Indexed keywords
DIAGNOSTIC TEST;
EMERGENCY PHYSICIAN;
EMERGENCY WARD;
HEALTH CARE;
HEALTH CARE PERSONNEL;
HEALTH CARE QUALITY;
HOSPITAL MANAGEMENT;
HOSPITAL POLICY;
PATIENT CARE;
REVIEW;
ATTITUDE OF HEALTH PERSONNEL;
EMERGENCY MEDICINE;
EMERGENCY SERVICE, HOSPITAL;
HOSPITALS, UNIVERSITY;
HUMANS;
INTERDISCIPLINARY COMMUNICATION;
LEADERSHIP;
MEDICAL AUDIT;
ORGANIZATIONAL POLICY;
PATIENT ADMISSION;
PATIENT CARE TEAM;
PATIENT DISCHARGE;
PATIENT TRANSFER;
PEER REVIEW, HEALTH CARE;
PRACTICE GUIDELINES;
QUALITY INDICATORS, HEALTH CARE;
TOTAL QUALITY MANAGEMENT;
UNITED STATES;
1
0027477857
Emergency department satisfaction: What matters most?
Bursch B, Beezy J, Shaw R. Emergency department satisfaction: what matters most? Ann Emerg Med 1993;22:586-91.
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Bursch, B.1
Beezy, J.2
Shaw, R.3
2
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Patient satisfaction data as a quality indicator: A tale of two emergency departments
Boudreaux ED, Mandry CV, Wood K. Patient satisfaction data as a quality indicator: a tale of two emergency departments. Acad Emerg Med 2003;10:261-8.
(2003)
Acad Emerg Med , vol.10
, pp. 261-268
Boudreaux, E.D.1
Mandry, C.V.2
Wood, K.3
3
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What do patient statements regarding doctors and medical care signify?
Breslau N. What do patient statements regarding doctors and medical care signify? Med Care 1981;19:1009-70.
(1981)
Med Care , vol.19
, pp. 1009-1070
Breslau, N.1
4
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Benchmarking and quality improvement: The Harvard Emergency Department Quality Study
Burstin HR, et al. Benchmarking and quality improvement: the Harvard Emergency Department Quality Study. Am J Med 1999;107:437-49.
(1999)
Am J Med , vol.107
, pp. 437-449
Burstin, H.R.1
5
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Complaints from emergency department patients largely result from treatment and communication problems
Taylor DM, Wolfe R, Cameron PA. Complaints from emergency department patients largely result from treatment and communication problems. Emerg Med (Fremantle) 2002;14:43-9.
(2002)
Emerg Med (Fremantle) , vol.14
, pp. 43-49
Taylor, D.M.1
Wolfe, R.2
Cameron, P.A.3
6
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Pediatric emergency department complaints: A three-year analysis of sources and trends
Chande VT, Bhende MS, Davis HW. Pediatric emergency department complaints: a three-year analysis of sources and trends. Ann Emerg Med 1991;20:1014-6.
(1991)
Ann Emerg Med , vol.20
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Chande, V.T.1
Bhende, M.S.2
Davis, H.W.3
7
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Emergency department complaints: A one-year analysis
Schwartz IR, Overton DT. Emergency department complaints: a one-year analysis. Ann Emerg Med 1987;16:857-61.
(1987)
Ann Emerg Med , vol.16
, pp. 857-861
Schwartz, I.R.1
Overton, D.T.2
8
0033886851
Determinants of patient satisfaction and willingness to return with emergency care
Sun BC, et al. Determinants of patient satisfaction and willingness to return with emergency care. Ann Emerg Med 2000;35:426-34.
(2000)
Ann Emerg Med , vol.35
, pp. 426-434
Sun, B.C.1
9
0028296035
Effective management of complaints to the emergency department
Tucker JR, Kornberg AE. Effective management of complaints to the emergency department. Pediatr Emerg Care 1994;10:94-7.
(1994)
Pediatr Emerg Care , vol.10
, pp. 94-97
Tucker, J.R.1
Kornberg, A.E.2
10
0026730910
The management of patient complaints and dissatisfaction
Schwartz LR, Overton DT. The management of patient complaints and dissatisfaction. Emerg Med Clin North Am 1992;10:557-72.
(1992)
Emerg Med Clin North Am , vol.10
, pp. 557-572
Schwartz, L.R.1
Overton, D.T.2
