메뉴 건너뛰기




Volumn 21, Issue 8, 2006, Pages 709-732

Dysfunctional culture, dysfunctional organization: Capturing the behavioral norms that form organizational culture and drive performance

Author keywords

Organizational behaviour; Organizational culture; Performance

Indexed keywords


EID: 33751213836     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683940610713253     Document Type: Article
Times cited : (146)

References (87)
  • 1
    • 3242721118 scopus 로고    scopus 로고
    • "Business as usual: The acceptance and perpetuation of corruption in organizations"
    • Anand, V., Ashforth, B.E. and Joshi, M. (2004), "Business as usual: the acceptance and perpetuation of corruption in organizations", Academy of Management Executive, Vol. 18 No. 2, pp. 39-53.
    • (2004) Academy of Management Executive , vol.18 , Issue.2 , pp. 39-53
    • Anand, V.1    Ashforth, B.E.2    Joshi, M.3
  • 2
    • 84937296690 scopus 로고
    • "The crucial interrelationship between manufacturing strategy and organizational culture"
    • Bates, K.A., Amundson, S.D., Schroeder, R.C. and Morris, W.T. (1995), "The crucial interrelationship between manufacturing strategy and organizational culture", Management Science, Vol. 41 No. 10, pp. 1565-81.
    • (1995) Management Science , vol.41 , Issue.10 , pp. 1565-1581
    • Bates, K.A.1    Amundson, S.D.2    Schroeder, R.C.3    Morris, W.T.4
  • 4
    • 21344499163 scopus 로고
    • "Assessing the relationship between industry characteristics and organizational culture: How different can you be?"
    • Chatman, J.A. and Jehn, K.A. (1994), "Assessing the relationship between industry characteristics and organizational culture: How different can you be?", Academy of Management Journal, Vol. 37 No. 3, pp. 522-54.
    • (1994) Academy of Management Journal , vol.37 , Issue.3 , pp. 522-554
    • Chatman, J.A.1    Jehn, K.A.2
  • 8
    • 84965855743 scopus 로고
    • "Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture"
    • Cooke, R.A. and Rousseau, D.M. (1988), "Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture", Group and Organization Studies, Vol. 13, pp. 245-73.
    • (1988) Group and Organization Studies , vol.13 , pp. 245-273
    • Cooke, R.A.1    Rousseau, D.M.2
  • 9
    • 0000318951 scopus 로고
    • "Measuring normative beliefs and shared behavioral expectations in organizations: The reliability and validity of the organizational culture inventory"
    • Cooke, R.A. and Szurnal, J.L. (1993), "Measuring normative beliefs and shared behavioral expectations in organizations: The reliability and validity of the organizational culture inventory", Psychological Reports, Vol. 72, pp. 1299-330.
    • (1993) Psychological Reports , vol.72 , pp. 1299-1330
    • Cooke, R.A.1    Szurnal, J.L.2
  • 10
    • 0040787091 scopus 로고    scopus 로고
    • "Using the organizational culture inventory to understand the operating cultures of organizations"
    • in Ashkanasy, N.M., Widerom, C.P.M. and Peterson, M.F. (Eds), Sage, Thousand Oaks, CA
    • Cooke, R.A. and Szurnal, J.L. (2000), "Using the organizational culture inventory to understand the operating cultures of organizations", in Ashkanasy, N.M., Widerom, C.P.M. and Peterson, M.F. (Eds), Handbook of Organizational Culture and Climate, Sage, Thousand Oaks, CA, pp. 147-62.
    • (2000) Handbook of Organizational Culture and Climate , pp. 147-162
    • Cooke, R.A.1    Szurnal, J.L.2
  • 11
    • 12344314702 scopus 로고    scopus 로고
    • "Connecting performance with culture: A case example of change within procurement at British Aerospace Airbus"
    • July/August
    • Dale, M. (1997), "Connecting performance with culture: A case example of change within procurement at British Aerospace Airbus", Focus on Change Management, July/August.
