Spoken document retrieval from call-center conversations

Proceedings of the Twenty-Ninth Annual International ACM SIGIR Conference on Research and Development in Information Retrieval

Volumn 2006, Issue , 2006, Pages 51-58

  Mamou, Jonathan ^a   Carmel, David ^a   Hoory, Ron ^a  

^a IBM HAIFA RESEARCH LAB   (Israel)

Author keywords

Algorithms

Indexed keywords

ERROR ANALYSIS; INFORMATION RETRIEVAL; PROBABILITY; STEREOPHONIC RECORDINGS; TEXT PROCESSING; DATA PROCESSING; SPEECH RECOGNITION; VOCABULARY CONTROL;

AUTOMATIC SPEECH RECOGNITION (ASR); CALL CENTER CONVERSATIONS; MEAN AVERAGE PRECISION (MAP); SPOKEN DOCUMENT RETRIEVAL; WORD ERROR RATE;

SPEECH RECOGNITION; INFORMATION RETRIEVAL;

AUTOMATIC SPEECH RECOGNITION (ASR); CALL-CENTER CONVERSATIONS; ERROR RATE; WORD CONFUSION NETWORKS (WCNS);

EID: 33750331971     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1148170.1148183     Document Type: Conference Paper

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