Modes of reasoning in theories of the social impact of advanced technology. A critique of ERP systems in healthcare

Annual Reviews in Control

Volumn 30, Issue 2, 2006, Pages 243-253

  Stapleton, Larry ^a  

^a South East Technological University   (Ireland)

Author keywords

ERP; Health informatics; Human centred systems

Indexed keywords

AUTOMATION; ECONOMIC AND SOCIAL EFFECTS; ENTERPRISE RESOURCE PLANNING; HEALTH CARE; MAN MACHINE SYSTEMS;

AUTOMATIC HEALTHCARE SYSTEMS; CONTROL COMMUNITY; ENTERPRISE INTEGRATION SYSTEMS; HUMAN-CENTRED SYSTEMS;

CONTROL SYSTEM ANALYSIS;

EID: 33751172755     PISSN: 13675788     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.arcontrol.2006.09.007     Document Type: Article

References (83)

1. Arayici Y., Aouad G., and Ahmed V. Requirements engineering for innovative integrated ICT systems for the construction industry. Construction Innovation 12 2 (2005) 233-239
2. Ashby W.R. An introduction to cybernetics (1957), Chapman & Hall, London
3. Atkinson A., Eldabi T., Paul R., and Pouloudi A. Integrated approach to healthcare informatics research and development. Logistics Information Management 15 2 (2002) 138-152
4. Baudrillard J. Simulations and simulacra (1994), Semiotext, NY
5. Bell T.E., and Thayer T.A. Software requirements: Are they really a problem?. Proceedings of second international conference on software engineering (1976), IEEE Computer Society Press 61-68
6. Bessant J. High involvement innovation: Building and sustaining competitive advantage through continuous change (2003), Wiley, NY
7. Bickerton M.J., and Siddiqi J. The classification of requirements engineering methods. Proceedings of the international symposium of requirements engineering (1993), IEEE Computer Society Press 182-186
8. Bokeno R. Introduction: Appraisals of organizational learning as emancipatory change. Journal of Organizational Change Management 16 6 (2003) 603-618
9. Bondarouk T., and Kees Looise J. HR contribution to IT innovation implementation: Results of three case studies. Creativity and Innovation Management 14 2 (2005) 160-171
10. Borgmann A. Holding on to reality (2000), University of Chicago Press, MI
11. Brandt, D. (2003). Human-centred systems design: 20 case reports (set of edited readings). ARMT: Aachen.
12. Brandt D., and Cernetic J. Human-centred approaches to control & IT: European experiences. AI & Society 12 (1998) 2-20
13. Brodner P. The Shape of Future Technology: The Anthropocentric Alternative (1991), Springer Verlag, London
14. Brodner, P. (2006). Behind the IT paradox: The semiotic nature of computer artefacts, Proceedings of the IFAC International Conference on Automation Based on Human Skill (ABoHS), Nancy, in press.
15. Brodner P. The shape of future technologies: The anthropocentric alternative (1990), Springer-Verlag
16. Byrne S., Ryan A., and Stapleton L. The tail wagging the dog-ERP deployment as the destruction of competitiveness and the creation of isomorphic economies. Proceedings of the Irish Academy of Management (2001), Trinity College, Dublin
17. Carew P., and Stapleton L. Towards a privacy framework for information systems development. In: Vaselicas O., Wojtowski W., and Wojtowski G. (Eds). Information systems development: Advances in theory, practice and education (2005), Kluwer Academic Press/Plenum Press
18. Carmien S., Dawe M., Fischer G., and Gorman A. Socio-technical environments supporting people with cognitive disabilities using public transportation. ACM Transactions on Computer-Human Interaction 12 2 (2005) 233-239
19. Champion D., Stowell F., and O'Callaghan A. Client-led information system creation (CLIC): Navigating the gap. Information Systems Journal 15 3 (2005) 213-220
20. Checkland P. Systems thinking, systems practise (1999), Wiley, New York
21. Clarke S., and Lehaney B. Human-centred methods in information systems: Current Research and Practice (2000), Idea Group, PA
22. Cooley M. Human-centred systems: An urgent problem for systems designers. AI & Society 1 (1987) 37-46
23. Cooley M. Architect or bee? The human price of technology (1987), Hogarth Press, London
24. Dillard J., and Ruchala L. The rules are no game: From instrumental rationality to administrative evil. Accounting, Auditing & Accountability Journal 18 5 (October) (2005) 608-630
