Remote observation strategies for usability testing

Information Technology and Libraries

Volumn 22, Issue 1, 2003, Pages 22-31

  Thompson, Susan M ^a  

^a NONE

Author keywords

[No Author keywords available]

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EID: 0037357284     PISSN: 07309295     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (61)

1. Elaina Norlin and CM! Winters, Usability Testing for Library Web Sites: A Hands-on Guide (Chicago: ALA, 2002), 3.
2. Brenda Battleson, Austin Booth, and Jane Weintrop, "Usability Testing of an Academic Library Web Site: A Case Study," The Journal of Academic Librarianship 27, no. 3 (May 2001): 188-98.
3. Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Nicole Campbell, Usability Assessment of Library-Related Web Sites: Methods and Case Studies, LITA Guide #7 (Chicago: ALA, 2001).
4. Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Nicole Campbell, Usability Assessment of Library-Related Web Sites: Methods and Case Studies, LITA Guide #7 (Chicago: ALA, 2001).
5. Steve Krug, Don't Make Me Think! A Common Sense Approach to Web Usability (Indianapolis, Ind.: New Riders, 2000), 142.
6. Jakob Nielsen, "Usability Engineering at a Discount," in G. Salvendy and M. J. Smith, eds., Designing and Using Human-Computer Interfaces and Knowledge-based Systems: HCI International '89: Third International Conference on Human-Computer Interaction (Amsterdam: Elsevier Science Publishers, 1989), 394-401.
7. Joann T. Hackos and Janice C. Redish, User and Task Analysis for Interface Design (New York: Wiley, 1998), 209.
8. Jakob Nielsen, Usability Engineering (San Diego, Calif.: Academic Pr., 1993).
9. Jakob Nielsen, Why You Only Need to Test with Five Users, Alertbox, Mar. 19, 2000. Accessed Feb. 5, 2002, www.useit. com/alertbox/20000319.html.
10. Norlin and Winters, Usability Testing for Library Web Sites.
11. Krug, Don't Make Me Think!, 147.
12. Jakob Nielsen, Why You Only Need to Test with Five Users.
13. Krug, Don't Make Me Think!, Hackos and Redish, User and Task Analysis for Interface Design.
14. Krug, Don't Make Me Think!, Hackos and Redish, User and Task Analysis for Interface Design.
15. Jared Spool, "Eight Is More than Enough," User Interface Engineering. Accessed Mar. 13, 2002, world.std.com/̃uieweb/eight.htm. Jared Spool and Will Schroeder, "Testing Web Sites: Five Users Is Nowhere Near Enough," presented at CHI 2001: Conference on Human Factors in Computing Systems, Seattle, Wash., Mar. 31-Apr. 5, 2001. Accessed Mar. 27, 2002, www.winwriters.com/download/chi01_spool.pdf. In a conversation with Jared Spool on Mar. 21, 2002, he suggested testing two users a week for the duration of the Web development project to more accurately assess the usability of the site.
16. Jared Spool, "Eight Is More than Enough," User Interface Engineering. Accessed Mar. 13, 2002, world.std.com/̃-uieweb/eight.htm. Jared Spool and Will Schroeder, "Testing Web Sites: Five Users Is Nowhere Near Enough," presented at CHI 2001: Conference on Human Factors in Computing Systems, Seattle, Wash., Mar. 31-Apr. 5, 2001. Accessed Mar. 27, 2002, www.winwriters.com/download/chi01_spool.pdf. In a conversation with Jared Spool on Mar. 21, 2002, he suggested testing two users a week for the duration of the Web development project to more accurately assess the usability of the site.
17. Nielsen, Usability Engineering.
18. American Library Association, Code of Ethics of the American Library Association. Accessed Mar. 29, 2002, www.ala.org/alaorg/oif/ethics.html.
19. Oliver K. Burmeister, Usability Testing: Revisiting Informed Consent Procedures for Testing Internet Sites. Accessed Sept. 30, 2002, www.jrpit.flinders.edu.au/confpapers/CRPITV1Burmeister.pdf.
20. Janet Chisman, Karen Diller, and Sharon Walbridge, "Usability Testing: A Case Study," College and Research Libraries 60, no. 6 (Nov. 1999), 552-69; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Hackos and Redish, User and Task Analysis; Norlin and Winters, Usability Testing for Library Web Sites.
