메뉴 건너뛰기




Volumn 63, Issue 1-2, 2006, Pages 118-125

Patient's satisfaction and distress compared with expectations of the medical staff

Author keywords

Anxiety; Communication; Depression; Distress; Expectations; Satisfaction

Indexed keywords

ADULT; AGED; ANXIETY; ARTICLE; CONTROLLED STUDY; DEPRESSION; DISTRESS SYNDROME; DOCTOR PATIENT RELATION; EVALUATION; EXPECTATION; HUMAN; MAJOR CLINICAL STUDY; MEDICAL STAFF; NURSE; NURSE PATIENT RELATIONSHIP; PATIENT COMPLIANCE; PATIENT SATISFACTION; PRIORITY JOURNAL; PROSPECTIVE STUDY; RATING SCALE; SCORING SYSTEM;

EID: 33748290249     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2005.09.008     Document Type: Article
Times cited : (15)

References (33)
  • 1
    • 4644299587 scopus 로고    scopus 로고
    • Emotional strain, communication, and satisfaction of family members in the intensive care unit compared with expectations of the medical staff: experiences from a Norwegian University Hospital
    • Myhren H., Ekeberg O., Langen I., and Stokland O. Emotional strain, communication, and satisfaction of family members in the intensive care unit compared with expectations of the medical staff: experiences from a Norwegian University Hospital. Intens Care Med 30 (2004) 1791-1798
    • (2004) Intens Care Med , vol.30 , pp. 1791-1798
    • Myhren, H.1    Ekeberg, O.2    Langen, I.3    Stokland, O.4
  • 2
    • 0034523384 scopus 로고    scopus 로고
    • Effects of depression and anxiety on mortality and quality-of-life 4 months after myocardial infarction
    • Lane D., Carroll D., Ring C., Beevers D.G., and Lip G.Y. Effects of depression and anxiety on mortality and quality-of-life 4 months after myocardial infarction. J Psychosom Res 49 (2000) 229-238
    • (2000) J Psychosom Res , vol.49 , pp. 229-238
    • Lane, D.1    Carroll, D.2    Ring, C.3    Beevers, D.G.4    Lip, G.Y.5
  • 3
    • 0021019104 scopus 로고
    • Use of antidepressive drugs in rehabilitation
    • Piacentini F., Prati R., and Prosdocimo M. Use of antidepressive drugs in rehabilitation. Clin Ter 107 (1983) 263-269
    • (1983) Clin Ter , vol.107 , pp. 263-269
    • Piacentini, F.1    Prati, R.2    Prosdocimo, M.3
  • 5
    • 0038175184 scopus 로고    scopus 로고
    • Adult oncology and chronically ill patients: comparison of depression, anxiety and caregivers' quality of life
    • Sherif T., Jehani T., Saadani M., and Andejani A.W. Adult oncology and chronically ill patients: comparison of depression, anxiety and caregivers' quality of life. E Mediterr Health J 7 (2001) 502-509
    • (2001) E Mediterr Health J , vol.7 , pp. 502-509
    • Sherif, T.1    Jehani, T.2    Saadani, M.3    Andejani, A.W.4
  • 7
    • 0034672780 scopus 로고    scopus 로고
    • Information and its impact on satisfaction among surgical patients
    • Krupat E., Fancey M., and Cleary P.D. Information and its impact on satisfaction among surgical patients. Soc Sci Med 51 (2000) 1817-1825
    • (2000) Soc Sci Med , vol.51 , pp. 1817-1825
    • Krupat, E.1    Fancey, M.2    Cleary, P.D.3
  • 8
    • 0036962404 scopus 로고    scopus 로고
    • 'Patient satisfaction' in hospitalized cancer patients
    • Skarstein J., Dahl A.A., Laading J., and Fossa S.D. 'Patient satisfaction' in hospitalized cancer patients. Acta Oncol 41 (2002) 639-645
    • (2002) Acta Oncol , vol.41 , pp. 639-645
    • Skarstein, J.1    Dahl, A.A.2    Laading, J.3    Fossa, S.D.4
  • 11
    • 0036339019 scopus 로고    scopus 로고
    • Predictors of patient dissatisfaction with emergency care
    • Goldwag R., Berg A., Yuval D., and Benbassat J. Predictors of patient dissatisfaction with emergency care. Isr Med Assoc J 4 (2002) 603-606
    • (2002) Isr Med Assoc J , vol.4 , pp. 603-606
    • Goldwag, R.1    Berg, A.2    Yuval, D.3    Benbassat, J.4
  • 12
    • 0142057094 scopus 로고    scopus 로고
    • Impact of angina burden and other factors on treatment satisfaction after acute coronary syndromes
    • Beinart S.C., Sales A.E., Spertus J.A., Plomondon M.E., Every N.R., and Rumsfeld J.S. Impact of angina burden and other factors on treatment satisfaction after acute coronary syndromes. Am Heart J 146 (2003) 646-652
