-
1
-
-
25444446174
-
-
Access Economics. Canberra: Commonwealth of Australia
-
Access Economics. (2001). Population Ageing and the Economy. Canberra: Commonwealth of Australia.
-
(2001)
Population Ageing and the Economy
-
-
-
2
-
-
0034984817
-
Client satisfaction and quality of health care in rural Bangladesh
-
Aldana, J. M. (2001). Client satisfaction and quality of health care in rural Bangladesh. Bulletin of the World Health Organization, 79(6), 512-517.
-
(2001)
Bulletin of the World Health Organization
, vol.79
, Issue.6
, pp. 512-517
-
-
Aldana, J.M.1
-
4
-
-
58249139109
-
-
Australian Bureau of Statistics. (ABS), Australia. Canberra: ABS
-
Australian Bureau of Statistics. (ABS). (2004). The Health of Older People, Australia. Canberra: ABS.
-
(2004)
The Health of Older People
-
-
-
5
-
-
0037789130
-
Older people in hospital
-
Davis, M. W., Trim, G., Le Couteur, D. G., Rubenach, S., & McLean, A. J. (1999). Older people in hospital. Australasian Journal on Ageing, 18(3), 26-31.
-
(1999)
Australasian Journal on Ageing
, vol.18
, Issue.3
, pp. 26-31
-
-
Davis, M.W.1
Trim, G.2
Le Couteur, D.G.3
Rubenach, S.4
McLean, A.J.5
-
6
-
-
29744458925
-
Satisfaction with medical and allied health services among aged people in Sydney
-
Dent, O. E., Broe, G. A., Creasey, L. M., Waite, J. S., Cullen, J. S., & Grayson, D. A. (1999). Satisfaction with medical and allied health services among aged people in Sydney. Australasian Journal on Ageing, 18(3), 130-133.
-
(1999)
Australasian Journal on Ageing
, vol.18
, Issue.3
, pp. 130-133
-
-
Dent, O.E.1
Broe, G.A.2
Creasey, L.M.3
Waite, J.S.4
Cullen, J.S.5
Grayson, D.A.6
-
7
-
-
0025648255
-
The role of health care attributes and demographic characteristics in the determination of health care satisfaction
-
Dolinksy, A. L., & Caputo, R. K. (1990). The role of health care attributes and demographic characteristics in the determination of health care satisfaction. Journal of Health Care Marketing, 10(4), 31-39.
-
(1990)
Journal of Health Care Marketing
, vol.10
, Issue.4
, pp. 31-39
-
-
Dolinksy, A.L.1
Caputo, R.K.2
-
8
-
-
0032914196
-
The meaning of hospital care, as narrated by elderly patients with chronic heart failure
-
Ekman, I., Lindman, B., & Norberg, A. (1999). The meaning of hospital care, as narrated by elderly patients with chronic heart failure. Heart & Lung, 28(3), 203-209.
-
(1999)
Heart & Lung
, vol.28
, Issue.3
, pp. 203-209
-
-
Ekman, I.1
Lindman, B.2
Norberg, A.3
-
9
-
-
0002000817
-
Interviewing
-
N. Denzin & Y. Lincoln (Eds.). Thousand Oaks: Sage Publications
-
Fontana, A. & Frey J. H. (1994). Interviewing. In N. Denzin & Y. Lincoln (Eds.), Handbook of Qualitative Research (pp. 361-376). Thousand Oaks: Sage Publications.
-
(1994)
Handbook of Qualitative Research
, pp. 361-376
-
-
Fontana, A.1
Frey, J.H.2
-
10
-
-
0002111936
-
Ageism and health care: The challenge for the future
-
Gething, L. (1999). Ageism and health care: The challenge for the future. Australasian Journal on Ageing, 18(1), 2-3.
-
(1999)
Australasian Journal on Ageing
, vol.18
, Issue.1
, pp. 2-3
-
-
Gething, L.1
-
11
-
-
0038823878
-
The dignity of elders in acute care hospital
-
Jacelon, C. S. (2003). The dignity of elders in acute care hospital. Qualitative Health Research, 13(4), 543-556.