    • (1997) Focus on Change Management
    • Dale, M.1
  • 13
    • 0027552258 scopus 로고
    • "The leader's role in implementing total quality management"
    • Gaucher, E. and Kratochwill, E. (1993), "The leader's role in implementing total quality management", Quality Management in Health Care, Vol. 1 No. 3, pp. 10-18.
    • (1993) Quality Management in Health Care , vol.1 , Issue.3 , pp. 10-18
    • Gaucher, E.1    Kratochwill, E.2
  • 15
    • 1842587432 scopus 로고    scopus 로고
    • "Investigating organizational culture: A comparison of a 'high'- and a 'low'-performing residential unit for people with intellectual disabilities"
    • Gillett, E. and Stenfer-Kroese, B. (2003), "Investigating organizational culture: A comparison of a 'high'- and a 'low'-performing residential unit for people with intellectual disabilities", Journal of Applied Research in Intellectual Disabilities, Vol. 16 No. 4, pp. 279-83.
    • (2003) Journal of Applied Research in Intellectual Disabilities , vol.16 , Issue.4 , pp. 279-283
    • Gillett, E.1    Stenfer-Kroese, B.2
  • 16
    • 0000090372 scopus 로고    scopus 로고
    • "What holds the modern company together?"
    • Goffee, R. and Jones, G. (1996), "What holds the modern company together?", Harvard Business Review, Vol. 74 No. 6, pp. 133-49.
    • (1996) Harvard Business Review , vol.74 , Issue.6 , pp. 133-149
    • Goffee, R.1    Jones, G.2
  • 17
    • 0001956548 scopus 로고
    • "A new approach to factor analysis: The radex"
    • in Lazerfeld, P. (Ed.), Free Press, Glencoe, IL
    • Guttman, L. (1954), "A new approach to factor analysis: The radex", in Lazerfeld, P. (Ed.), Mathematical Thinking in the Social Sciences, Free Press, Glencoe, IL, pp. 258-348.
    • (1954) Mathematical Thinking in the Social Sciences , pp. 258-348
    • Guttman, L.1
  • 18
    • 0003921190 scopus 로고
    • "Influence of organizational factors on performance reliability"
    • Brookhaven National Laboratory, Upton NY, (Report to the Division of Systems Research, US Nuclear Regulatory Commission)
    • Haber, S.B., O'Brien, J.N., Metlay, D.S. and Crouch, D.A. (1991), "Influence of organizational factors on performance reliability", Brookhaven National Laboratory, Upton NY, (Report to the Division of Systems Research, US Nuclear Regulatory Commission).
    • (1991)
    • Haber, S.B.1    O'Brien, J.N.2    Metlay, D.S.3    Crouch, D.A.4
  • 19
    • 12344291448 scopus 로고    scopus 로고
    • "The relationship of unit culture and RN and client outcomes"
    • unpublished PhD dissertation, University of Illinois at Chicago, Chicago, IL
    • Haley, B.R. (1998), "The relationship of unit culture and RN and client outcomes", unpublished PhD dissertation, University of Illinois at Chicago, Chicago, IL.
    • (1998)
    • Haley, B.R.1
  • 20
    • 10944261629 scopus 로고    scopus 로고
    • "The development and validation of the GLOBE culture and leadership scales"
    • in House, R.J., Hanges, P.J., Javidan, M., Dorfman, P.W. and Gupta, V. (Eds), Sage Publications, Thousand Oaks, CA
    • Hanges, P.J. and Dickson, M.W. (2004), "The development and validation of the GLOBE culture and leadership scales", in House, R.J., Hanges, P.J., Javidan, M., Dorfman, P.W. and Gupta, V. (Eds), Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies, Sage Publications, Thousand Oaks, CA, pp. 122-51.
