Adoption of mobile services in business -case study of mobile CRM

Proceedings - ICEBE 2005: IEEE International Conference on e-Business Engineering

Volumn 2005, Issue , 2005, Pages 531-534

  Alahuhta, Petteri ^a   Helaakoski, Heli ^a   Smirnov, Alexander ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

CHANNEL CAPACITY; CUSTOMER SATISFACTION; DATA PROCESSING; ELECTRONIC COMMERCE; INDUSTRIAL RELATIONS; MOBILE TELECOMMUNICATION SYSTEMS;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM); INTERACTION CHANNELS; MOBILE TECHNOLOGIES;

TELECOMMUNICATION SERVICES;

EID: 33845490225     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICEBE.2005.22     Document Type: Conference Paper

References (16)

1. OECD Key ICT indicators, available at http://www.oecd.org, accessed 25.1.2005.
2. Matikkala, U., and Inkinen, T.,(2005) TIETOYHTEISKUNTA 2004: Sitä saa, mitä tilaa, mutta voisiko teoriasta olla kerran opiksikin?, Sitra, 64 pages.
3. Alahuhta, P., M. Jurvansuu, and H. Pentikäinen, Roadmap for Network Technologies and Services, in Technology Review 162/2004. 2004, Tekes: Helsinki.
4. Walsh, K., 3GSM 2004 survey Report: The Industry's Vide, The mobile industry's view of the key development and challenges into 2004. 2004, ARC Group
5. Alahuhta, P., J. Ahola, and H. Hakala, Mobilizing Business Applications - A survey about the opportunities and challenges of mobile business applications and services in Finland, in Technology Review 167/2005. 2005, Tekes: Helsinki, p. 46.
6. Moore G.A. and McKenna R., Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers, Harper Business, 1999
7. Aarnio, A, Enkenberg, A., Heikkilä, J. and Hirvola, S,. Adoption and Use of Mobile Services - Empirical Evidence from a Finnish Survey. Proceedings of the 35th Hawaii International Conference on System Sciences - 2002.
8. Siau, K., Lim, E., and Shen, Z. Mobile commerce: Promises, challenges and research agenda. Journal of Database Management 12, 3 (2001), 3-10.
9. Nunes, P.F. and Cespedes, F.V. (2003) The customer has escaped. Harvard Business Review 81(11), 96-105.
10. Maamar, Z., E. Dorion, and C. Daigle, Toward Virtual Marketplaces for E-Commerce. Communications of the ACM, 2001. 44(12): p. 35-38.
11. Muller-Veerse, F., Mobile Commerce Report. 2000, Durlacher Research Ltd.
12. Barnes, S. 2003. Mbusiness: The Strategic Implications of Mobile Communications. Elseview, Oxford. 264 p.
13. Fui-Hoon Nah, F., Siau, K., and Sheng, H., (2005) The Value of mobile Applications: A Utility Company Study. Communications of the ACM, 2005. February 2005/Vol. 48. No.2.
14. Snellman, K., Mobiilipalvelut Suomessa 2003). Liikenne- ja viesintäminiesteriön julkaisuja 24/2004, 2004: p. 66.
15. http://www.puntari.fi
16. http://www.pear.fi