    • (2003) Am Heart J , vol.146 , pp. 646-652
    • Beinart, S.C.1    Sales, A.E.2    Spertus, J.A.3    Plomondon, M.E.4    Every, N.R.5    Rumsfeld, J.S.6
  • 13
    • 0028290047 scopus 로고
    • How was your hospital stay? Patients' reports about their care in Canadian hospitals
    • Charles C., Gauld M., Chambers L., O'Brien B., Haynes R.B., and Labelle R. How was your hospital stay? Patients' reports about their care in Canadian hospitals. CMAJ 150 (1994) 1813-1822
    • (1994) CMAJ , vol.150 , pp. 1813-1822
    • Charles, C.1    Gauld, M.2    Chambers, L.3    O'Brien, B.4    Haynes, R.B.5    Labelle, R.6
  • 15
    • 0017145528 scopus 로고
    • Communication, compliance, and concordance between physicians and patients with prescribed medications
    • Hulka BS., Cassel J.C., Kupper L.L., and Burlette J.A. Communication, compliance, and concordance between physicians and patients with prescribed medications. Am J Public Health 9 (1976) 847-853
    • (1976) Am J Public Health , vol.9 , pp. 847-853
    • Hulka, BS.1    Cassel, J.C.2    Kupper, L.L.3    Burlette, J.A.4
  • 16
    • 0021678872 scopus 로고
    • The effects of physician communications skills on patient satisfaction; recall, and adherence
    • Bartlett EE., Grayson M., Barker R., Levine D.M., Golden A., and Libber S. The effects of physician communications skills on patient satisfaction; recall, and adherence. J Chron Dis 9-10 (1984) 755-764
    • (1984) J Chron Dis , vol.9-10 , pp. 755-764
    • Bartlett, EE.1    Grayson, M.2    Barker, R.3    Levine, D.M.4    Golden, A.5    Libber, S.6
  • 17
    • 0029989779 scopus 로고    scopus 로고
    • Hospitalized patients' satisfaction with caregivers' conduct and physical surroundings
    • Pilpel D. Hospitalized patients' satisfaction with caregivers' conduct and physical surroundings. J Gen Intern Med 11 (1996) 312-314
    • (1996) J Gen Intern Med , vol.11 , pp. 312-314
    • Pilpel, D.1
  • 18
    • 0036893052 scopus 로고    scopus 로고
    • The coronary heart disease in-patient experience questionnaire (I-PEQ (CHD)): results from the survey of National Health Service patients
    • Jenkinson C., Coulter A., Bruster S., and Richards N. The coronary heart disease in-patient experience questionnaire (I-PEQ (CHD)): results from the survey of National Health Service patients. Qual Life Res 11 (2002) 721-727
    • (2002) Qual Life Res , vol.11 , pp. 721-727
    • Jenkinson, C.1    Coulter, A.2    Bruster, S.3    Richards, N.4
  • 19
    • 0032579027 scopus 로고    scopus 로고
    • PS-RESKVA (patient satisfaction, results and quality) - patient satisfaction in hospitals
    • Guldvog B., Hofoss D., Pettersen K.I., Ebbesen J., and Ronning O.M. PS-RESKVA (patient satisfaction, results and quality) - patient satisfaction in hospitals. Tidsskr Nor Laegeforen 118 (1998) 386-391
    • (1998) Tidsskr Nor Laegeforen , vol.118 , pp. 386-391
    • Guldvog, B.1    Hofoss, D.2    Pettersen, K.I.3    Ebbesen, J.4    Ronning, O.M.5
  • 20
    • 0033392294 scopus 로고    scopus 로고
    • Construction of a scale measuring inpatients' opinion on quality of care
    • Salomon L., Gasquet I., Mesbah M., and Ravaud P. Construction of a scale measuring inpatients' opinion on quality of care. Int J Qual Health Care 11 (1999) 507-516
    • (1999) Int J Qual Health Care , vol.11 , pp. 507-516
    • Salomon, L.1    Gasquet, I.2    Mesbah, M.3    Ravaud, P.4
  • 22
    • 0020527558 scopus 로고
    • The hospital anxiety and depression scale
    • Zigmond A.S., and Snaith R.P. The hospital anxiety and depression scale. Acta Psychiat Scand 67 (1983) 361-370
    • (1983) Acta Psychiat Scand , vol.67 , pp. 361-370
    • Zigmond, A.S.1    Snaith, R.P.2
  • 23
    • 0031051247 scopus 로고    scopus 로고
    • International experiences with the hospital anxiety and depression scale - a review of validation data and clinical results
    • Herrmann C. International experiences with the hospital anxiety and depression scale - a review of validation data and clinical results. J Psychosom Res 42 (1997) 17-41
    • (1997) J Psychosom Res , vol.42 , pp. 17-41
    • Herrmann, C.1
  • 24
    • 0036188619 scopus 로고    scopus 로고