    • (2004) Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies , pp. 122-151
    • Hanges, P.J.1    Dickson, M.W.2
  • 21
    • 21344486420 scopus 로고
    • "Individual perceptions of organizational cultures: A methodological treatise on levels of analysis"
    • Hofstede, G., Bond, M.H. and Luk, C. (1993), "Individual perceptions of organizational cultures: A methodological treatise on levels of analysis", Organization Studies, Vol. 14 No. 4, pp. 483-503.
    • (1993) Organization Studies , vol.14 , Issue.4 , pp. 483-503
    • Hofstede, G.1    Bond, M.H.2    Luk, C.3
  • 23
    • 0036125832 scopus 로고    scopus 로고
    • "Understanding cultures and implicit leadership theories across the globe: An introduction to Project GLOBE"
    • House, R.J., Javidan, M., Hanges, P.J. and Dorfman, P.W. (2002), "Understanding cultures and implicit leadership theories across the globe: An introduction to Project GLOBE", Journal of World Business, Vol. 37, pp. 3-10.
    • (2002) Journal of World Business , vol.37 , pp. 3-10
    • House, R.J.1    Javidan, M.2    Hanges, P.J.3    Dorfman, P.W.4
  • 24
    • 0347253136 scopus 로고
    • Human Synergistics, Coca-Cola Retailing Research Council, Atlanta, GA
    • Human Synergistics (1986), Improving Store Management Effectiveness, Coca-Cola Retailing Research Council, Atlanta, GA.
    • (1986) Improving Store Management Effectiveness
  • 30
    • 0031989675 scopus 로고    scopus 로고
    • "Norms and nurse management of conflicts: Keys to understanding nurse-physician collaboration"
    • Keenan, G.M., Cooke, R.A. and Hillis, S.L. (1998), "Norms and nurse management of conflicts: Keys to understanding nurse-physician collaboration", Research in Nursing and Health, Vol. 21, pp. 59-72.
    • (1998) Research in Nursing and Health , vol.21 , pp. 59-72
    • Keenan, G.M.1    Cooke, R.A.2    Hillis, S.L.3
  • 33
    • 0003523206 scopus 로고
    • Kilmann, R.H., Saxton, M.J. and Serpa, R. (Eds) Jossey-Bass San Francisco, CA
    • Kilmann, R.H., Saxton, M.J. and Serpa, R. (Eds) (1985), Gaining Control of the Corporate Culture, Jossey-Bass, San Francisco, CA.
    • (1985) Gaining Control of the Corporate Culture
  • 34
    • 84973709223 scopus 로고
    • "Organizational culture, distribution and amount of control, and perceptions of quality"
    • Klein, A.S., Masi, R.J. and Weidner, C.K. (1995a), "Organizational culture, distribution and amount of control, and perceptions of quality", Group & Organization Management, Vol. 20, pp. 122-48.
    • (1995) Group & Organization Management , vol.20 , pp. 122-148
    • Klein, A.S.1    Masi, R.J.2    Weidner, C.K.3
  • 35
    • 12344320826 scopus 로고
    • "Corporate culture and store performance: Differences among high performance and low performance stores"
    • unpublished PhD dissertation. Temple University, Philadelphia, PA
    • Klein, M.I. (1992), "Corporate culture and store performance: differences among high performance and low performance stores", unpublished PhD dissertation. Temple University, Philadelphia, PA.
    • (1992)
    • Klein, M.I.1
  • 36
    • 84973701637 scopus 로고
    • Organizational culture in high reliability organizations: An extension
    • Klein, R.L., Bigley, G.A. and Roberts, K.H. (1995b), "Organizational culture in high reliability organizations: An extension", Human Relations, Vol. 48, pp. 771-93.
    • (1995) Human Relations , vol.48 , pp. 771-793
    • Klein, R.L.1    Bigley, G.A.2    Roberts, K.H.3
  • 37
    • 33751210119 scopus 로고
    • "Effects of registered nurses' work design on hospital culture, quality, and cost of patient care"
    • PhD dissertation, University of Illinois at Chicago, Chicago, IL
    • Komoski-Goeffert, K. (1994), "Effects of registered nurses' work design on hospital culture, quality, and cost of patient care", PhD dissertation, University of Illinois at Chicago, Chicago, IL.
