Career-related continuous learning: Longitudinal predictive power of employees' job and career attitudes

Career Development International

Volumn 11, Issue 6, 2006, Pages 489-503

  Rowold, Jens ^a   Schilling, Jan ^b  

^a UNIVERSITY OF MÜNSTER   (Germany)

^b RWTH AACHEN UNIVERSITY   (Germany)

Author keywords

Call centres; Continuing development; Employee attitudes; Employee involvement; Training

Indexed keywords

EID: 33749002819     PISSN: 13620436     EISSN: None     Source Type: Journal    
DOI: 10.1108/13620430610692917     Document Type: Article

References (40)

1. Atkinson, C. (2002), “Career management and the changing psychological contract”, Career Development International, Vol. 7 No. 1, pp. 14-23.
2. Barton, H. and Delbridge, R. (2001), “Development in the learning factory: training human capital”, Journal of European Industrial Training, Vol. 25 No. 9, pp. 465-72.
3. Behling, O. and Law, K.S. (2000), Translating Questionnaires and Other Research Instruments: Problems and Solutions, Sage, Thousand Oaks, CA.
4. Birdi, K., Allen, C. and Warr, P. (1997), “Correlates and perceived outcomes of four types of employee development activity”, Journal of Applied Psychology, Vol. 82 No. 6, pp. 845-57.
5. Brown, S.P. (1996), “A meta-analysis and review of organizational research on job involvement”, Psychological Bulletin, Vol. 120 No. 2, pp. 235-55.
6. Burke, R.J. and Vinnicombe, S. (2005), “Advancing women's careers”, Career Development International, Vol. 10 No. 3, pp. 165-7.
7. Cheng, E.W.L. and Ho, D.C.K. (2001), “The influence of job and career attitudes on learning motivation and transfer”, Career Development International, Vol. 6 No. 1, pp. 20-7.
8. Coopey, J. (1995), “The learning organization: power, politics and ideology”, Management Learning, Vol. 26 No. 2, pp. 193-214.
9. Ferris, G.E. (1999), Research in Personnel and Human Resources Management, Elsevier, Oxford.
10. Gibb, S. (2001), “The state of human resource management: evidence from employees' views of HRM systems and staff”, Employee Relations, Vol. 23 No. 4, pp. 318-36.
11. Gould, S. (1979), “Characteristics of career planners in upwardly mobile occupations”, Academy of Management Journal, Vol. 22 No. 2, pp. 539-50.
12. Hall, D.T. (2004), “The protean career: a quarter-century journey”, Journal of Vocational Behavior, Vol. 65 No. 1, pp. 1-13.
13. Jones, R.G. and Whitmore, M.D. (1995), “Evaluating developmental assessment centers as interventions”, Personnel Psychology, Vol. 48 No. 2, pp. 377-88.
14. Kluge, A. and Schilling, J. (2003), “Organizational learning and learning organizations”, The Psychologist Manager Journal, Vol. 6 No. 1, pp. 31-50.
15. Kottke, J.L. and Agars, M.D. (2005), “Understanding the processes that facilitate and hinder efforts to advance women in organizations”, Career Development International, Vol. 10 No. 3, pp. 190-202.
16. Kozlowski, S.W.J. and Farr, J.L. (1988), “An integrative model of updating and performance”, Human Performance, Vol. 1 No. 1, pp. 5-29.
17. Kozlowski, S.W.J. and Hults, B.M. (1987), “An exploration of climates for technical updating and performance”, Personnel Psychology, Vol. 40, pp. 539-63.
18. Kyriakidou, O. and Özbilgin, M. (2004), “Individuals, organizations and careers: a relational perspective”, Career Development International, Vol. 9 No. 1, pp. 7-11.
19. Lewig, K.A. and Dollard, M.F. (2003), “Emotional dissonance, emotional exhaustion and job satisfaction in call center workers”, European Journal of Work and Organizational Psychology, Vol. 12 No. 4, pp. 366-92.
20. Lodahl, T.M. and Kejner, M. (1965), “The definition and measurement of job involvement”, Journal of Applied Psychology, Vol. 49, pp. 24-33.