25. Dhillon G., and Backhouse J. Current directions in IS security research: Towards socio-organizational perspectives. Information Systems Journal 11 2 (2001) 127-138
26. Dimorovski G., Talha Dinibutun A., Kile F., Neck R., Stahre J., and Vlacic L.B. Control systems approaches for sustainable development and instability management in the globalisation age. Annual Reviews in Control 30 (2006) 103-115
27. Docteur, E., & Oxley, H. (2003). Healthcare systems: Lessons from the reform experience (OECD Report from OECD Health Working Papers Series). http://www.oecd.org/dataoecd/5/53/22364122.pdf.
28. Doolin B. Power and resistance in the implementation of a medical management information system. Information Systems Journal 14 4 (2004) 343-351
29. Dreyfus H. On the internet (2001), Routledge, NY
30. Duffy D., Stapleton L., Jordanova M., Lakov D., and Lyng M. From assistive technology to assistive systems: Total solutions for the learning disabled. Proceedings of the MEDeTEL international conference. Luxembourg (2004)
31. Fernandez R., and Spragley F. Focus on streamlined documentation. Nursing Management 35 10 (2004) 25-30
32. Galliers R. Choosing information systems research approaches. In: Galliers R. (Ed). Information systems research (1992), Blackwell Scientific Publications, Oxford 144-162
33. Gill K. The human-centred movement: The British context. AI & Society 10 (1996) 109-126
34. Gill K. Knowledge and the post-industrial society. In: Gill K.S. (Ed). Information society (1996), Springer Verlag, London 3-29
35. Grenier R., and Metes G. Enterprise networking (1992), Digital Press, MA
36. Goulielmos M. Systems development approach: Transcending methodology. Information Systems Journal 14 4 (2004) 363-379
37. Habermas J. The theory of communicative action (1981), Beacon Press, London
38. Haugh R. Patient Education. Journal of Hospitals and Health Networks 4 1 (2005) 26-31
39. Hayes N., and Walsham G. Participation in groupware mediated communities of practice: A socio-political analysis of knowledge working. Administrative Science Quarterly 42 (2003) 82-111
40. Hersh M. Ethical analysis of the information society. Proceedings of 8th IFAC International Conference on Automation Based on Human Skill. Goteborg, Sweden (2004)
41. Hirschheim R.A., and Newman M. Symbolism and information systems development: Myth, metaphor and magic. Information Systems Research 2 1 (1991) 29-62
42. Hyde A., and Roche-Reid B. Midwifery practice and the crisis of modernity: Implications for the role of the midwife. Social Science & Medicine 58 12 (June) (2004) 2613-2624
43. IE. (2005a). Irish Examiner Report dated 8th October, on the Provision of Healthcare Systems and Cost of Consultants. Reported by Woolfe, J. & Connolly, S. Novermber, available online at http://archives.tcm.ie/irishexaminer/2005/10/08/story521101227.asp.
44. IE, (2005b). Government must own up to errors (Irish Examiner Report). Reported by O'Brien, P. on 24 October. Available at http://archives.tcm.ie/irishexaminer/2005/10/24/story578219890.asp.
45. Ihde D. Instrumental realism (1991), Indiana University Press, Indianapolis
46. Ihde D. Bodies in technology (2002), University of Minnesota Press, Minneapolis
47. Jayachandra Y. Re-engineering the networked enterprise (1994), McGraw-Hill, NY
48. Johnstone D., and Tate M. Bringing human information behaviour into information systems research: An application of systems modelling. Information Research 9. 4 (2004)
49. Jones O., and Tilley F. Competitive advantage in SMEs: Organising for innovation and change (2003), Wiley, NY
50. Kesseler E., and Knapen E.G. Towards human-centred design: Two case studies. Journal of Systems and Software 79 3 (2006) 212-301
51. Klein H.K., and Hirschheim R.A. Rationality concepts in information system development methodologies. Accounting, Management and Information Technology 2 2 (1991) 157-166
52. Koch C., and Buhl H. ERP-supported teamworking in Danish manufacturing?. New Technology, Work and Employment 16 3 (2001) 164-175
53. Kotos K., and Vouros G. Human-centered ontology engineering: The HCOME methodology. Knowledge and Information Systems 10 1 (2006) 109-120
54. Latour B. Pandora's hope: Essays on the reality of science studies (1999), Harvard, MA
55. Leignick-Hall C. A conceptual model of quality in human-services enterprises: Steps towards a theory. Academy of Management Annual Conference Proceedings. Atlanta, Georgia, 8-11 August (1993)
