Newspaper ombudsmanship as viewed by ombudsmen and their editors

Newspaper Research Journal

Volumn 20, Issue 4, 1999, Pages 37-49

  Starck, Kenneth ^a   Eisele, Julie ^b  

^a UNIVERSITY OF IOWA   (United States)

^b NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33751162174     PISSN: 07395329     EISSN: 23764791     Source Type: Journal    
DOI: 10.1177/073953299902000404     Document Type: Article

References (32)

1. Sam Zagoria, The Ombudsman: How Good Governments Handle Citizens’ Grievances. Cabin John, Maryland/Washington, D.C.: Seven Locks Press, 1988, p. 5.
2. The Organization of News Ombudsmen, What is an Ombudsman? February 16,1999. ONO’s Web site is:http://www5Jnfi.net/ono/lntro.html
3. Barbara Marquand, Watchdogs or PR Flacks? The Rare Ombudsmen. Editor & Publisher, March 7, 1998, pp. 16-17.
4. Stephen Klaidman and Tom L. Beauchamp, The Virtuous Journalist. New York: Oxford University Press, 1987, pp. 227-229
5. Gene Goodwin and Ron F. Smith, Groping for Ethics in Journalism, 3rd Edition. Ames: Iowa State University Press, 1994, pp. 297-300
6. American Society of Newspaper Editors, ASNE Launches Journalism Credibility Initiative. July 17, 1997. Website: http://www.asne.org/kiosk/news/credibility.htm
7. The Pew Research Center For The People & The Press, Press “Unfair, Inaccurate and Pushy”, 1997. Website: http://www.people-press.org/97medrpt.htm
8. Evidence abounds. For example, we checked circulation figures of nine major daily newspapers - Los Angeles Times, Washington Post, Chicago Tribune, Minneapolis Star Tribune, New York Times, Wall Street Journal, Houston Chronicle, Seattle Times and Seattle Post-intelligencer- for 1992 and 1996 and found that only the New York Times and Houston Chronicle did not report declines in circulation. Source: Editor & Publisher International Yearbook, 1992 and 1996. See also Circulation Slide For Newspapers, Editor & Publisher, May 10, 1997, pp. 3, 35; and Mark Fitzgerald, Latest Newspaper Circulation Figures: 12 of Top 25 Lose Sunday Readers. Editor & Publisher Interactive, November 6,1997. Website: http://www.medlainfo.com/ephome/news/newshtm/stories/110697n1.htm
9. M. L. Stein, Good Journalism And Bottom Line. Editor & Publisher, July 19, 1997, pp. 10-13.
10. A sampling: Cassandra Tate, What Do Ombudsmen Do? Columbia Journalism Review, May/June 1984, pp. 37-41
11. M. L. Stein, How ombudsmen perceive themselves and How editors view ombudsmen. Editor & Publisher, May 13, 1989, pp. 14-16
12. Charles W. Bailey, Newspapers Need Ombudsmen: An Editor’s View. Washington Journalism Review, November 1990, pp. 29-34
13. Kate McKenna, The Loneliest Job in the Newsroom. American Journalism Review, March 1993, pp. 41-44
14. M. L. Stein, Newspapers Pummeled At Ombudsmen’s Gathering. Editor & Publisher, May 30, 1998, pp. 10-11f.
15. William L. Barnett, Survey Shows Few Papers are Using Ombudsmen. Journalism Quarterly, Spring 1973, pp. 153-156
16. Suraj Kapoor and Ralph Smith, The Newspaper Ombudsman—A Progress Report. Journalism Quarterly, Autumn 1979, pp. 628-631.
17. David R. Nelson and Kenneth Starck. The Newspaper Ombudsman as Viewed by the Rest of the Staff. Journalism Quarterly, Autumn 1974, pp. 453-457.
18. Donald T. Mogavero, The American Press Ombudsman. Journalism Quarterly, Winter 1982, pp. 548-553f.
19. James M. Bernstein, The Public’s View of Newspaper Accountability. Newspaper Research Journal, Winter 1986, pp. 1-9.
20. Barbara W. Hartung, Alfred JaCoby and David M. Dozier, Readers’ Perceptions of Purpose of Newspaper Ombudsman Program. Journalism Quarterly, Winter 1988, pp. 914-919.
21. James S. Ettema and Theodore L. Glasser, Public Accountability or Public Relations? Newspaper Ombudsmen Define Their Role. Journalism Quarterly, Spring 1987, pp. 3-12
22. Craig Sanders and Neil Nemeth, Public Information and Public Dialogues: An Analysis of the Public Relations Behavior of Newspaper Ombudsmen. Paper presented at the annual convention, Association for Education in Journalism and Mass Communi­cation, Chicago, July-August 1997; Neil Nemeth and Craig Sanders, Public Relations, Accountability or Criticism? A Content Analysis of the Public Columns Written by Newspaper Ombudsmen. Paper presented at the annual convention, Association for Education in Journalism and Mass Communication, Anaheim, California, August 1996.
23. David Pritchard, The Impact of Newspaper Ombudsmen on Journalists’ Attitudes. Journalism Quarterly, Spring 1993, pp. 77-86.
24. B. W. McKinzie, How papers with and without ombudsmen resolve disputes. Newspaper Research Journal, Spring 1994, pp. 14-24.
25. Sherrie L. Wilson, William A. Babcock and John Pribek, Newspaper ombudsmen’s reactions to use of anonymous sources. Newspaper Research Journal, Summer/Fall 1997, pp. 141-153.
26. Maggie B. Thomas, News Ombudsmen: An Inside View. Paper presented at the international convention, Organization of News Ombudsmen, Fort Worth, Texas, May 1995.
27. Randall P. Bezanson, Gilbert Cranberg and John Soloski, Libel Law and The Press: Myth and Reality. New York: The Free Press, A Division of Macmillan, Inc., 1987, pp. 29-53.
28. McKinzie, Libel Law and The Press: Myth and Reality. New York: The Free Press, A Division of Macmillan, Inc., 1987, pp. 29-53..
29. Alicia C. Shepard, To Err Is Human, To Correct Divine. American Journalism Review, June 1998, pp. 50-56
30. Gilbert Cranberg and Kenneth Starck, Complaint Department Out to Lunch, Sorry. Editor & Publisher, August 1, 1998, pp. 48-32.
31. Stein, Newspapers Pummeled At Ombudsmen’s Gathering, 1998, pp. 48-32.
32. Marquand, Newspapers PummeledAt Ombudsmen’s Gathering, 1998, pp. 48-32.