Documentation meets a knowledge base: Blurring the distinction between writing and consulting (A Case Study)

ACM SIGDOC Annual International Conference on Computer Documentation, Proceedings

Volumn Part F129236, Issue , 1998, Pages 5-13

  Jackson, Anne L ^a   Lyon, Gregory ^a   Eaton, Janet ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Case based reasoning; CBR; Consulting; Decision tree; Documentation; Help desk; Information Technology Division; ITD; ITD Computing Knowledgebase; Knowledge base; Online; Online help; ServiceSoft Corporation.; U M; University of Michigan; World Wide Web

Indexed keywords

BUDGET CONTROL; DECISION TREES; KNOWLEDGE BASED SYSTEMS; SYSTEM PROGRAM DOCUMENTATION; WORLD WIDE WEB;

CONSULTING; HELP DESK; KNOWLEDGE BASE; ONLINE; ONLINE HELP; UNIVERSITY OF MICHIGAN;

CASE BASED REASONING;

EID: 33845273238     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/296336.296339     Document Type: Conference Paper

References (1)

1. Millar, C. "Making Manuals Obsolete: Getting Information out of the Manual and into the Product " STC Technical Communication, 1998, Vol. 45, No. 2, pp. 161-167.