21. Janet Chisman, Karen Diller, and Sharon Walbridge, "Usability Testing: A Case Study," College and Research Libraries 60, no. 6 (Nov. 1999), 552-69; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Hackos and Redish, User and Task Analysis; Norlin and Winters, Usability Testing for Library Web Sites.
22. Janet Chisman, Karen Diller, and Sharon Walbridge, "Usability Testing: A Case Study," College and Research Libraries 60, no. 6 (Nov. 1999), 552-69; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Hackos and Redish, User and Task Analysis; Norlin and Winters, Usability Testing for Library Web Sites.
23. Janet Chisman, Karen Diller, and Sharon Walbridge, "Usability Testing: A Case Study," College and Research Libraries 60, no. 6 (Nov. 1999), 552-69; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Hackos and Redish, User and Task Analysis; Norlin and Winters, Usability Testing for Library Web Sites.
24. Hackos and Redish, User and Task Analysis, 131.
25. Ibid., 262.
26. Krug, Don't Make Me Think!
27. Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; Susan McMullen, "Usability Testing in a Library Web Site Redesign Project," Reference Services Review 29, no. 1 (2001): 7-22; Jenny Preece, Human-Computer Interaction (Reading, Mass.: Addison-Wesley, 1994).
28. Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; Susan McMullen, "Usability Testing in a Library Web Site Redesign Project," Reference Services Review 29, no. 1 (2001): 7-22; Jenny Preece, Human-Computer Interaction (Reading, Mass.: Addison-Wesley, 1994).
29. Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; Susan McMullen, "Usability Testing in a Library Web Site Redesign Project," Reference Services Review 29, no. 1 (2001): 7-22; Jenny Preece, Human-Computer Interaction (Reading, Mass.: Addison-Wesley, 1994).
30. Nielsen, Usability Engineering.
31. Campbell, Usability Assessment of Library-Related Web Sites; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; McMullen, "Usability Testing in a Library Web Site Redesign Project"; Norlin and Winters, Usability Testing for Library Web Sites.
32. Campbell, Usability Assessment of Library-Related Web Sites; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; McMullen, "Usability Testing in a Library Web Site Redesign Project"; Norlin and Winters, Usability Testing for Library Web Sites.
33. Campbell, Usability Assessment of Library-Related Web Sites; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; McMullen, "Usability Testing in a Library Web Site Redesign Project"; Norlin and Winters, Usability Testing for Library Web Sites.
34. Campbell, Usability Assessment of Library-Related Web Sites; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; McMullen, "Usability Testing in a Library Web Site Redesign Project"; Norlin and Winters, Usability Testing for Library Web Sites.
35. Campbell, Usability Assessment of Library-Related Web Sites; Battleson, Booth, and Weintrop, "Usability Testing of an Academic Library Web Site"; Chisman, Diller, and Walbridge, "Usability Testing: A Case Study"; McMullen, "Usability Testing in a Library Web Site Redesign Project"; Norlin and Winters, Usability Testing for Library Web Sites.
36. Jakob Nielsen, Usability Laboratories: A 1994 Survey, Useit. Accessed Feb. 5, 2002, www.useit.com/papers/uselabs.html; Nielsen, Usability Engineering.
37. Jakob Nielsen, Usability Laboratories: A 1994 Survey, Useit. Accessed Feb. 5, 2002, www.useit.com/papers/uselabs.html; Nielsen, Usability Engineering.
38. Jody Y. Ivory and Marti A. Hearst, "The State of the Art in Automating Usability Evaluation of User Interfaces," ACM Computing Surveys 33, no. 4 (Dec. 2001): 470-516.