21. London, M. and Smither, J.W. (1999), “Career-related continuous learning: defining the construct and mapping the process”, in Ferris, G.E. (Ed.), Research in Personnel and Human Resources Management, Elsevier, Oxford, pp. 81-122.
22. Maurer, T.J. (2001), “Career-relevant learning and development, worker age, and beliefs about self-efficacy for development”, Journal of Management, Vol. 27 No. 2, pp. 123-40.
23. Maurer, T.J. and Tarulli, B.A. (1994), “Investigation of perceived environment, perceived outcome, and person variables in relationship to voluntary development activity by employees”, Journal of Applied Psychology, Vol. 79 No. 1, pp. 3-14.
24. Maurer, T.J., Weiss, E.M. and Barbeite, F.G. (2003), “A model of involvement in work-related learning and development activity: the effects of individual, situational, motivational, and age variables”, Journal of Applied Psychology, Vol. 88 No. 4, pp. 707-24.
25. Menard, S. (2001), Applied Logistic Regression Analysis, Sage, Newbury Park, CA.
26. Meyer, J.P. and Smith, C.A. (2000), “HRM practices and organizational commitment: test of a mediation model”, Canadian Journal of Administrative Sciences, Vol. 17, December, pp. 319-31.
27. Noe, R.A. (1996), “Is career management related to employee development and performance?”, Journal of Organizational Behavior, Vol. 17, pp. 119-33.
28. Noe, R.A. and Schmitt, N. (1986), “The influence of trainee attitudes in training effectiveness: test of a model”, Personnel Psychology, Vol. 39 No. 3, pp. 497-523.
29. Noe, R.A. and Wilk, S.L. (1993), “Investigation of the factors that influence employees' participation in development activities”, Journal of Applied Psychology, Vol. 78 No. 2, pp. 291-302.
30. Popper, M. and Lipshitz, R. (2000), “Organizational learning”, Management Learning, Vol. 31 No. 2, pp. 181-96.
31. Stumpf, S.A. and Colarelli, S.M. (1980), “Career exploration: development of dimensions and some preliminary findings”, Psychological Reports, Vol. 47, pp. 997-8.
32. Stumpf, S.A., Colarelli, S.M. and Hartmann, K. (1983a), “Development of the Career Exploration Survey (CES)”, Journal of Vocational Behavior, Vol. 22, April, pp. 191-226.
33. Stumpf, S.A., Colarelli, S.M. and Hartmann, K. (1983b), “The Career Exploration Survey: a summary of its dimensionality, reliability, and validity”, Psychological Reports, Vol. 51, pp. 117-18.
34. Sullivan, S.E. (1999), “The changing nature of careers: a review and research agenda”, Journal of Management, Vol. 25 No. 3, pp. 457-84.
35. Super, D.E. and Hall, D.T. (1978), “Career development: exploration and planning”, Annual Review of Psychology, Vol. 29, pp. 333-72.
36. Taveira, M. and Moreno, M.L. (2003), “Guidance theory and practice: the status of career exploration”, British Journal of Guidance & Counseling, Vol. 31 No. 2, pp. 189-208.
37. Tharenou, P. (1997), “Organisational, job, and personal predictors of employee participation in training and development”, Applied Psychology: An International Review, Vol. 46 No. 2, pp. 111-34.
38. Tharenou, P. (2001), “The relationship of training motivation to participation in training and development”, Journal of Occupational & Organizational Psychology, Vol. 74 No. 5, pp. 599-621.
39. Tziner, A. and Falbe, C.M. (1993), “Training-related variables, gender and training outcomes – a field investigation”, International Journal of Psychology, Vol. 28, pp. 203-21.
40. Zapf, D., Isic, A., Bechthold, M. and Blau, G.J. (2003), “What is typical for call centre jobs? Job characteristics, and service interactions in different call centres”, European Journal of Work and Organizational Psychology, Vol. 12 No. 4, pp. 311-40.