Transferring best practices to healthcare: Opportunities and challenges

TQM Magazine

Volumn 18, Issue 6, 2006, Pages 572-582

  Natarajan, R Nat ^a  

^a TENNESSEE TECHNOLOGICAL UNIVERSITY   (United States)

Author keywords

Performance management; Quality; United States of America

Indexed keywords

HEALTHCARE SECTORS; PERFORMANCE MANAGEMENT;

HEALTH CARE; LEARNING SYSTEMS; PERFORMANCE;

TOTAL QUALITY MANAGEMENT;

EID: 33750031087     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780610707084     Document Type: Article

References (33)

1. Agency for Healthcare Research and Quality Problem (2003), Fact Sheet, Publication No. 00-P037, AHRQ, Rockville, MD, available at: www.ahrq.gov/qual/ errbackhtm.
2. Baumol, W.J. (1995), Healthcare as a Handicraft Industry, Annual Lecture, Office of Health Economics, London.
3. BBC News (2001), available at: http://news.bbc.co.uk/2/hi/health/1281329. stm.
4. Berwick, D.M., Godfrey, A.B. and Roessner, J. (1990a), Symptoms of Stress in Healthcare Systems, Curing Healthcare: New Strategies for Quality Improvement, Jossey-Bass Publishers, San Francisco, CA, pp. 1-17.
5. Berwick, D.M., Godfrey, A.B. and Roessner, J. (1990b), "Ten key lessons for quality improvement", Curing Healthcare: New Strategies for Quality Improvement, Jossey-Bass Publishers, San Francisco, CA, pp. 154-7.
6. Bodinson, G.W. (2005), "Change healthcare organizations from good to great", Quality Progress, Vol. 38 No. 11, pp. 22-9.
7. Broder, D.S. (2003), The Washington Post Archives, April 9, available at: http://pqasb.pqarchiver.com/washingtonpost/search.html.
8. Caldwell, C., Brexler, J. and Gillem, T. (2005), "Engaging physicians in lean six sigma", Quality Progress, Vol. 38 No. 9, November, pp. 42-6.
9. Carey, R.G. and Lloyd, R.C. (1995), Measuring Quality Improvement in Healthcare: A Guide to Process Control Applications, Quality Resources, New York, NY.
10. Carlson School of Management (2002), Deploying Six Sigma in a Healthcare System, Center for the Study of Healthcare Management University of Minnesota Publication Series, Minneapolis, MN.
11. Chesanow, N. (1997), "Making doctors' lives easier - and patients happier", Medical Economics, Vol. 1, August., p. 118.
12. Connolly, C. (2005), "Toyota assembly line inspires improvements at hospital", Washington Post, Vol. 3, June., available at: http://pqasb.pqarchiver.com/washingtonpost/search.html.
13. Dentzer, S. (2005), Restructuring the ER, June 7, Public Broadcasting Corporation Newscast Streaming Video, available at: www.pbs.org/newshour/bb/ health/jan-june05/er6-07.html.
14. (The) Economist (2003), "Regime change for doctors", The Economist Global Agenda, March 7, available at: www.economist.com/agenda/ displayStory.cfm?storyid=1626257.
15. (The) Economist (2004), Survey on Health-Care Finance: The Health of Nations, July 15, available at: www.economist.com/.
16. (The) Economist (2005), IT in the Health-Care Industry, April 28, available at: www.economist.com/.
17. Garvin, G.A. (1990), "Afterword: reflections on the future", Curing Healthcare: New Strategies for Quality Improvement, Jossey-Bass Publishers, San Francisco, CA, pp. 159-65.
18. Institute for Healthcare Improvement (2000), "Reducing medical errors and improving patient safety: success stories from the front lines of medicine", Accelerating Change Today, February, available at: www.ihi.org.
19. Institute of Medicine (2001), Crossing the Quality Chasm: A New Health System for the Twenty-first Century, National Academy Press, Washington, DC, available at: www.nap.edu.
20. Leape, L.L. (1994), "Error in medicine", Journal of the American Medical Association, Vol. 272, pp. 1851-7.
21. Lewis, B. (2004), "ePOM system developed to erase prescription errors", The Tennessean Archives, January 22, available at: www.tennessean.com.
22. Medicare (2003), available at: www.medicare.gov.
23. National Institute of Standards and Technology (2003), Baldrige National Quality Program, SSM Healthcare, available at: www.quality.nist.gov.
24. National Patient Safety Agency (2003), available at: www.npsa.nhs.uk.
25. Pack, T. (2005), "Doctors' offices strive to join computer age", The Tennessean Archives, June 12, available at: www.tennessean.com.
26. Quality Interagency Coordination Task Force (QuIC) (2000), Report to the President, Doing What Counts for Patient Safety: Federal Actions to Reduce Medical Errors and Their Impact, February, available at: www.quic.gov/report/.
27. Shapiro, J.P. (2000), "Taking the mistakes out of medicine", US News and World Report, Vol. 129 No. 3, July 17., p. 50.
28. Shortell, S., Levin, D., O'Brien, J. and Hughes, E. (1995), "Assessing the evidence on CQI: is the glass half empty or half full?", Journal of the Foundation of the American College of Healthcare Executives, Vol. 40, pp. 4-24.
29. Spear, S.J. (2005), "Fixing health care from the inside today", Harvard Business Review, Vol. 83 No. 8, September., pp. 78-91.
30. Williamson, J.W. (1991), "Medical quality management system in perspectives", in Crouch, J.B. (Ed.), Healthcare Quality Management for the Twenty-first Century, The American College of Physician Executives, American College of Medical Quality, Tampa, FL, chap. 2.
31. Wocher, J.C. (1997), "TQM/CQI efforts in Japanese hospitals - why not?", in Kazandijian, V.A. (Ed.), Effectiveness of CQI in Healthcare: Stories from a Global Perspective, Quality Press, Milwaukee, WI, pp. 49-108.
32. Zabada, C., Rivers, P.A. and Munchus, G. (1998), "Obstacles to the application of total quality management in healthcare organizations", Total Quality Management, Vol. 9 No. 1, February., pp. 57-9.
33. Institute of Medicine (2000), in Kohn, L., Corrigan, J. and Donaldson, M. (Eds), To Err Is Human: Building a Safer Healthcare System, National Academy Press, Washington, DC, available at: www.nap.edu.