Understanding the influences of Atmospheric cues on the emotional responses and behaviours of museum visitors

Journal of Nonprofit and Public Sector Marketing

Volumn 16, Issue 1-2, 2006, Pages 95-121

  Kottasz, Rita ^a  

^a LONDON METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Approachavoidance behaviours; Atmospheric cues; Museum marketing; PAD dimensions

Indexed keywords

EID: 33750500218     PISSN: 10495142     EISSN: 15406997     Source Type: Journal    
DOI: 10.1300/J054v16n01_06     Document Type: Article

References (89)

1. Akbar, S. (1993) "The Nehru Gallery National Textile Project", Museums for Integration in a Multicultural Society, Proceedings of the Annual Committee for Education and Cultural Action (CECA) Conference, The International Council of Museums (ICOM) Asia-Pacific Organisation, p.88.
2. Areni, C. and D. Kim (1993) "The Influence of Background Music on Shopping Behaviour: Classical Versus Top-Forty Music in a Wine Store" in Advances in Consumer Research, eds. L. McAlister and M.L. Rothschild, Provo, UT: Association for Consumer Research, 336-340.
3. Art Bulletin (1986) "Editorial: Art History and the Blockbuster Exhibition", September, p.358.
4. Babin, B.J. and W.R. Darden (1996) "Good and Bad Shopping Vibes: Spending and Patronage Satisfaction", Journal of Business Research, 35 (3), 201-206.
5. Baker, J. (1987) "The Role of the Environment in Marketing Services: The Consumer Perspective" in The Services Challenge: Integrating for Competitive Advantage, eds. J.A. Czepiel, C.A. Congram and J. Shanahan, Chicago: American Marketing Association, 79-84.
6. Baker, J., A. Parasuraman, D. Grewa and G. B. Voss (2002) "The Influence of Multiple Store Environmental Cues on Perceived Merchandise Value and Patronage Intentions", Journal of Marketing, 66 (April), 120-141.
7. Baker, J. D. Grewal and M. Levy (1992) "An Experimental Approach to Making Retail Store Environmental Decisions", Journal of Retailing, 68 (Winter), 445-460.
8. Balarabe, A.A. (1998) "The Usmanu Danfodiyo University Library Building: Problems and Prospects", Library Management, 19 (1), 29-36.
9. Barker, R.G. (1968) Ecological Psychology, Stanford, CA: Stanford University Press.
10. Bellizi, J.A. and R.E. Hite (1992) "Environmental Colour, Consumer Feelings and Purchase Likelihood", Psychology and Marketing, 9 (5), 347-363.
11. Bitgood, S.C. and D.D. Patterson (1993) "The Effect of Gallery Changes on Visitor Reading and Object Viewing Time", Environment and Behaviour, 25 (6), 683-697.
12. Bitner, M.J. (1992) "Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses", Journal of Marketing, 54 (January), 69-82.
13. Booms, B.H. and M.J. Bitner (1982) "Marketing Services by Managing the Environment", Cornell Hotel and Restaurant Administration Quarterly, 23 (1), 35-39.
14. Bourdieu, P. (1984) Distinction: Asocial Critique of the Judgement of Taste, London, Routledge and Kegan Paul.
15. Bourdeau, L. and J. Chebat (2001) "An Empirical Study of the Effects of the Design of the Display Galleries of an Art Gallery on the Movement of Visitors", Museum Management and Curatorship, 19 (1), 63-73.
16. Bradbourne, J.M. (1999) "Changing Designership: The Role of the Designer in the Informal Learning Environment", Museum Management and Curatorship, 18 (2), 159-171.
17. Bradbourne, J.M. (2001) "A New Strategic Approach to the Museum and its Relationship to Society", Museum Management and Curatorship, 19 (1), 75-84.
18. Chong, D. (2002) Arts Management, London and New York: Routledge.