39. H. Rex Hartson et al., "Remote Evaluation: The Network As an Extension of the Usability Laboratory," in Conference Proceedings on Human Factors in Computing Systems, Vancouver, British Columbia, 1996. Accessed Feb. 5, 2002, www.acm.org/sigchi/chi96/proceedings/papers/Hartson/hrh_txt.htm.
40. Ivory and Hearst, "State of the Art"; Hartson et al., "Remote Evaluation."
41. Ivory and Hearst, "State of the Art"; Hartson et al., "Remote Evaluation."
42. Monty Hammontree, Paul Weiler, and Nandini Nayak, "Remote Usability Testing," Interactions 1, no. 3 (July 1994): 21.
43. Hartson et al., "Remote Evaluation"; Hammontree, Weiler, and Nayak, "Remote Usability Testing."
44. Hartson et al., "Remote Evaluation"; Hammontree, Weiler, and Nayak, "Remote Usability Testing."
45. Jean Scholtz, "Adaptation of Traditional Usability Testing Methods for Remote Testing," presented at 34th Annual Hawaii International Conference on System Sciences, Maui, Jan. 3-6, 2001. Accessed Sept. 30, 2002, www.itl.nist.gov/iad/IADpapers/hicss2001-final.pdf. Andrew Chak, "Usability Tools: A Useful Start," New Architect. Accessed Mar. 27, 2002, www. webtechniques.com/archives/2000/08/stratrevu. Matthew Klee, "Fast, Cheap, and In Control: Exploring New Data Capture Techniques," presented at User Interface 6 West, San Francisco, Calif., March 18-21, 2002, UIE Research Forum (Bradford, Mass.: User Interface Engineering, 2002).
46. Jean Scholtz, "Adaptation of Traditional Usability Testing Methods for Remote Testing," presented at 34th Annual Hawaii International Conference on System Sciences, Maui, Jan. 3-6, 2001. Accessed Sept. 30, 2002, www.itl.nist.gov/iad/IADpapers/hicss2001-final.pdf. Andrew Chak, "Usability Tools: A Useful Start," New Architect. Accessed Mar. 27, 2002, www. webtechniques.com/archives/2000/08/stratrevu. Matthew Klee, "Fast, Cheap, and In Control: Exploring New Data Capture Techniques," presented at User Interface 6 West, San Francisco, Calif., March 18-21, 2002, UIE Research Forum (Bradford, Mass.: User Interface Engineering, 2002).
47. Jean Scholtz, "Adaptation of Traditional Usability Testing Methods for Remote Testing," presented at 34th Annual Hawaii International Conference on System Sciences, Maui, Jan. 3-6, 2001. Accessed Sept. 30, 2002, www.itl.nist.gov/iad/IADpapers/hicss2001-final.pdf. Andrew Chak, "Usability Tools: A Useful Start," New Architect. Accessed Mar. 27, 2002, www. webtechniques.com/archives/2000/08/stratrevu. Matthew Klee, "Fast, Cheap, and In Control: Exploring New Data Capture Techniques," presented at User Interface 6 West, San Francisco, Calif., March 18-21, 2002, UIE Research Forum (Bradford, Mass.: User Interface Engineering, 2002).
48. Alice Preston, "Remote Usability Testing Tools," reprinted from Usability Interface 5, no. 3 (Jan. 1999). Accessed Mar. 26, 2001, www.stcsig.org/usability/newsletter/9901-remote-tools.hrml.
49. Hammontree, Weiler, and Nayak, "Remote Usability Testing."
50. Hartson et al., "Remote Evaluation."
51. Preston, "Remote Usability Testing Tools."
52. Jason I. Hong et al., "WebQuilt: A Proxy-Based Approach to Remote Web Usability Testing," ACM Transactions on Information Systems 19, no. 3 (July 2001): 263-85.
53. Hartson et al., "Remote Evaluation."
54. Timbuktu Pro Remote Control Software, Netopia, 2002. Accessed Mar. 13, 2002, www.netopia.com/en-us/sofrware/products/tb2/index.html.
55. Windows NetMeeting, June 25, 2001. Accessed Mar. 13, 2002, www.microsoft.com/windows/netmeeting/default.asp.
56. Camtasia, TechSmith, Nov. 5, 2001. Accessed Mar. 13, 2002, www.techsmith.com/products/camtasia/features30.asp.
57. Preece, Human-Computer Interaction.
58. Ibid.; Nielsen, Usability Engineering.
59. Ibid.; Nielsen, Usability Engineering.
60. Susan M. Thompson and Steven Espinoza, "Strategy for Usability Observation," in Internet Librarian 2001 Collected Presentations (Medford, N.J.: Information Today, 2001), 248-50.
61. Preece, Human-Computer Interaction.