56. Leignick-Hall C. The patient as the pivot point for quality in health care delivery. Hospital and Services Administration 40 1 (1995) 25-40
57. Malone D. Knowledge management: A model for organisational learning. International Journal of Accounting Information Systems 3 (2002) 111-123
58. Mansour M. Systems theory and human science. Annual Reviews in Control 26 (2002) 1-13
59. Myers M. Dialectical hermeneutics: A theoretical framework for the implementation of information systems. Information Systems Journal January (1995) 51-70
60. Mullally, B., & Stapleton, L. (2006). The socialisation of virtual teams: Implications for ISD. 14th international conference on information systems development, Kluwer/Plenum Series on Information systems Development, in press.
61. Murphy F., Stapleton L., and Smith D. Tacit knowledge and human-centred systems: The key to managing the social impact of technology. International Multitrack Conference of Advances in Control Systems (2004), Elsevier, Holland
62. Mumford E. A socio-technical approach to systems design. Requirements Engineering 5 (2000) 125-133
63. NJG. (2006). Health care costs: U.S. spends more, receives less, Op-Ed states, BCBS Healthcare Issues International, August 16th 2006 Issue.
64. OECD (2005). OECD countries spend only 3% of healthcare budgets on prevention, public awareness, Organisation for Economic Cooperation and Development Report, November, http://www.oecd.org/document/0/0,2340,en_2649_201185_35625856_1_1_1_1,00.html.
65. Patton S. The right dose of technology helps the medicine go down. CIO 19 3 (2005) 1-5
66. Pollitt D. Employee flexibility spells success at T-Systems. Human Resource Management International Digest 13 5 (2005) 8-11
67. Sismondo S. Science without myth (1996), SUNY Press, NY
68. Sizek S. On belief (2001), Routledge, NY
69. Sodomka P. Engaging patients & families: A high leverage tool for health care leaders. Hospitals & Health Networks 80 8 (2006) 28-30
70. Sproull L., and Kiesler S. Connections: New ways of working in the networked organisation (1991), MIT Press, MA
71. Stapleton, L. (2001). Information systems development: An empirical study of Irish manufacturing companies, Ph.D. Thesis, Department of Business Information systems, University College, Cork, Republic of Ireland.
72. Stapleton L. From information systems in social settings to information systems as social settings: A study of large information systems in manufacturing firms. In: Brandt D., and Cernetic J. (Eds). Proceedings of the 7th IFAC symposium on automation based on human skill: Joint design of technology and organisation (2001), Elsevier/North Holland
73. Stapleton L. Information systems and automation technology as social spaces. In: Brandt, et al. (Ed). Human-centred issues in advanced engineering (2003), Elsevier/North Holland
74. Stapleton L., and Murphy C. Revisiting the nature of information systems: The urgent need for a crisis in IS theoretical discourse. Transactions of International Information Systems 1 4 (2003)
75. Stapleton, L., Hersh, M., & Duffy, D. (2005). Applications of narrative ethics to engineering. Proceedings of the IFAC World Congress, in press.
76. Suchman L. Plans and situated actions (1987), Cambridge, MA
77. Turban E., Leidner D., McLean E., and Wetherbe J. Information technology for management: Transforming organisations in the digital economy (2006), Wiley, NY
78. von Stamm B. Managing innovation, design and creativity (2003), Wiley, NY
79. Webb J. The mismanagement of innovation. Sociology 26 3 (1992) 471-493
80. Wobbe W. Anthropocentric production systems in the context of European integration. In: Masuda Y. (Ed). Human-centred systems in the global economy (1992), Springer-Verlag London, London
81. Woods J., MacDonald T.J., and Stapleton L. EC- IDM: The electronic commerce integrated information systems development methodology for small firms. In: Vasilecas O., Caplnskas A., Wojtowski W., Wojtowski G., Zupancic J., and Wrycza S. (Eds). Proceedings of the thirteenth internatoinal conference on information systems development: Advances in theory, practice and education. Plenum Academic Press (2004) 117-128
82. Zeleny M., Cornet R., and Stoner J. Moving from the age of specialization to the era of integration. Human Systems Management 9 3 (1990) 153-172
83. Zuboff S. In the age of the smart machine (1988), Heinemann, London