19. Crowley, A.E. (1993) "The Two Dimensional Impact of Colour on Shopping", Marketing Letters, 4 (1), 59-69.
20. Davies, S. (1993) Victorian Values in Victorian Buildings: The Museum Profession in Crisis, Conference on Professionalism and Management in Great Britain, University of Stirling, 26-28 August, 1-16.
21. Desai, P. and A. Thomas (1998) "Cultural Diversity: Attitudes of Ethnic Minority Populations towards Museums and Galleries", London: Qualitative Workshop for the Museums and Galleries Commission, 19-26.
22. Donovan, R.J. and J.R. Rossiter (1982) "Store Atmosphere: An Experimental Psychology Approach", Journal of Retailing, 58 (1), 34-57.
23. Donovan R.J., J.R. Rossiter, G. Marcoolyn and A. Nesdale (1994) "Store Atmosphere and Purchasing Behaviour", Journal of Retailing, 70 (3), 283-294.
24. Edwards, S. and M. Shackley (1992) "Measuring the Effectiveness of Retail Window Display as an Element of the Marketing Mix", International Journal of Advertising, 11 (2), 193-202.
25. Falk, J. (1985) "Predicting Visitor Behaviour", Curator, 28 (4), 249-257.
26. Falk, J. (1991) "Analysis of the Behaviour of Family Visitors in Natural History Museums", Curator, 34 (1), 44-50.
27. Falk, J. (1993) "Assessing the Impact of Exhibit Arrangement on Visitor Behaviour and Learning", Curator, 36 (2), 133-146.
28. Foxall, G.R. (1990) Consumer Psychology in Behavioural Perspective, New York: Routledge and Kegan Paul.
29. Foxall, G.R. (1994) "Consumer Psychology and Behaviour Analysis", Journal of Economic Psychology, 15 (1), 5-91.
30. Foxall, G.R. (1996) Consumers in Context: The BPM Research Program, New York: Routledge and Kegan Paul.
31. Foxall, G.R. (1997a) "The Emotional Texture of Consumer Environments: A Systematic Approach to Atmospherics", Journal of Economic Psychology, 18 (4), 505-523.
32. Foxall, G.R. (1997b) "Explaining Consumer Behaviour: From Social Cognition to Environmental Control in Cooper" in the International Review of Industrial and Organisational Psychology, ed. I. Robertson, 12 (23),1-297.
33. Foxall, G.R. (1998) "The Behavioural Perspective Model: Consensibility and Consensuality", European Journal of Marketing, 33 (5/6), 570-596.
34. French, Y. (1996) "Clear Bright Light: Marketing for Museums", Museums Journal, October, p.36.
35. Gainer, B. (2001) "The Application of the Marketing Concept to Cultural Organisations: An Empirical Study of Ideology and Practice", Proceedings of the Sixth International Conference on Arts and Cultural Management, 1-4th July, Brisbane, Australia, 78-79.
36. Gallagher, T.J. (1977) "Visual Preference for Alternative Natural Landscapes", Doctoral Dissertation, University of Michigan.
37. Gardner,M. (1985) "Mood States and Consumer Behaviour: A Critical Review",Journal of Consumer Research, 12 (2), 281-300.
38. Hale, M. (1998) "Promoting a Culture of Learning through Education Business Partnership in Tower Hamlets: A Case Study of the Bankers Trust Initiative with Morpeth School", Education and Training, 40 (9), 384-390.
39. Harrell, G.D. and M.D. Hutt (1976) "Crowding in Retail Stores", MSU Business Topics, 33-39.
40. Hein, G.E. (1999) "The Constructivist Museum" in The Educational Role of the Museum, ed. E. Hooper-Greenhill, 2nd Ed. London: Routledge.
41. Herrington, J.D. and L.M. Capella (1996) "Effects of Music in Service Environments: A Field Study", Journal of Services Marketing, 10 (2), 36-41.
42. Hirsch, A.R. (1995) "Effects of Ambient Odours on Slot-Machine Usage in a Las Vegas Casino", Psychology and Marketing, 12 (4), 585-594.