    • (1994)
    • Komoski-Goeffert, K.1
  • 41
    • 0002737474 scopus 로고
    • "Building commitment through organizational culture"
    • Lahiry, S. (1994), "Building commitment through organizational culture", Training and Development Journal, Vol. 48, pp. 50-2.
    • (1994) Training and Development Journal , vol.48 , pp. 50-52
    • Lahiry, S.1
  • 44
    • 12344249228 scopus 로고    scopus 로고
    • "The effects of communications training and mentoring on individual communication self-efficacy, job performance, and normative beliefs"
    • unpublished PhD dissertation: University of Illinois at Chicago, Chicago, IL
    • Leeds, C. (1999), "The effects of communications training and mentoring on individual communication self-efficacy, job performance, and normative beliefs", unpublished PhD dissertation: University of Illinois at Chicago, Chicago, IL.
    • (1999)
    • Leeds, C.1
  • 45
    • 33748772833 scopus 로고    scopus 로고
    • "The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors"
    • Litzky, B.E., Eddleston, K.A. and Kidder, D.L. (2006), "The good, the bad, and the misguided: How managers inadvertently encourage deviant behaviors", Academy of Management Perspectives, Vol. 20 No. 1, pp. 91-103.
    • (2006) Academy of Management Perspectives , vol.20 , Issue.1 , pp. 91-103
    • Litzky, B.E.1    Eddleston, K.A.2    Kidder, D.L.3
  • 46
    • 0019027048 scopus 로고
    • "Surprise and sensemaking: What newcomers experience in entering unfamiliar organizational settings"
    • Louis, M.R. (1980), "Surprise and sensemaking: What newcomers experience in entering unfamiliar organizational settings", Administrative Science Quarterly, Vol. 25, pp. 226-51.
    • (1980) Administrative Science Quarterly , vol.25 , pp. 226-251
    • Louis, M.R.1
  • 47
    • 0001898320 scopus 로고
    • "Organizations as culture-bearing milieux"
    • in Pondy, L.R., Frost, P., Morgan, G. and Dandridge, T.C. (Eds), JAI Press, Greenwich, CT
    • Louis, M.R. (1983), "Organizations as culture-bearing milieux", in Pondy, L.R., Frost, P., Morgan, G. and Dandridge, T.C. (Eds), Organizational Symbolism, JAI Press, Greenwich, CT.
    • (1983) Organizational Symbolism
    • Louis, M.R.1
  • 49
    • 0027324926 scopus 로고
    • "The organizational culture: Implications for nursing service"
    • McDaniel, C. and Stumpf, L. (1995), "The organizational culture: implications for nursing service", Journal of Nursing Administration, Vol. 23, pp. 54-60.
    • (1995) Journal of Nursing Administration , vol.23 , pp. 54-60
    • McDaniel, C.1    Stumpf, L.2
  • 50
    • 0002834755 scopus 로고
    • "Organizational culture and counterculture: An uneasy symbiosis"
    • Autumn
    • Martin, J. and Siehl, C. (1983), "Organizational culture and counterculture: An uneasy symbiosis", Organizational Dynamics, Vol. 12, Autumn, pp. 52-64.
    • (1983) Organizational Dynamics , vol.12 , pp. 52-64
    • Martin, J.1    Siehl, C.2
  • 52
    • 0004009793 scopus 로고
    • Harper & Bros and Regnery/Gateway New York, NY and South Bend, IN
    • Maslow, A.H. (1959), New Knowledge in Human Values, Harper & Bros and Regnery/Gateway, New York, NY and South Bend, IN.
    • (1959) New Knowledge in Human Values
    • Maslow, A.H.1
  • 55
    • 84968100486 scopus 로고
    • "Corporations, culture, and commitment: Motivation and social control in organizations"
    • O'Reilly, C. (1989), "Corporations, culture, and commitment: motivation and social control in organizations", California Management Review, Vol. 31, pp. 9-25.
