-
2
-
-
0012685138
-
-
Columbus: McGraw-Hill Companies
-
Harrington HJ, van Nimwegen H, Esseling EK. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement. Columbus: McGraw-Hill Companies; 1997.
-
(1997)
Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
-
-
Harrington, H.J.1
Van Nimwegen, H.2
Esseling, E.K.3
-
4
-
-
0026494564
-
The Balanced Score Card - Measures that drive performance
-
Kaplan RS, Norton DP. The Balanced Score Card - Measures that drive Performance. Harvard Business Review 1992; 70 (19): 71-9.
-
(1992)
Harvard Business Review
, vol.70
, Issue.19
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
6
-
-
0030118606
-
Benchmarks and performance indicators: Two tools for evaluating organizational results and continuous improvement efforts
-
McKeon T. Benchmarks and performance indicators: two tools for evaluating organizational results and continuous improvement efforts. J Nurs Care Qual 1996; 10 (3): 12-7.
-
(1996)
J Nurs Care Qual
, vol.10
, Issue.3
, pp. 12-17
-
-
McKeon, T.1
-
7
-
-
0032110499
-
Using hospital performance data in quality improvement: The Cleveland health quality choice experience
-
Rosenthal GE, Way LE, Shipley SA, Doner D, Wojtala B, Miller J, Harper DL. Using Hospital Performance Data in Quality Improvement: The Cleveland Health Quality Choice Experience. Jt Comm J Qual Improv 1998; 24 (7): 347-60.
-
(1998)
Jt Comm J Qual Improv
, vol.24
, Issue.7
, pp. 347-360
-
-
Rosenthal, G.E.1
Way, L.E.2
Shipley, S.A.3
Doner, D.4
Wojtala, B.5
Miller, J.6
Harper, D.L.7
-
8
-
-
0037145950
-
Health care in the information society. A prognosis for the year 2013
-
Haux R, Ammenwerth E, Herzog W, Knaup P. Health care in the information society. A prognosis for the year 2013. Int J Med Inform 2002; 66; 3-21.
-
(2002)
Int J Med Inform
, vol.66
, pp. 3-21
-
-
Haux, R.1
Ammenwerth, E.2
Herzog, W.3
Knaup, P.4
-
9
-
-
33750202987
-
Istmodellierung und istanalyse
-
Becker J, Kugeler M, Rosemann M (eds.). Berlin, Heidelberg, New York: Springer
-
Schwegmann A, Laske M. Istmodellierung und Istanalyse. In: Becker J, Kugeler M, Rosemann M (eds.). Prozessmanagement. Berlin, Heidelberg, New York: Springer; 2000. pp 121-52.
-
(2000)
Prozessmanagement
, pp. 121-152
-
-
Schwegmann, A.1
Laske, M.2
-
12
-
-
33750203105
-
Die idee des geschäftsprozesses: Basis der lernenden organisation
-
Riekhof H (ed.). Stuttgart: Schäffer-Poeschel Verlag für Wirtschaft
-
Riekhof H. Die Idee des Geschäftsprozesses: Basis der lernenden Organisation. In: Riekhof H (ed.). Beschleunigung von Geschäftsprozessen. Stuttgart: Schäffer-Poeschel Verlag für Wirtschaft; 1997. pp 7-28.
-
(1997)
Beschleunigung Von Geschäftsprozessen
, pp. 7-28
-
-
Riekhof, H.1
-
13
-
-
41049085440
-
Augenblicke der wahrheit
-
Bruhn M, Stauss B (eds.). Wiesbaden: Gabel Verlag
-
Stauss B. Augenblicke der Wahrheit. In: Bruhn M, Stauss B (eds.). Dienstleistungsqualität. Konzepte, Methoden, Erfahrungen. Wiesbaden: Gabel Verlag; 2000. pp 379-99.
-
(2000)
Dienstleistungsqualität. Konzepte, Methoden, Erfahrungen
, pp. 379-399
-
-
Stauss, B.1
-
14
-
-
2442478338
-
Making it work. Process improvement in medical practices
-
Rawlings K. Making it work. Process improvement in medical practices. MGMA Connex 2004; 4 (4): 42-51.