43. Hjelle, L.A. and D.J. Ziegler (1992) "Personality Theories: Basic Assumptions, Research and Applications" in The Learning-Behavioural Perspective in Personality Theory, ed. B.F. Skinner, Chapter 7, 3rd. Edition.
44. Holahan, C.J. and M. Bonnes-Dobrowolny (1978) "Cognitive and Behavioural Correlates of the Spatial Environment: An Interaction Analysis", Environment and Behaviour, 10 (3), 317-332.
45. Holt, D. (1998) "Does Cultural Capital Structure American Consumption?", Journal of Consumer Research, 25 (1), 1-25.
46. Hooper-Greenhill, E. (1997) Museums and the Shaping of Knowledge, London: Routledge.
47. Hooper-Greenhill, E. (1999) The Educational Role of the Museum, London: Routledge, 2nd Ed.
48. Hui, L.D. and J.C. Chebat (1997) "The Impact of Music on Consumers' Reactions to Waiting for Services", Journal of Retailing, 73 (1), 87-104.
49. Jackson, T. and P. Meecham (1999) "The Culture of the Art Museum", Journal of Art and Design Education Directions, 18 (1), 2-9.
50. Kaplan, S. (1975) "An Informal Model for the Prediction of Preference" in Landscape Assessment, eds. E.H. Zube, R.O. Brush, and J.G. Fabos, Stroudsburg, PA: Dowden, Hutchinson and Ross.
51. Kaplan, S. (1987) "Aesthetics, Affect and Cognition", Environment and Behaviour, 19 (January), 3-32.
52. Kaplan, S.,R. Kaplan and J.S. Wendt (1972) "Rated Preference and Complexity for Natural and Urban Visual Material", Perception and Psychophysics, 12 (3), 354-356.
53. Ker, M. (1997) "Grounds for Design: The Improvement of School and College Grounds", Journal of Art and Design Education, 16 (1), 61-72.
54. Klein, H.J. (1983) "Tracking Visitor Circulation in Museum Settings", Environment and Behaviour, 25 (6), 782-800.
55. Kotler, P. (1973) "Atmospherics as a Marketing Tool", Journal of Retailing, 49 (January), 48-64.
56. Kotler, P. and J. Scheff (1997) Standing Room Only: Strategies for Marketing the Performing Arts, Boston, Massachusetts: Harvard Business School Press.
57. Lindgren, B.W. (1976) Statistical Theory, New York: Macmillan.
58. Mandler, G. (1975) "Consciousness: Respectable, Useful and Probably Necessary" in Information Processing and Cognitive Psychology, ed. R.L. Solso, Hillsdale, NJ: Lawrence Erlbaum.
59. Mazursky, D. and J. Jacoby (1986) "Exploring the Development of Store Images", Journal of Retailing, 62 (Summer), 145-165.
60. McGoldrick P.J. and C.P. Pieros (1998) "Atmospherics, Pleasure and Arousal: The Influence of Response Moderators", Journal of Marketing Management, 14 (1), 173-198.
61. McLean, F. (1995) "Future Directions for Marketing in Museums", Cultural Policy, 1 (2), 355-368.
62. Mehrabian, A. (1977) "A Questionnaire Measure of Individual Differences in Stimulus Screening and Associated Differences in Arousability", Environmental Psychology and Non-Verbal Behaviour, 1 (1), 89-103.
63. Mehrabian. A. (1979) "Effect of Emotional State on Alcohol Consumption", Psychological Reports, 44 (2), 271-282.
64. Mehrabian, A. and J.A. Russell (1974) An Approach to Environmental Psychology, Cambridge, MA: The MIT Press.
65. Mehrabian, A. and J.A. Russell (1975) "Environmental Effects on Affiliation among Strangers", Humanitas, 11 (2), 219-230.
66. Melton, A.W. (1972) "Visitor Behaviour in Museums: Some Early Research in Environmental Design", Human Factors, 14 (5), 393-403.
67. Nasar, J.L. (1989) "Perception, Cognition and Evaluation of Urban Places" in Public Places and Spaces eds. I. Altman and E.H. Zube, New York: Plenum Press, 31-56.
68. Owen, F. and R. Jones (1994) Statistics, 4th Ed, London: Pitman.
