A statistical process control approach to business activity monitoring

IIE Transactions (Institute of Industrial Engineers)

Volumn 39, Issue 3, 2007, Pages 235-249

  Jiang, Wei ^a   Au, Tom ^b   Tsui, Kwok Leung ^c  

^a STEVENS INSTITUTE OF TECHNOLOGY   (United States)

^b AT AND T LABS RESEARCH   (United States)

^c Georgia Institute of Technology   (United States)

Author keywords

Bayesian Model Averaging; Churn detection; Customer relationship management; EWMA; Fraud detection; LAD

Indexed keywords

INDUSTRIAL MANAGEMENT; PROBABILITY; QUALITY ASSURANCE; STATISTICAL METHODS; STATISTICAL PROCESS CONTROL;

BAYESIAN MODEL AVERAGING; CHURN DETECTION; CUSTOMER RELATIONSHIP MANAGEMENT; FRAUD DETECTION;

MANUFACTURING DATA PROCESSING;

EID: 33845902575     PISSN: 0740817X     EISSN: 15458830     Source Type: Journal    
DOI: 10.1080/07408170600743912     Document Type: Article

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