-
(2004)
MGMA Connex
, vol.4
, Issue.4
, pp. 42-51
-
-
Rawlings, K.1
-
15
-
-
33750220424
-
A work psychological evaluation of the program PIK
-
Victor N, Blettner M, Edler L, Haux R, Knaup P, Pritsch M, Wahrendorf J, Windeler J, Ziegler S (eds.). Heidelberg: Medizin & Wissen;
-
Büssing A, Herbig B. A work psychological evaluation of the program PIK. In: Victor N, Blettner M, Edler L, Haux R, Knaup P, Pritsch M, Wahrendorf J, Windeler J, Ziegler S (eds.). Medical Informatics, Biostatistics and Epidemiology for Efficient Health Care and Medical Research - Contributions from the 44th Annual Conference of the GMDS. Heidelberg: Medizin & Wissen; 1999. pp 232-3.
-
(1999)
Medical Informatics, Biostatistics and Epidemiology for Efficient Health Care and Medical Research - Contributions from the 44th Annual Conference of the GMDS
, pp. 232-233
-
-
Büssing, A.1
Herbig, B.2
-
16
-
-
0008415810
-
Physicians' view on quality of care: A five-country comparison
-
Blendon RJ, Schoen C, Donelan K, et al. Physicians' view on quality of care: a five-country comparison. Health Affairs 2001; 20 (3): 234-43.
-
(2001)
Health Affairs
, vol.20
, Issue.3
, pp. 234-243
-
-
Blendon, R.J.1
Schoen, C.2
Donelan, K.3
-
19
-
-
0036397667
-
Redefining and improving patient safety
-
Ball MJ, Douglas JV. Redefining and Improving Patient Safety. Methods Inf Med 2002; 41: 271-6.
-
(2002)
Methods Inf Med
, vol.41
, pp. 271-276
-
-
Ball, M.J.1
Douglas, J.V.2
-
21
-
-
0031239646
-
An asynchronous co-operative model for co-ordinating medical unit activities
-
Bricon-Souf N, Beuscart R, Renard JM, Geib JM. An asynchronous co-operative model for co-ordinating medical unit activities. Comput Methods Programs Biomed 1997; 54 (1-2): 77-83.
-
(1997)
Comput Methods Programs Biomed
, vol.54
, Issue.1-2
, pp. 77-83
-
-
Bricon-Souf, N.1
Beuscart, R.2
Renard, J.M.3
Geib, J.M.4
-
22
-
-
0026916206
-
Dilemmas at a primary health care center: A baseline study for computer-supported cooperative health care work
-
Timpka T, Nyce JM. Dilemmas at a primary health care center: a baseline study for computer-supported cooperative health care work. Methods Inf Med 1992; 31 (3): 204-9.
-
(1992)
Methods Inf Med
, vol.31
, Issue.3
, pp. 204-209
-
-
Timpka, T.1
Nyce, J.M.2
-
23
-
-
84887714489
-
Medizinische versorgungsketten - Ihre wirkung als informationsverbundsystem am beispiel der initiative "gesundheitsnetzwerk Rhein-Neckar-Dreieck"
-
Herrmann G, Haas P, Kuhn K, Prokosch U, Schmücker P, Köhler CO (eds.). Landsberg: ecomed
-
Köster C. Medizinische Versorgungsketten - Ihre Wirkung als Informationsverbundsystem am Beispiel der Initiative "Gesundheitsnetzwerk Rhein-Neckar-Dreieck". In: Herrmann G, Haas P, Kuhn K, Prokosch U, Schmücker P, Köhler CO (eds.). Praxis der Informationsverarbeitung im Krankenhaus. Landsberg: ecomed; 1998. pp 25-30.
-
(1998)
Praxis der Informationsverarbeitung Im Krankenhaus
, pp. 25-30
-
-
Köster, C.1
-
24
-
-
0029284673
-
Quality improvement in health care organizations. A general systems perspective
-
Yank G. Quality improvement in health care organizations. A general systems perspective. Behavioral Science 1995; 40: 85-103.
-
(1995)
Behavioral Science
, vol.40
, pp. 85-103
-
-
Yank, G.1
-
25
-
-
0010957840
-
Patient's Experiences with Hospital Care in Five Countries. Patients' assessments of hospital care are essential to improving its quality
-
Coulter A, Cleary PD. Patient's Experiences with Hospital Care in Five Countries. Patients' assessments of hospital care are essential to improving its quality. Health Affairs 1988; 20 (3): 244-52.