-
(2003)
Qualitative Health Research
, vol.13
, Issue.4
, pp. 543-556
-
-
Jacelon, C.S.1
-
12
-
-
0027093605
-
Patient satisfaction: The impact of past experience
-
John, J. (1992). Patient satisfaction: The impact of past experience. Journal of Health Care Marketing, 12(3), 56-64.
-
(1992)
Journal of Health Care Marketing
, vol.12
, Issue.3
, pp. 56-64
-
-
John, J.1
-
13
-
-
0029302209
-
Listening to the voices of older patients: An existential- phenomenological approach to quality assurance
-
Koch, T., Webb, C., & Williams, A. M. (1995). Listening to the voices of older patients: An existential-phenomenological approach to quality assurance. Journal of Clinical Nursing, 4(3), 185-193.
-
(1995)
Journal of Clinical Nursing
, vol.4
, Issue.3
, pp. 185-193
-
-
Koch, T.1
Webb, C.2
Williams, A.M.3
-
14
-
-
0027099926
-
Do patient perceptions of quality relate to hospital financial performance?
-
Nelson, E. C., Rust, R. T., Zahorik, A., Rose, R. L., Batalden, P., & Siemanski, B. A. (1992). Do patient perceptions of quality relate to hospital financial performance? Journal of Health Care Marketing, 12(4), 6-13.
-
(1992)
Journal of Health Care Marketing
, vol.12
, Issue.4
, pp. 6-13
-
-
Nelson, E.C.1
Rust, R.T.2
Zahorik, A.3
Rose, R.L.4
Batalden, P.5
Siemanski, B.A.6
-
15
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Berry, L.L., Zeithaml, V.A. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 61(1), 12-40.
-
(1988)
Journal of Retailing
, vol.61
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
16
-
-
29744464275
-
Older Australians' expectations of their interactions with their GPs
-
Pettigrew, S., Mizerski, K., & Donovan, R. (2004a). Older Australians' expectations of their interactions with their GPs. Australian Journal of Primary Health, 11(3), 38-44.
-
(2004)
Australian Journal of Primary Health
, vol.11
, Issue.3
, pp. 38-44
-
-
Pettigrew, S.1
Mizerski, K.2
Donovan, R.3
-
17
-
-
29744447876
-
Serving seniors better: Service guidelines for GPs
-
Pettigrew, S., Mizerski, K., & Donovan, R. (2004b). Serving seniors better: Service guidelines for GPs. Australasian Journal on Ageing, 23(3), 146-148.
-
(2004)
Australasian Journal on Ageing
, vol.23
, Issue.3
, pp. 146-148
-
-
Pettigrew, S.1
Mizerski, K.2
Donovan, R.3
-
18
-
-
25444495724
-
-
Positive Ageing Foundation of Australia, Perth, Western Australia
-
Positive Ageing Foundation of Australia. (2002). The age friendly guidelines project, Perth, Western Australia.
-
(2002)
The Age Friendly Guidelines Project
-
-
-
19
-
-
84986089041
-
Commonsense in qualitative research
-
Sampson, P. (1996). Commonsense in qualitative research. Journal of the Market Research Society, 38(4), 329-339.
-
(1996)
Journal of the Market Research Society
, vol.38
, Issue.4
, pp. 329-339
-
-
Sampson, P.1
-
20
-
-
0024317708
-
Communicating with the elderly consumer: The growing health care challenge
-
Spotts, H. E. & Schewe, C. D. (1989). Communicating with the elderly consumer: The growing health care challenge. Journal of Health Care Marketing, 9(3), 36-44.
-
(1989)
Journal of Health Care Marketing
, vol.9
, Issue.3
, pp. 36-44
-
-
Spotts, H.E.1
Schewe, C.D.2
-
21
-
-
0031536395
-
Interpreting consumers: A hermeneutical framework for deriving marketing insights from the texts of consumers' consumption stories
-
Thompson, C. J. (1997). Interpreting consumers: A hermeneutical framework for deriving marketing insights from the texts of consumers' consumption stories. Journal of Marketing Research, 34(4), 438-455.
-
(1997)
Journal of Marketing Research
, vol.34
, Issue.4
, pp. 438-455
-
-
Thompson, C.J.1
|