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Some issues for the modelling of interactive E-services from the customer multi-channel interaction perspectives
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Plastic ML and its toolkit
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Heraklion, Crete, Greece, Lawrence Erlbaum associates, publishers
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[Rouillard, J, "Plastic ML and its toolkit", HCI International 2003. Heraklion, Crete, Greece, 2003. Lawrence Erlbaum associates, publishers. Volume 4. Pages: 612-616.
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Service-oriented frameworks: Modeling the infrastructure for the next generation of e-learning systems
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Wilson, S. Blinco, K. and Rehak, D, "Service-Oriented Frameworks: Modeling the infrastructure for the next generation of e-Learning Systems" Paper for the Alt-I-Lab 2004 conference (July, 2004)
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