-
(1988)
Health Affairs
, vol.20
, Issue.3
, pp. 244-252
-
-
Coulter, A.1
Cleary, P.D.2
-
28
-
-
33750220895
-
Der kunde als Co-produzent und Co-designer-oder: Die bedeutung der kundenintegration für die qualitätspolitik von dienstleistungsanbietern
-
Bruhn M, Stauss B (eds.). Wiesbaden: Gabler
-
Meyer A, Blümelhuber C, Pfeiffer M. Der Kunde als Co-Produzent und Co-Designer-oder: die Bedeutung der Kundenintegration für die Qualitätspolitik von Dienstleistungsanbietern. In: Bruhn M, Stauss B (eds.). Dienstleistungsqualität. Konzepte - Methoden - Erfahrungen. Wiesbaden: Gabler; 2000. pp 49-70.
-
(2000)
Dienstleistungsqualität. Konzepte - Methoden - Erfahrungen
, pp. 49-70
-
-
Meyer, A.1
Blümelhuber, C.2
Pfeiffer, M.3
-
29
-
-
0002578897
-
How consumer evaluation processes differ between goods and services
-
Donnelly JH, George WR (eds.). Chicago: American Marketing Association
-
Zeithaml VA. How Consumer Evaluation Processes Differ between Goods and Services. In: Donnelly JH, George WR (eds.). Marketing of Services. Chicago: American Marketing Association; 1981. pp 186-90.
-
(1981)
Marketing of Services
, pp. 186-190
-
-
Zeithaml, V.A.1
-
30
-
-
0026582543
-
Adapting the SERV-QUAL Scale to Hospital Services: An Empirical Investigation
-
Babakus E, Mangold WG. Adapting the SERV-QUAL Scale to Hospital Services: An Empirical Investigation. Health Services Research 1992; 2: 767-86.
-
(1992)
Health Services Research
, vol.2
, pp. 767-786
-
-
Babakus, E.1
Mangold, W.G.2
-
31
-
-
0002408510
-
A conceptual model of service quality - An Ist implication for future research
-
Parasuraman A, Zeithaml VA, Berry LL. A Conceptual Model of Service Quality - an Ist Implication for Future Research. Journal of Marketing 1985; 41-50.
-
(1985)
Journal of Marketing
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
32
-
-
0002594977
-
An exploration of structure, process and outcome as approaches to quality assessment
-
Selbmann K, Überla K (eds.). Gerlingen: Beiträge zur Gesundheitsökonomie;
-
Donabedian A. An Exploration of Structure, Process and Outcome as Approaches to Quality Assessment. In: Selbmann K, Überla K (eds.). Quality Assessment in Medical Care. Gerlingen: Beiträge zur Gesundheitsö konomie; 1982; 15: 69-92.
-
(1982)
Quality Assessment in Medical Care
, vol.15
, pp. 69-92
-
-
Donabedian, A.1
-
33
-
-
33750202220
-
-
European Foundation for Quality Management (EFQM). Brussels, Belgium: European Foundation for Quality Management
-
European Foundation for Quality Management (EFQM). EFQM Excellence Model Public Sector and Assessing for Excellence. Brussels, Belgium: European Foundation for Quality Management; 2000.
-
(2000)
EFQM Excellence Model Public Sector and Assessing for Excellence
-
-
-
34
-
-
33750221806
-
-
International Organization for Standardization; Berlin: Beuth Verlag
-
International Organization for Standardization. ISO-Standard 9001:2000 Quality Management Systems; Berlin: Beuth Verlag; 2001.
-
(2001)
ISO-Standard 9001:2000 Quality Management Systems
-
-
-
36
-
-
33750214488
-
-
Last accessed
-
Joint commission for accreditation for healthcare organizations (JCAHO). 2004. Last accessed: http://www.jcaho.org.
-
(2004)
-
-
-
37
-
-
0023940015
-
Patient satisfaction as an indicator of quality care
-
Cleary PD, McNeill BJ. Patient Satisfaction as an Indicator of Quality Care. Inquiry 1988; 25: 25-36.
-
(1988)
Inquiry
, vol.25
, pp. 25-36
-
-
Cleary, P.D.1
McNeill, B.J.2
|