Trust in virtual teams: A performance indicator

IFIP International Federation for Information Processing

Volumn 210, Issue , 2006, Pages 105-113

  Nakayama, Marina Keiko ^a   Binotto, Erlaine ^b   Pilla, Bianca Smith ^a  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

^b UNIVERSIDADE DO PLANALTO CATARINENSE   (Brazil)

Author keywords

[No Author keywords available]

Indexed keywords

BENCHMARKING; MANAGERS; SURVEYS;

INTERNAL COMMUNICATIONS; PERFORMANCE INDICATORS; SURVEY DATA; TELECOMMUNICATION COMPANIES; VIRTUAL TEAM;

HUMAN RESOURCE MANAGEMENT;

EID: 33750013486     PISSN: 15715736     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-0-387-34731-8_12     Document Type: Article

References (19)

1. Nakayama, M.K. and M.A.M. Matoso, Virtual teams performance: An analysis based on indicators, International Association for Development of the Information Society Conference: E-society, v. 1, p. 387-391, Lisboa (Portugal), 2003.
2. Kelley, E, Keys to effective virtual global teams, The Academy of Management Executive, Pennsylvania, v. 15, n. 2, p. 132-133, May 2001.
3. Cufaude, J., Creating organizational trust: Elusive. Fragile. Essential. Association Management, Washington, p. 26-34, July 1999.
4. Curral, S. C. and T.A. Judge, Measuring trust between organizational boundary role persons, Organizational Behavior and Human Decision Processes, New York, London, Academic Press, 64(2), November, p. 151-170, 1995.
5. Zand, D.E, Trust and managerial problem solving, Administrative Science Quarterly, Ithaca, 17(2), p. 229-239, 1972.
6. Lewicki, R.J. and B.B. Bunker, Developing and maintaining trust in work relationships, In Kramer, M. R. and R.T. Tyler (eds.). Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: Sage, 1996. p. 114-139.
7. Tzafrir, S.S. and G.H. Harel, Confie em MIM: Uma escala para medir confiabilidade empresária - empregado, Congresso de Haifa, IEEE Mediterranean Conference on Control and Automation, July 9-12, 2002.
8. Lewis, J.D. and A. Weigert, Trust as a social reality. Social Forces, Chapel Hill, N.C.: University of North Carolina Press, 63, p. 967-985, 1985.
9. Mayer, R.C., J.H. Davis, and D.F. Schoorman, An integrative model of organizational trust. Academy of Management Review, Ohio, 20(3), p. 709-734, 1995.
10. Rousseau, D.M., S.B. Sitkin, R.S. Burt and C. Camerer, Not so different after all: A cross-discipline view of trust. Academy of Management Review, Ohio, 23(3), p. 393-404, 1998.
11. Buttler, K.J. Jr, Reciprocity of trust between professionals and their secretaries, Psychological Reports, Missoula, Mont, 53, p. 411-416, 1983.
12. Bigley, G. A. and J.L. Pearce, Straining for shared meaning in organization science: Problems of trust e distrust. Academy of Management Review, Ohio, 23(3), p. 405-421, 1998.
13. Zucker, L.G, Production of trust: Institutional sources of economic structure, 1840 - 1920. Research in Organizational Behavior, Greenwich, Conn.: JAI Press, 8, p. 53-111, 1986.
14. Lewicki, R.J., D.J. Mcallister and R.J. Bies, Trust and distrust: New relationship and realities. Academy of Management Review, Ohio, 23(3), p. 438-458, 1998.
15. Bhattacharya, R., T.M. Devinney, M.M, Pilluta, A formal model of trust based on outcomes. Academy of Management Review, Ohio, 23(3), p. 459-472, 1998.
16. Chiles, T.H. and J.F. McMackin, Integrating variable risk preferences, trust, and transaction cost economics. Academy of Management Review, Ohio, v. 21, n. 1, p. 73-99, 1996.
17. Zimmer, M.V., A criacao de conhecimento em equipes virtuais: Um estudo de caso em empresa do setor de alta tecnologia, 2001. Dissertação (Mestrado em Administração) - Programa de Pós-Graduação em Administração, Escola de Administração, Universidade Federal do Rio Grande do Sul, Porto Alegre, 2001.
18. Lau, F., s. Sarker and S. Sahay, On managing virtual teams, Disponível em: . Acesso em: 10 mar. 1999.
19. Cook, J. and T. Wall, Organizational commitment. In Cook, J., S. Hepworth, T. Wall, and R. Warr (Eds.), The experience of work. New York, Academic Press, 1980. p. 91-93.