    • The validity of the hospital anxiety and depression scale. An updated literature review
    • Bjelland I., Dahl A.A., Haug T.T., and Neckelmann D. The validity of the hospital anxiety and depression scale. An updated literature review. J Psychosom Res 52 (2002) 69-77
    • (2002) J Psychosom Res , vol.52 , pp. 69-77
    • Bjelland, I.1    Dahl, A.A.2    Haug, T.T.3    Neckelmann, D.4
  • 25
    • 0034889885 scopus 로고    scopus 로고
    • Depression in relation to age and gender in the general population: the Nord-Trondelag Health Study (HUNT)
    • Stordal E., Bjartveit K.M., Dahl N.H., Kruger O., Mykletun A., and Dahl A.A. Depression in relation to age and gender in the general population: the Nord-Trondelag Health Study (HUNT). Acta Psychiat Scand 104 (2001) 210-216
    • (2001) Acta Psychiat Scand , vol.104 , pp. 210-216
    • Stordal, E.1    Bjartveit, K.M.2    Dahl, N.H.3    Kruger, O.4    Mykletun, A.5    Dahl, A.A.6
  • 26
    • 33748304583 scopus 로고    scopus 로고
    • Bjelland I. Anxiety and depression in the general population: issues related to assessment, comorbidity, and risk factors. Doctoral dissertation. Bergen, Norway: University of Bergen; 2004.
  • 27
    • 0030969693 scopus 로고    scopus 로고
    • Patient-physician communication at hospital discharge and patients' understanding of the postdischarge treatment plan
    • Calkins D.R., Davis R.B., Reiley P., Phillips R.S., Pineo K.L., Delbanco T.L., and Iezzoni L.I. Patient-physician communication at hospital discharge and patients' understanding of the postdischarge treatment plan. Arch Intern Med 157 (1997) 1026-1030
    • (1997) Arch Intern Med , vol.157 , pp. 1026-1030
    • Calkins, D.R.1    Davis, R.B.2    Reiley, P.3    Phillips, R.S.4    Pineo, K.L.5    Delbanco, T.L.6    Iezzoni, L.I.7
  • 28
    • 85047696538 scopus 로고    scopus 로고
    • Patient experiences with information in a hospital setting: a multilevel approach
    • Veenstra M., and Hofoss D. Patient experiences with information in a hospital setting: a multilevel approach. Med Care 41 (2003) 490-499
    • (2003) Med Care , vol.41 , pp. 490-499
    • Veenstra, M.1    Hofoss, D.2
  • 29
    • 0141794467 scopus 로고    scopus 로고
    • Anxiety and depression in individuals with somatic health problems. The Nord-Trondelag Health Study (HUNT)
    • Stordal E., Bjelland I., Dahl A.A., and Mykletun A. Anxiety and depression in individuals with somatic health problems. The Nord-Trondelag Health Study (HUNT). Scand J Prim Health Care 21 (2003) 136-141
    • (2003) Scand J Prim Health Care , vol.21 , pp. 136-141
    • Stordal, E.1    Bjelland, I.2    Dahl, A.A.3    Mykletun, A.4
  • 31
    • 0034889196 scopus 로고    scopus 로고
    • Time does not heal all wounds. Patients report lower satisfaction levels as time goes by
    • Bendall-Lyon D., Powers T.L., and Swan J.E. Time does not heal all wounds. Patients report lower satisfaction levels as time goes by. Mark Health Serv 3 (2001) 10-14
    • (2001) Mark Health Serv , vol.3 , pp. 10-14
    • Bendall-Lyon, D.1    Powers, T.L.2    Swan, J.E.3
  • 32
    • 0036183647 scopus 로고    scopus 로고
    • Timing of patient satisfaction assessment: effect on questionnaire acceptability, completeness of data, reliability and variability of scores
    • Bredart A., Razavi D., Robertson C., Brignone S., Fonzo D., Petit J.Y., and de Haes J.C. Timing of patient satisfaction assessment: effect on questionnaire acceptability, completeness of data, reliability and variability of scores. Patient Educ Couns 46 (2002) 131-136
    • (2002) Patient Educ Couns , vol.46 , pp. 131-136
    • Bredart, A.1    Razavi, D.2    Robertson, C.3    Brignone, S.4    Fonzo, D.5    Petit, J.Y.6    de Haes, J.C.7
  • 33
    • 0031159943 scopus 로고    scopus 로고
    • An evaluation of the impact of nonresponse bias on patient satisfaction surveys
    • Lasek R.J., Barkley W., Harper D.L., and Rosenthal G.E. An evaluation of the impact of nonresponse bias on patient satisfaction surveys. Med Care 35 (1997) 646-652
    • (1997) Med Care , vol.35 , pp. 646-652
    • Lasek, R.J.1    Barkley, W.2    Harper, D.L.3    Rosenthal, G.E.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.