    • (1989) California Management Review , vol.31 , pp. 9-25
    • O'Reilly, C.1
  • 56
    • 0000250672 scopus 로고
    • "People and organizational culture: A profile comparison approach to assessing person-organization fit"
    • O'Reilly, C.A., Chatman, J. and Caldwell, D.F. (1991), "People and organizational culture: A profile comparison approach to assessing person-organization fit", Academy of Management Journal, Vol. 34 No. 3, pp. 487-507.
    • (1991) Academy of Management Journal , vol.34 , Issue.3 , pp. 487-507
    • O'Reilly, C.A.1    Chatman, J.2    Caldwell, D.F.3
  • 58
    • 0002552267 scopus 로고
    • "Climate and culture: An evolution of constructs"
    • in Schneider, B. (Ed.), Jossey-Bass, San Francisco, CA
    • Reichers, A. and Schneider, B. (1990), "Climate and culture: An evolution of constructs", in Schneider, B. (Ed.), Organizational Climate and Culture, Jossey-Bass, San Francisco, CA.
    • (1990) Organizational Climate and Culture
    • Reichers, A.1    Schneider, B.2
  • 60
    • 84965853510 scopus 로고
    • "Normative beliefs in fund-raising organizations: Linking culture to organizational performance and individual responses"
    • Rousseau, D.M. (1990), "Normative beliefs in fund-raising organizations: Linking culture to organizational performance and individual responses", Group & Organization Studies, Vol. 15, pp. 448-60.
    • (1990) Group & Organization Studies , vol.15 , pp. 448-460
    • Rousseau, D.M.1
  • 66
    • 0001966062 scopus 로고
    • "The role of the founder in creating organizational culture"
    • Summer
    • Schein, E.H. (1983), "The role of the founder in creating organizational culture", Organizational Dynamics, Summer.
    • (1983) Organizational Dynamics
    • Schein, E.H.1
  • 67
    • 12344325278 scopus 로고
    • Suppose we took culture seriously
    • Summer
    • Schein, E.H. (1984), "Suppose we took culture seriously", Academy of Management Newsletter, Summer, Nos 2-3, p. 7.
    • (1984) Academy of Management Newsletter , Issue.2-3 , pp. 7
    • Schein, E.H.1
  • 68
    • 0030306365 scopus 로고    scopus 로고
    • "Culture: The missing concept in organization studies"
    • Schein, E.H. (1996), "Culture: The missing concept in organization studies", Administrative Science Quarterly, Vol. 41, pp. 229-40.
    • (1996) Administrative Science Quarterly , vol.41 , pp. 229-240
    • Schein, E.H.1
  • 69
    • 0026209759 scopus 로고
    • "Organizational assessment in intensive care units (ICUs): Construct development, reliability, and validity of the ICU nurse-physician questionnaire"
    • Shortell, S.M., Rousseau, D.M., Morrison, E.M., Gillies, R.R., Devers, K.J. and Simmons, T.L. (1991), "Organizational assessment in intensive care units (ICUs): Construct development, reliability, and validity of the ICU nurse-physician questionnaire", Medical Care, Vol. 29, pp. 709-26.
    • (1991) Medical Care , vol.29 , pp. 709-726
    • Shortell, S.M.1    Rousseau, D.M.2    Morrison, E.M.3    Gillies, R.R.4    Devers, K.J.5    Simmons, T.L.6
  • 70
    • 33751209499 scopus 로고
    • "Organizational culture during the accident response process"
    • American Nuclear Society, La Grange Park IL
    • Shurberg, D.A. and Haber, S.B. (1992), "Organizational culture during the accident response process", Proceedings of the Topical Meeting on Risk Management, American Nuclear Society, La Grange Park IL, pp. 152-55.
