Incorporating multiprocess performance standards into the DEA framework

Operations Research

Volumn 54, Issue 4, 2006, Pages 656-665

  Cook, Wade D ^a   Zhu, Joe ^b  

^a YORK UNIVERSITY   (Canada)

^b WORCESTER POLYTECHNIC INSTITUTE   (United States)

Author keywords

Financial institutions: Banks; Organizational studies; Productivity; Programming: Linear

Indexed keywords

BANKS; DATA ENVELOPMENT ANALYSIS (DEA); DECISION MAKING UNITS (DMU); ORGANIZATIONAL STUDIES; PERFORMANCE EVALUATION; PERFORMANCE STANDARDS;

LINEAR PROGRAMMING; MATHEMATICAL MODELS; PRODUCTIVITY; STANDARDS;

DECISION MAKING;

EID: 33749504443     PISSN: 0030364X     EISSN: 15265463     Source Type: Journal    
DOI: 10.1287/opre.1060.0295     Document Type: Article

References (24)

1. Ali, A. I., L. M. Seiford. 1993. Computational accuracy and infinitesimals in data envelopment analysis. INFOR 31(4) 290-297.
2. Banker, R. D., A. Charnes, W. W. Cooper. 1984. Some models for estimating technical and scale inefficiencies in data envelopment analysis. Management Sci. 30(9) 1078-1092.
3. Barr, R. S., T. F. Siems. 1994. Predicting bank failure using DEA to quantify management quality. Federal Reserve Bank of Dallas Financial Industry Stud. 1 1-31.
4. Berger, A. N., D. B. Humphrey. 1997. Efficiency of financial institutions: International survey and directions for future research. Eui: J. Oper. Res. 98(2) 175-212.
5. Charnes, A., W. W. Cooper. 1962. Programming with linear fractional functionals. Naval Res. Logist. Quart. 9 181-185.
6. Charnes, A., W. W. Cooper, E. Rhodes. 1978. Measuring the efficiency of decision making units. Eur. J. Oper. Res. 2 429-444.
7. Charnes, A., W. W. Cooper, Z. M. Huang, D. B. Sun. 1990. Polyhedral cone-ratio DEA models with an illustrative application to large commercial banks. J. Econometrics 46 73-91.
8. Charnes, A., W. W. Cooper, B. Golany, L. M. Seiford, J. Stutz. 1985. Foundations of data envelopment analysis for Pareto-Koopmans efficient empirical production functions. J. Econometrics 30(1/2) 91-107.
9. Chen, Y., H. Morita, J. Zhu. 2003. Multiplier bounds in DEA via strong complementary slackness condition solution. Internat. J. Production Econom. 86(1) 11-19.
10. Cook, W. D., M. Hababou. 2001. Sales performance measurement in bank branches. OMEGA 29 299-307.
11. Cook, W. D., J. Zhu. 2005. Building performance standards into data envelopment analysis structures. IIE Trans. 37 267-275.
12. Cook, W. D., B. Golany, Y. Roll. 1991. Controlling factor weights in data envelopment analysis. IIE Trans. 24 1-9.
13. Cook, W. D., M. Hababou, H. Tuenter. 2000. Multicomponent efficiency measurement and shared inputs in data envelopment analysis: Application to sales and service performance in bank branches. J. Productivity Anal. 14 209-224.
14. Cook, W. D., L. M. Seiford, J. Zhu. 2004. Models for performance benchmarking: Measuring the effect of e-business activities on banking performance. OMEGA 32(4) 313-322.
15. Cooper, W. W., L. M. Seiford, K. Tone. 2000. Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References. Kluwer Academic Publishers. Boston, MA.
16. Golany, B., Y. Roll. 1994. Incorporating standards via data envelopment analysis. A. Charnes, W. W. Cooper, A. Y. Lewin, L. M. Seiford, eds. Data Envelopment Analysis: Theory, Methodology, and Applications. Kluwer Academic Publishers, Boston, MA.
17. Schaffnit, C., D. Rosen, J. Paradi. 1997. Best practice analysis of bank branches: An application of data envelopment analysis in a large Canadian bank. Eur. J. Oper. Res. 98(2) 269-289.
18. Sherman, H. D. 1988. Service Organization Productivity Management. The Society of Management Accountants of Canada, Hamilton, Ontario, Canada.
19. Sherman, H. D., F. Gold. 1985. Bank branch operating efficiency: Evaluation with data envelopment analysis. J. Banking Finance 9(2) 297-315.
20. Simar, L., P. Wilson. 2000. A general methodology for bootstrapping in nonparametric frontier models. J. Appl. Statist. 27 779-802.
21. Simar, L., P. Wilson. 2004. Performance of the bootstrap for DEA estimators and iterating the principle. W. W. Cooper, L. Seiford, J. Zhu, eds. Handbook on Data Envelopment Analysis. Kluwer Academic Publishers, Boston, MA.
22. Thompson, R. G., L. N. Langemeier, C. T. Lee, E. Lee, R. M. Thrall. 1990. The role of multiplier bounds in efficiency analysis with application to Kansas farming. J. Econometrics 46 93-108.
23. Zhu, J. 1996. DEA/AR analysis of the 1988-1989 performance of the Nanjing Textile Corporation. Ann. Oper. Res. 66 311-335.
24. Zhu, J. 2003. Quantitative Models for Performance Evaluation and Benchmarking: DEA with Spreadsheets and DEA Excel Solver. Kluwer Academic Publishers, Boston, MA.