup.com. Accessed August 19, 2005.
20. Schuman A.L. A new theoretical foundation for relationship-centered care. Complex responsive processes of relating. J Gen Intern Med 21 (2006) 40-44
21. Malone BL, Marullo G. Workforce trends among US Registered Nurses. Paper presented at: International Council of Nurses ICN Workforce Foruml, September 21-October 1, 1997; Stockholm, Sweden.
22. Pillemer K. Solving the frontline crisis: A practical guide to finding and keeping quality nursing assistants (1996), Frontline Publishing Corporation, Cambridge (MA)
23. Tellis-Nayak V., and Tellis-Nayak M. Quality of care and the burden of two cultures: When the world of the nurse's aide enters the world of the nursing home. Gerontologist 29 (1989) 307-313
24. Tellis-Nayak V. Nursing home exemplars of quality: Their paths to excellence (1988), Charles C. Thomas, Springfield (IL)
25. Kane RA. Measures, indicators and improvement of quality of life in nursing homes. Quality of Life in Nursing Homes Final Report. July 2003. Available at: http://www.cms.hhs.gov/quality/nhqi/. Accessed February 15, 2006.
26. Neumann P.J., Araki S.S., and Gutterman E. The use of proxy respondents in studies of older adults: Lessons, challenges, and opportunities. J Am Geriatr Soc 48 (2000) 1646-1654
27. Hernandez G.G. Recruitment, training, employment and retention report on certified nursing assistants in Florida's nursing homes (2000), Florida Department of Elder Affairs, Tallahassee (FL)