User-centered design of a web site for library and information science students: Heuristic evaluation and usability testing

Information Technology and Libraries

Volumn 25, Issue 3, 2006, Pages 163-169

  Manzari, Laura ^a   Trinidad Christensen, Jeremiah ^b  

^a LONG ISLAND UNIVERSITY   (United States)

^b Howard Hughes Medical Institute   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33749640951     PISSN: 07309295     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (31)

1. W3C, "The W3C Markup Validation Service," validator .w3.org (accessed Nov. 1, 2005); W3C, "The W3C CSS Validation Service," jigsaw.w3.org/css-validator (accessed Nov. 1, 2005).
2. See Carol M. Barnum, Usability Testing and Research (New York: Longman International, 2002);
3. Alison J. Head, "Web Redemption and the Promise of Usability," Online 23, no. 6 (1999): 20-29;
4. International Standards Organization, Ergonomic Requirements for Office Work with Visual Display Terminals. Part 11: Guidance on Usability - ISO 9241-11 (Geneva: International Organization for Standardization, 1998);
5. Judy Jeng, "What is Usability in the Context of the Digital Library and How Can it be Measured?" Information Technology and Libraries 24, no. 2 (2005): 47-52;
6. Jakob Nielsen, Usability Engineering (Boston: Academic, 1993);
7. Ruth Ann Palmquist, "An Overview of Usability for the Study of Users' Web-based Information Retrieval Behavior," Journal of Education for Library and Information Science 42, no. 2 (2001): 123-36.
8. Joseph S. Dumas and Janice C. Redish, A Practical Guide to Usability Testing (Portland: Intellect Bks., 1999), 4.
9. John D. Gould and Clayton H. Lewis, "Designing for Usability: Key Principles and What Designers Think," Communications of the ACM 28 no. 3 (1985): 300-11.
10. Jakob Nielsen, "Heuristic Evaluation," in Jakob Nielsen and Robert L. Mack, eds., Usability Inspection Methods (New York: Wiley, 1994), 25-62.
11. See Denise T. Covey, Usage and Usability Assessment: Library Practices and Concerns (Washington, D.C.: Digital Library Federation, 2002);
12. Nicole Campbell, Usability Assessment of Library-related Web Sites (Chicago: ALA, 2001);
13. Kristen L. Garlock and Sherry Piontek, Designing Web Interfaces to Library Services and Resources (Chicago: ALA, 1999);
14. Anna Noakes Schulze, "User-Centered Design for Information Professionals," Journal of Education for Library and Information Science 42, no. 2 (2001): 116-22;
15. Susan M. Thompson, "Remote Observation Strategies for Usability Testing," Information Technology and Libraries 22, no. 3 (2003): 22-32.
16. Government Services Administration, "Section 508: Section 508 Standards," www.Section508.gov/index.cfm?FuseAction=Content&ID=12#Web (accessed Nov. 1, 2005).
17. W3C, "Web content accessibility guidelines 2.0," www.w3.org/TR/WCAG20 (accessed Nov. 1, 2005).
18. See Susan Augustine and Courtney Greene, "Discovering How Students Search a Library Web Site: A Usability Case Study," College and Research Libraries 63, no. 4 (2002): 354-65;
19. Brenda Battleson, Austin Booth, and Jane Weintrop, "Usability Testing of an Academic Library Web Site: A Case Study," Journal of Academic Librarianship 27, no. 3 (2001): 188-98;
20. Janice Krueger, Ron L. Ray, and Lorrie Knight, "Applying Web Usability Techniques to Assess Student Awareness of Library Web Resources," Journal of Academic Librarianship 30, no. 4 (2004): 285-93;
21. Thura Mack et al., "Designing for Experts: How Scholars Approach an Academic Library Web Site," Information Technology and Libraries 23, no. 1 (2004): 16-22;
22. Mark Shelstad, "Content Matters: Analysis of a Web site Redesign," OCLC Systems & Services 21, no. 3 (2005): 209-25;
23. Robert L. Tolliver et al., "Web Site Redesign and Testing With a Usability Consultant: Lessons Learned," OCLC Systems & Services 21, no. 3 (2005): 156-67;
24. Dominique Turnbow et al., "Usability Testing for Web Redesign: A UCLA Case Study," OCLC Systems & Services 21, no. 3 (2005): 226-34;
25. Leanne M. VandeCreek, "Usability Analysis of Northern Illinois University Libraries' Web Site: A Case Study," OCLC Systems & Services 21, no. 3 (2005): 181-92.
26. Jakob Nielsen and Rolf Molich, "Heuristic Evaluation of User Interfaces," in Proceedings of the ACM CHI '90 (New York: Association for Computing Machinery, 1990), 249-56.
27. Robin Jeffries et al., "User Interface Evaluation in the Real World: A Comparison of a Few Techniques," in Proceedings of the ACM CHI '91 (New York: Association for Computing Machinery, 1991), 119-24;
28. Jakob Nielsen, "Finding Usability Problems through Heuristic Evaluation," in Proceedings of the ACM CHI '92 (New York: Association for Computing Machinery, 1992), 373-86.
29. Jakob Nielsen, "Heuristic Evaluation," 25-62.
30. Jeffrey Rubin, Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests (New York: Wiley, 1994);
31. Jakob Nielsen, "Why You Only Need to Test with Five Users, Alert-box Mar. 19, 2000," www.useit.com/alertbox/20000319.html (accessed Nov. 1, 2005).