69. Pitts, S.E. (2003) "What Do Students Learn When We Teach Music?: An Investigation of the 'Hidden' Curriculum in a University Music Department", Arts and Humanities in Higher Education, 2 (3), 281-292.
70. Prickett, R. (1997) "Alive and Kicking", People Management, 28-30.
71. Roze, S. (1993) "L'Europe des Fleuves' Gesche" European Museum Communication, ICOM-CECA Regional Meeting, Brussels: The International Council of Museums and the Committee for Education and Cultural Action (ICOM-CECA).
72. Rui-Olds, A. (1999) "Sending Them Home Alive" in The Educational Role of the Museum, ed. E. Hooper-Greenhill, London: Routledge, 2nd Ed, 332-336.
73. Russell, J.A. and U.F. Lanius (1984) "Adaptation Level and Affective Appraisal of Environments", Journal of Environmental Psychology, 4 (2), 119-135.
74. Sarel, D. (1986) "Advances in Environmental Psychology: New Perspective on Consumer Behaviour" in The Changing Market Environment, ed. K. Bernhardt, Chicago, IL: American Marketing Association, 135-138.
75. Schouten, F. and D. Houtgraaf (1995) "The Management of Communication: A Systematic Approach to the Design of Museum Display", Museum Management and Curatorship, 14(3), 299-307.
76. Schwartz. B. and H. Lacey (1988) "What Can Applied Studies of Human Operant Conditioning Tell Us about Humans and about Operant Conditioning" in Human Operant Conditioning and Behavior Modification, eds. G.C.L. Davey and C. Cullen, Chicester: Wiley, 27-42.
77. Sherman, E., A. Mathur and R.B. Smith (1997) "Store Environment and Consumer Purchase Behaviour: Mediating Role of Consumer Emotions", Psychology and Marketing, 14 (4), 361-378.
78. Snodgrass, J., J. Russell, and L. Ward (1988) "Planning, Mood and Place-Liking", Journal of Environmental Psychology, 8 (3), 209-222.
79. Spangenberg, R.R., A.E. Crowley and P.W. Henderson (1996) "Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviours?", Journal of Marketing, 60 (April), 67-80.
80. Spies, K., F. Hesse and K. Loesch (1997) "Store Atmosphere, Mood and Purchasing Behaviour", International Journal of Research in Marketing, 14 (1), 1-17.
81. Taylor, C. (1998) Overcoming the Arts' Culture of Resistance, Precision Marketing, September 21, p. 16.
82. Turley, L.W. and J. Chebat (2002) "Linking Retail Strategy, Atmospheric Design and Shopping Behaviour", Journal of Marketing Management, 18 (2), 125-144.
83. Turley, L.W. and R.E. Milliman (2000) "Atmospherics Effects on Shopping Behaviour: A Review of the Experimental Evidence", Journal of Business Research, 49 (2), 193-211.
84. Upah, G.D. and J.M. Fulton (1985) "Situation Creation in Services Marketing" in The Service Encounter, eds. J. Czepiel, M. Solomon and C. Surprenant, Lexington, MA: Lexington Books, 255-264.
85. Wakefield, W. and J.G. Blodgett (1999) "Customer Response to Intangible and Tangible Service Factors", Psychology and Marketing, 16 (January), 51-68.
86. Ward, L., M. Snodgrass, B. Cheward and J. Russell (1988) "The Role of Plans Incognitive and Affective Responses to Places", Journal of Environmental Psychology, 8 (1), 1-8.
87. Westbrook, P. and W.C. Black (1985) "A Motivation-Based Shopper Typology", Journal of Retailing, 1 (1), 78-103.
88. Wilkinson, J.B., J.B. Mason, and C.H. Paksoy (1982) "Assessing the Impact of Short-Term Supermarket Strategy Variables", Journal of Marketing Research, 14 (February), 72-86.
89. Yalch, R. and E. Spangenberg (1990) "Effects of Store Music on Shopping Behaviour", Journal of Consumer Marketing, 7 (Spring), 55-63.