    • (1992) Proceedings of the Topical Meeting on Risk Management , pp. 152-155
    • Shurberg, D.A.1    Haber, S.B.2
  • 71
    • 0002070145 scopus 로고
    • "The human touch in successful strategic alliances"
    • Slowinski, G. (1992), "The human touch in successful strategic alliances", Mergers & Acquisitions, Vol. 27, pp. 44-7.
    • (1992) Mergers & Acquisitions , vol.27 , pp. 44-47
    • Slowinski, G.1
  • 72
    • 0000472274 scopus 로고
    • "Concepts of culture and organizational analysis"
    • Smircich, L. (1983), "Concepts of culture and organizational analysis", Administrative Science Quarterly, Vol. 28, pp. 339-58.
    • (1983) Administrative Science Quarterly , vol.28 , pp. 339-358
    • Smircich, L.1
  • 77
    • 12344311669 scopus 로고
    • "The corporate culture vultures"
    • October 17
    • Uffal, B. (1983), "The corporate culture vultures", Fortune, October 17.
    • (1983) Fortune
    • Uffal, B.1
  • 80
    • 33751227220 scopus 로고    scopus 로고
    • "Investigation of the crash of Flight 587"
    • USA Today 27 May
    • USA Today (2003), "Investigation of the crash of Flight 587", USA Today, 27 May.
    • (2003) USA Today
  • 81
    • 0041162126 scopus 로고
    • "The relationship of role conflict and ambiguity to organizational culture"
    • in Sauter, S.L. and Murphy, L.R. (Eds), American Psychological Association, Washington, DC
    • van der Velde, M. and Class, M.D. (1995), "The relationship of role conflict and ambiguity to organizational culture", in Sauter, S.L. and Murphy, L.R. (Eds), Organizational Risk Factors for Job Stress, American Psychological Association, Washington, DC, pp. 53-9.
    • (1995) Organizational Risk Factors for Job Stress , pp. 53-59
    • van der Velde, M.1    Class, M.D.2
  • 83
    • 33751244264 scopus 로고    scopus 로고
    • "NASA culture, shuttle losses may be linked"
    • Broadcast Press Briefing, 24 April
    • Vaughn, D. (2003), "NASA culture, shuttle losses may be linked", Broadcast Press Briefing, 24 April.
    • (2003)
    • Vaughn, D.1
  • 84
    • 0040045762 scopus 로고    scopus 로고
    • "National and corporate cultural fit in mergers/acquisitions: An exploratory study"
    • Weber, Y., Shenkar, O. and Raveh, A. (1996), "National and corporate cultural fit in mergers/acquisitions: An exploratory study", Management Science, Vol. 42 No. 8, pp. 1215-28.
    • (1996) Management Science , vol.42 , Issue.8 , pp. 1215-1228
    • Weber, Y.1    Shenkar, O.2    Raveh, A.3
  • 85
    • 12344260173 scopus 로고    scopus 로고
    • "Trust and distrust at work: Normative and dyad-exchange influences on individual and subunit performance"
    • unpublished PhD dissertation, University of Illinois at Chicago, Chicago, IL
    • Weidner, C.K. (1997), "Trust and distrust at work: Normative and dyad-exchange influences on individual and subunit performance", unpublished PhD dissertation, University of Illinois at Chicago, Chicago, IL.
    • (1997)
    • Weidner, C.K.1
  • 86
    • 33751238195 scopus 로고    scopus 로고
    • "IBM division reborn to motivated productivity"
    • Workforce
    • Workforce (1998), "IBM division reborn to motivated productivity", Workforce, p. 74.
    • (1998) Workforce , pp. 74
  • 87
    • 0039562107 scopus 로고    scopus 로고
    • "A correlational and factor analytic study of four questionnaire measures of organizational culture"
    • Xenihou, A. and Furnham, A. (1996), "A correlational and factor analytic study of four questionnaire measures of organizational culture", Human Relations, Vol. 49, pp. 349-71.
    • (1996) Human Relations , vol.49 , pp. 349-371
    • Xenihou, A.1    Furnham, A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.